Advanced Appliance Service

Today, February 8, 2023, Scott and Dillon with Advanced Appliance Service arrived to service my HVAC SYSTEM, both were very knowledgeable, explained everything they were doing and showed me what was wrong with my system. They were very friendly and patient when I asked questions and exhibited great customer service. Dillon, Scott’s apprentice, showed a great appreciation for his job by diligently working to make sure that my HVAC issue would be resolved and that I understood the process. My experience with these two professionals assured my confidence in their abilities! Thank you!

This company gets contracts with American Home Shield came out to replace a bad compressor they put the new compressor in but didn't clear the line and actually braised for 4 hours or so because they didn't clear the line and contaminates we're leaking out before my eyes of course this caused the new compressor to immediately go bad as well so Cody said they would come back to (Try something else) long story short they called a week later to say I needed to replace the system. I got my neighbor involved who is a Top HVAC guy who became disabled, well then everything changes after he spoke to them after they admitted basically that they messed up and would make it right 2 weeks later I have to have American Home Shield send a new company to fix Advanced Appliance mess. Horrible Company do yourself a favor and call someone else.

They did good service and I am satisfied with their work.

Good service. I am not having issues with them.

I would highly recommend them. They are professional.

They are professional and did good job.

I have no issues with them. They are reliable and professional. I would definitely recommend them.

They are reliable and I am satisfied with their service.

I am satisfied with the service they are providing to me.

First visit the guy had no clue on how to fix it and my husband took time off from work. Second visit they didn’t have the part to fix it and my mom took time off from work. Third time they never showed and apparently Mark never placed me on the schedule. We will NEVER use their service again. Jacob, the supervisor, Never follow up with calling me back…I had to chase him down with my complaints which were never resolved. We had to find another plumber from another company. By the way, when they took the shower handle off they didn’t place it back on correctly so there’s been water shooting out for over 3 weeks! DONT USE THEM AT ALL!

Sent out plumber thru my home warranty. He stood in kitchen with hands in his pockets. Had no tools with him, not even a flashlight. Ran hot water down kitchen sink, looked at washer drain, looked under house thru foundation vent. Lied on report to home warranty so they won't cover it. Said I need new drain installed directly to the main. Said my drain was only 1 1/2" too small for modern washers. (It's a 2" drain, by code). Said there was no access to the main. How did he know??? He never went under the house. Anyway, the job he recommended would be $1000s because the drain is imbedded in concrete. Called Advanced to send another plumber who wanted to work. They wouldn't do it. Said they'd need another work order from my home warranty. The girl on the phone never asked my name, so not very interested in how her tech did. Wouldn't recommend these people at all!!

They have been great. I was on an annual service plan and they were very reliable. I would highly recommend them and I will use them again.

Excellent, arrived quickly and got it running at a good price.

Ran snakes from the roof vent as well as bathroom sinks. Sinks were on a sanitary tee so it made it a little difficult making the snake turn 90 degrees. They cleared the slow drain and has been working fine.

I was under a maintenance contract. All A's. They do very, very good. They are very, very professional and friendly. I used them because my home insurance company uses them.

They were excellent. They were quick. They knew what they were doing. They were awesome. It was through my home warranty. The quality, workmanship, timing, everything was perfect. I didn't pay for it. I have no idea what they changed. The home warranty company sent them.

They did all that work very well in a couple of days

They are very good. They come when they say they will come. We have not had any issues with them and we will continue to recommend this company.

We had our hot water go out and called on a Saturday morning to see if someone could come out. James was here within an hour and fixed the issue within 30 min. He was nice, professional, and very educated on what he was doing. We were very thankful for him and would be happy to do business with this company again, especially James.

They were friendly. They did everything I wanted. It was great.

Terrible. On the first visit, two technicians came to diagnose the problem. They admitted they were not familiar with Samsung models. After thoroughly attempting to diagnose the machine they said that a couple of parts had gone bad and would need to be ordered. Parts were ordered and an expected delivery date of the parts was emailed to me. I called a couple of days before they were to arrive to schedule and appt. I was told that they would not schedule an appt without parts having been received and inspected. They would call me to schedule. Three days after the parts were scheduled to be delivered I called to get an update. Parts were received but nobody called. Appt was scheduled for the next week. This technician, Patrick, arrived to put on the parts. He said he did not think the parts that were ordered were actually going to fix the issue but he would put them on. After putting on the parts he said additional parts needed to be ordered. A week goes by no call from Advance I called to see when parts would arrive and was told that the ticket had been closed. I asked why because my machine was still not functioning properly. They had no answer and said that Patrick would have to call me to discuss. After most of the day passed and no call from Patrick I called my home warranty company. They called Advanced Appliance to get the ticket reopen. They came back with the same story, Patrick is going to call you "within minutes". This was at about 4:45 on Friday. can anyone guess if I received a call from Patrick. Well, I won't keep you in suspense the answer is a big NO. So I called my warranty company back on Monday and they wound up assigning a new contractor to my service order because Advanced Appliance is not trained to work on Samsung washers. To which I asked "Why would you send them out to work on my washer", and more importantly "why would they accept the job????" Still waiting on an answer on this questions but I think we all know answer to that question. So ultimately they accepted the job initially and when they could not resolve the issue they closed the ticket without notifying anyone and left me hanging and delaying the repair at least an additional week.

Wayne Allen came out and did everything he said he would do. Left house in way that he found it. Very pleased with timeliness, professionalism, and overall experience.

Advanced was able to schedule me the very next day. As I expected, the problem was with the original plumbing in the construction of the house. James immediately figured it out and gave me a flat rate estimate to basically reinstall the pipes and the code required expansion tank. The work is impeccable. James was nice and very efficient. Every service I have had from Advanced has been better than I expected.

Eli called and showed up earlier than I was expecting which was great! He explained everything and it was fixed in no time. I asked about an additional service to my refrigerator while he was here and he took care of it as well. Nice conversation and a wonderful experience! I am going to call them for my other appliance services soon! Thanks so much Advanced Appliance Repair!

The service was great. Our refrigerator had stopped cooling, and they were able to come out within 48 hours, diagnose the problem, and get the parts rush ordered. The fridge was repaired a few days later and has been working great ever since. The oven part (a large cooling fan in the back of the unit) took a little bit longer to be delivered, and required two servicemen to work on it (due to its weight), but as soon as the part came in, they called to schedule a time, showed up on time, and got the part installed within an hour. Everything is working great now!