SERVPRO of New Hanover

Description of Work: Mold and water damage

Description of Work: First of, Servpro was fairly prompt. They came to our house to assess and remediate the water damage in a timely manner. However, the painter they used was substandard at best. I don't know if the painter was legitimate or not, but a child could have done a better job. My first impression of the painter when I saw him was that he was high. I should have known right then to turn him away, but I was naive and gave him a chance despite my first impression. On with his painting techniques, Major issue #1: Paint was splattered on everything in the kitchen and living room. No precautions were used when painting the ceilings i.e. no drop cloths. We had to have them come back out and clean everything up from that. Although, I still find splatters to this days on items and the floor in both rooms. Major issue #2: I still have an unpainted spot on my kitchen ceiling. It may be in a dark corner, but I can still see it. Major issue #3: I personally had to repaint and add shoe molding in the spare bedroom because you could see the unpainted trim above the carpet line. I made the painter leave the paint he used behind so I could do this because he was completely incompetent to do it himself. I had told him several times to paint below the carpet line and he never did. He had to be babysat and be followed around to make sure he did anything. After all he didn't do and ruined, I would not let that man and his cronies back in my house to touch anything. Btw, his cronies looked liked they were homeless or fresh out of prison men. I shake my head at myself because I cannot believe I let them in my house. Shame on you ServPro for using "Jason". The carpet and tile guys were good and easy to work with. The guys who moved the furniture in and out of our Master Bedroom scratched up our floors and dinged our walls. Our armoire has a crack in the bottom left back corner from being dropped or something. That armoire was in the house when we purchased it so it had only ever been moved by the ServPro guys. Our house was definitely not, "like it never even happened" after all was said and done. We were just sick complaining about everything that we gave up after a while a resolved ourselves to living inServPro's mess.

Description of Work: dry out and removal in crawl space

Description of Work: I had water damage from the water line going into my refrigerator.

Description of Work: The first day of work, Servpro sent 2 workers who spent 4 hours cleaning ductwork. There was dust all over the house when they left.

Description of Work: company started work and did the demolition and was to do the repairs and then said they would not be able to do the necessary repairs and to find our own cotractors