Goslin Contracting

After a baseball size hail storm, I hired Mick to replace my decking on a 12x40 2nd story deck. He assured me that it would be water tight since the patio under neath has a ceiling with electrical work (fans and lights). During our initial contact, Mick told me he was not familiar with the product that was originally on the deck (grail coat) and he would do some checking. He came back with a decking material that was PVC tongue and groove and assured me it would be perfect for the job. We settled on a price of $13,500. This was to remove the existing decking and replace it with the Genovations decking. My first and most important concern was for it to be water tight. I did have 2 low spots before the original damage, he told me it would be fixed. He told me it would take a week or two to get done. This was June 27th, 2012. After several contacts to see when he could start, Sept 9th I gave him a down payment of $9900.00. Again, was told it would take a week or two. Mick finished the deck shortly before our first snowfall. It initially appeared to look great. He told me when he ordered the product from the manufacturer, they only sent him one tube of adhesive. He stated he had to get two more cases from Menards (the instructions for installation specifically state that their adhesive must be used). In spring, I noticed leaking off the edges of the deck, and that the deck was bowing on both the house side and the opposite side. I called Mick immediately. He came out and said he would fix it. Again, weeks went by before he came out. He then told me the only way to fix the low spot was to lower the deck by taking off 6 inches or more of the posts. I was not comfortable with that, he tried to say that the product was defective and that is why it was holding water. I came home one day to the posts already cut off, with cinder tripod blocks holding them up and holes drilled into my deck. He did this without my permission. I was furious. He continued to say it was a product defect. My fiancee called the manufacture and spoke to the National Sales Manager for Genovations while Mick was at our house. He stated that it is not water proof but is considered water tight. Mick seemed annoyed by his choice of words, so we clarified that nothing is water proof, water tight means a drip here or there. Mick was adamant that it was a product defect and was going to set up a meeting with a rep from Genovations to be held at my house. We had the meeting in spring of 2013. The rep from Genovations stated that it was not a product defect, that Mick had improperly installed the decking. Mick told all of us several times that if it was his fault, he would fix it. We both got the same email stating that it was improper installation and not a defect in product. Mick has never once tried to resolve this issue nor has he been out to fix anything. He also mentioned that Mick did not use the Genovations adhesive. After getting the installation guidelines, I found that Mick did not follow the instructions. 1. He placed the decking parallel to the joists ( this means that the boards are not screwed into the joists, but the 3/4 inch plywood) 2. He did not leave the 1 1/2 inch overhang to account for the trim and fascia 3. He did not use a starter strip and fasten it down extending 1 1/2 inches beyond the trim and fascia 4. He did not use the Genovations Deck Joint Adhesive which specifically states to use their adhesive. 5. He did not secure the edges of the decking material with screws at the edges I tried filing a claim with his ins company, they came out with an expert and Mick told them also, that he would fix anything that was his fault. His insurance company does not cover or insure for poor workmanship. They can only cover damage that was done because of his work. This leaves me with very little to claim since the workmanship was the issue. Mick has never tried to contact me, fix anything and does not return calls unless you threaten a law suit. I will never recommend him. His workmanship and business ethics are far below terrible. His customer service is less than desirable. I am going to file a law suit on my own to recover the money I gave him and to have my deck replaced.