I am a Licensed North Carolina General Contractor. Neil Taylor is the owner who holds his own contractors license. Most of my competitors employ someone who has transferred their license into the companies name. I would suggest you go to http://www.nclbgc.org/ search your contractor and then search who qualified for the license. If the owner of the company is not on that list do you want them on your job? I will personally oversee your job.
Business highlights
43 years of trusted experience
Emergency Services Offered
Services we offer
Specializing in insurance claims. Water, Fire, Smoke, Wind and Mold damage. We also do additions, remodeling and up fits.
The owner answered the phone and they got a good rating on Google that's why I used them.
Description of Work: I used Taylor's Cleaning & Restoration. They cleaned up after the water got into the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Nick M.
04/2014
5.0
Per the above, Mr. Taylor and his people kept making suggestions to make the installation professional and add value to the house.
Description of Work: We had a water heater leak in the attic and didn't realize we had a problem until the hardwood on the first floor started to warp and became warm, due to the hot water leaking. The water leaked down thru the walls, and warped much of the hardwood flooring on the first floor. Initially I requested replacing the severely warped hardwood, and sanding the less warped hardwood areas, and then refinishing the remaining entire first floor to blend in the various hardwood flooring in the various rooms. Mr. Taylor suggested that the we should replace all the hardwood, with pre-finished hardwood, while fixing some other floor problems. In installing all new pre-finished hardwood, we could install all the hardwood in the same direction, looking like it should have looked if designed correctly. If we re-finished all the floors (Staining and polyurethane), then we would have to go to a motel for a couple of days, adding additional cost. Mr. Taylor coordinated the removal of all the first floor hard (first 1/2 day, with fixing other floor problems the second half of the day), installing the new hardwood with trim the next two days, and sending his plumber to hook up sinks / toilets / etc., and his painters to touch up the trim and walls resulting from the installation on the fourth day, minimizing any inconvenience. We were able to remain in the house during the installation, and the crew moved much of the furniture from one room to another, taking up their time. The installation turned out much better than we could ever imagine! Mr. Taylor and his people kept following up to make sure we were completely satisfied. The installation made the house looked bigger and better. I would strongly recommend Mr. Taylor and his crew for their workmanship, value for the money, and customer satisfaction!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Broderick G.
01/2013
1.0
I have water damage in my bathroom and I have been calling restoration companies to get estimates on what needs to be done. I called this company after finding them via a google search. The woman with whom I spoke almost immediately asked me what plumbing company referred me to their company. When I told her that I hadn't been referred, she immediately became flustered and said that they didn't work that way (i.e., they only wanted to work as a referral from a plumbing company). In the end, she grudgingly said that she would have someone call me- 3 weeks later, and I haven't heard a word. If your business model solely involves referrals from plumbing companies, that's fine- but then you might not want to have a website that is available to the public. Better yet, you might not want to run paid google ads which might lead someone to believe you actually want their business, no strings attached. I have since met with other companies and will be moving forward with complete restoration/renovation of my bathroom shortly. Water damage is hopefully something that I won't have to deal with very often, but I would absolutely not use Taylor's and would tell that to others as well.
Description of Work: Called for an estimate on restoration/renovation of water-damaged bathroom
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
robert B.
05/2012
5.0
Neil and his team had to remove all interior walls and ceiling, hardwood floors, ceramic tiles, all interior doors, light fixtures. carpets and padding, all kitchen and bath cabinets. The interior had to be stripped completely down to studs and floor joists including all heating / AC duct work. the house had to be totally dried out which required high volume air circulation and ventilation. Finally the entire inside had to be protected from mold and mildew by completely fumigating the house with anti-fungus / mildew materials. One can not imagine the massive undertaking this included. Neil put his entire team on this and completed this task on time and on budget. Neil Taylor and his team are A-1 rated and it just could not get any better that this
Description of Work: Our house suffered a major water catastrophe resulting in total destruction of the interior of a two story 9000 square ft house resulting in over 750K in repairs. Neil and his team we quick responders and once selected his team wasted no time or expense to clean out and protect what remained of our house. we are talking a massive project that required immediate attention. No one could have reacted as fast as his team in this critical situation. Neil and his team know what they are doing and provided the service that was critical to save this house. In addition his cost to do so was way beyond being fair. On top of that he worked with us on a payments since our overall cost were almost insurmountable due to all issues surrounding this loss and dealing with the insurance investigations and claim process.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
James F.
12/2010
5.0
The toilet over flowed upstairs and the ceiling fell in. Their was water everywhere. They came right over, within an hour. They did great at removing the water. We contracted with them to re-do the ceilings, walls and hallway. They did superb work. The painting and fixing eveything up went really well. We installed hardwood floors. Everyone that came and all the sub-contractors did a great job. I was very pleased with the work. They were very prompt with our emergency. They brought in huge trucks and machines to suck up the water. They made me feel good that they dropped everything and came. It was fantastic. They did a great job. A couple of times they did cancel due to weather and another emergency but it was okay because they did good work.
Description of Work: They cleaned up our emergency water damage and completed the restoration of our ceiling, walls, hallway and painting.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$6,000
James F.
06/2010
5.0
We are very happy with Neil's work. He responded to the scene within 30 minutes. His crew and assistants were all very professional. The drywall, painting and flooring guys were courteous and took pride in their work. The match between new textured ceiling and the existing ceiling was perfect. The color match with adjoining hardwood flooring was excellent. The paint job was clean and thorough.
Description of Work: Emergency response to water damage to ceiling, walls and floors. Complete drywall, trim, and carpeting removal. Fans were placed under the house to dry subfloor and floor joists. Fans were placed in the house to prevent further soaking damage. After several days of drying, their industrial hygienist inspected under the house to ensure that mold had not set in. Drywall was replaced and painted, including textured ceiling. The Wall sections were replaced and trim was either replaced or reinstalled. Hardwood flooring was installed to replace damaged carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Lily K.
04/2009
5.0
Neil Taylor came to my house and had a crew there within an hour of the call. He placed fans and dehumidfiers and tore out wet sheetrock. When areas were dry, they began replacing sheetrock. Most of my belongings had to be packed and removed so all hardwoods could be refinished. Taylor's repainted most of interior once the refinishing was complete. They also removed wet insulation and replaced where appropriate. The workers all did quality work.
Description of Work: I had water damage on 3 floors of my house due to a broken water connection. Taylor's repaired all damage to the walls and floors (hardwoods), including replacing ceilings and walls in 3 rooms. Of course they dried out the house and replaced insulation. They had to remove cabinets in the kitchen and pack up most of the house so the floors could be refinished.
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Service Categories
Mold Testing & Remediation,
Water & Smoke Damage
FAQ
TAYLOR'S CLEANING & RESTORATION is currently rated 4.9 overall out of 5.
Sunday: 8:00 AM - 3:00 PM
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Saturday: 8:00 AM - 3:00 PM
TAYLOR'S CLEANING & RESTORATION accepts the following forms of payment: Check
No, TAYLOR'S CLEANING & RESTORATION does not offer free project estimates.
TAYLOR'S CLEANING & RESTORATION offers the following services: Specializing in insurance claims. Water, Fire, Smoke, Wind and Mold damage. We also do additions, remodeling and up fits.