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SERVPRO of North Raleigh & Wake Forest

With Angi since June 2006

As a trusted leader in the restoration industry, SERVPRO of North Raleigh & Wake Forest provides 24-hour residential and commercial services. As a locally owned and operated business, we’re dedicated to being faster to any size disaster, with the training, equipment, and expertise to handle your restoration and cleaning needs.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
ask for details
Warranties
no
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.2

(15) Verified Reviews

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Showing 1-15 of 15 reviews
Aaron C.
1.0
09/04/2020
We called for a quote .they asked what needed to be done. We told them we need subflooring replaced. He asked us were the damage was I told him . He was very rude said that our job was to small he went on to say that a job like that wouldn't be $150 it would be closer to $700. I told him that I knew that. I never expected it to be low. I know how much thing cost. He continued to talk down to me. He said that they refuse to loose money that they have Bills to pay like I do. He told that I should call the company that did the work before. I told him I don't know who did that it was dine before we moved in. He was very rude. I will never use servpro and will tell everyone I know not to use them. P.S. he kept telling me he was one of the owners. I dont care about that. PLEASE DO NOT USE THIS COMPANY IF YOU DONT HAVE A BIG JOB!
Description of Work
They did not do job said job was to small
Category
air duct cleaning, home remodeling
Lauren L.
5.0
01/02/2018
I called Servpro late in the day, after I'd discovered the problem and turned off the water. After some consultation, I decided not to have a team come out immediately (which would have been after hours and cost extra), but I dried things up as best I could and Servpro's team came out first thing in the morning. They removed the carpet pad, tested the walls, removed the wet baseboards, and places super strength dehumidifiers and fans where they were needed. They then sent teams out very morning for the next few days to monitor the process and reposition the fans. In the end, they were able to save the carpet and dry out the baseboards and lower walls. This is the second time I've had water damage and the second time I've called ServPro. They are knowledgeable, professional, punctual and trustworthy. I hope I am finished with water damage now and won't need remediation services for a long time. However, if I do, I will hire them again.
Description of Work
The sump pump in my basement got clogged and, because the toilet was running, the bathroom floor got flooded and the hall area outside the bathroom door also got wet (water seeped out that far) . I needed remediation services to ensure that the water was removed and the floor/walls/carpet/baseboard were dried out properly to prevent mold problems in the future.
Category
water damage restoration
Ronald T.
5.0
06/28/2017
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Description of Work
Detected the leak and dried up the attic and the ceiling with water to prevent mildew.
Category
mold removal
Gail S.
5.0
11/16/2016
They did a great job. I was super pleased. They killed and cleaned the mold and put in dehumidifiers and other equipment in the house. They did re-graving of my plumbing work in the bathroom. I would use them again.
Description of Work
They did total mold remediation for me.
Category
water damage restoration
Gail S.
5.0
11/16/2016
unknown
Description of Work
.
Category
carpet cleaners
Mike S.
5.0
10/20/2016
unknown
Description of Work
.
Category
water damage restoration
Alison P.
1.0
07/12/2015
4 weeks later I was told the house was ready for me to move in. They were packing up to leave at around 4pm, and furniture was still not put back in place enough for the home to be livable. Hardwood floors were repaired/refinished instead of replaced after being water damaged, wrong color, and poorly done. There are still water stains on my ceiling in 2 rooms and several ceiling sheetrock seams blistered and cracked. They were supposed to clean mold out of the HVAC ductwork per the mold testers, and check for water damage/mold under the bathroom cabinet upstairs, which were not done. I was told the week of Thanksgiving that they would be back next week to finish... the mold exposure has caused severe pulmonary/allergy issues so to repair the floors they have to be replaced. I had them order $1500 extra materials so I could do the rest of the downstairs to match. They ordered the wrong flooring. I just got kitchen cabinets in April. In February, after complaining to Lowe's and ServPros, ServPros started claiming they would not work on the house due to Lowe's not paying them. Lowe's paid them. My house is not finished. I have a pod on the driveway with my belongings, or at least what is left that was not damaged from the freezing/heat damage since it has now been outside on the driveway for 9 months. They ordered the wrong hardwoods. And the best part is - I received some texts asking for the codes to get into the house from an employee of ServPro that is responsible for putting my house back together. Since I'm normally home all day, I said no. Several items have gone missing, and there's no reason they can't give me a courtesy call if they want in the house. I subsequently received texts from him claiming that they would no longer work on my house outside of normal business hours. Fine. End of May - I received a phone call from an employee from the office, I don't know who he was, but he claimed that they can't work on my house because I will only let them work on it during normal business hours. I told him this was not true and I have the text history to prove it. My house is still not finished. The company employees are unresponsive and even when they schedule a date, they don't show up. I'm still living out of a pod partially. I'm told there are other homes in worse shape they are working on. I'm told they are busy. I'm told that they are sorry they don't keep appointments. I'm sick of the entire ordeal. I wouldn't hire them if they were the only company in the area doing this sort of work. The staff is uncommunicative, unprofessional, and do poor work, if you can ever get them to do it.
Description of Work
Provider was hired to remediate mold and water repairs by Lowe's on my house. I was told they were coming to meet with me about the house, but a crew of about a dozen came and told me I needed to leave ASAP due to toxic mold in my home on 10/31/14. They told me it might take a week.
Category
water damage restoration
TRACY N.
5.0
10/30/2008
I was impressed that they were able to get to the home and begin work three hours after the insurance company was contacted. I was out of town, but they were able to work with my sister to get started, so I could actually stay where I was until the plumbers were able to come on Monday, fix the problem and turn the water back on. The demolition went well, although they did leave a few things undone for the reconstruction firm to do. The project manager was careful not to leave anything that could not be dried out. I was less happy with the pack out I was less happy with. For one, the owner recommended put much more than needed to be into storage. They did do the packing, but I ended up doing all the unpacking. I had carefully marked things not to be packed, but one of the packers ignored my stickies and packed things I needed to keep. She also packed dirty dishes from the dishwasher and sink(ewww!)and things I'd obviously need like my umbrella and the dog leashes. There were able to find the things and return them to me the next day after a frantic call to the office. Also, my entertainment armoire was damaged during the move-the most notable of which was the door being nearly torn off. Obviously, they hadn't bothered to secure the doors. But they were able to fix it to my satisfaction a day or so later. Finally, they took an area rug to clean, but it came back with several bleach-like stains(and not smelling very clean)So the insurance company had to replace it.
Description of Work
They did most of the demolition work after my house was flooded and also did the "pack out"(moving my things to storage while the restoration was done).
Category
moving companies, water damage restoration
Brenda T.
5.0
10/28/2008
Despite it being the Saturday of Super-Bowl weekend, ServPro was on-site within an hour of the call (and apologized for not being there sooner). Within two hours, they had removed all of the water, assessed the total affected area and began dehumidification (seven blowers and one dehumidifier). Technicians visited every 48 hours, until the humidity levels were acceptable (about 5 days), then provided a written estimate to reinstall the carpet, replace carpet padding and insulation in our crawlspace, and reinstall baseboards. The repairs were finished within another week.
Description of Work
Water removal and dehumidification following a gray-water spill in our first story powder room and family room, including carpet cleaning and mold prevention.
Category
carpet cleaners, water damage restoration, mold removal
Paul B.
5.0
06/19/2008
I had a window air conditioner leaking water. It leaked down through the wall to the subfloor under the carpet. They had to pull up the carpet, padding and molding to do the treatment. They were thorough and treated inside and also the outside area where the water had been leaking. My insurance covered the work and I didn't have to pay anything, but this is a pretty expensive company and if I had to pay for it, I wouldn't use them again.
Description of Work
They treated for mold inside my house and outside. They treated the floor and the beams under the house.
Category
mold removal
Kate B.
1.0
06/19/2008
I was brusquely informed that they would do no more work until I emptied my cabinets and was told they do not do any packing or moving which we had to do. They left after about an hour of ripping down walls saying that I was difficult to work with because I asked them to get off my hand rubbed chairs which they were using as ladders and could not comply with moving my things fast enough for them.
Description of Work
Water damage from upstairs bathroom flooded kitchen and dining room in addition to bath and master upstairs. Ins. co. called them for water remediation.
Category
water damage restoration
SARAH W.
3.0
09/18/2007
I am not sure that they were very clear with what their purpose was here. They did a so-so job, but they were not very timely with coming out. Their estimates were inaccurate and they had faulty machinery. All the machinery did was prolong the dry time. I am unsure of the charge because it was covered through my homeowners insurance. I personally would not hire them again. My insurance company chose them for the job. They did an average job, but I just think I could find better.
Description of Work
Servpro was hired to dry out my entire home when it was flooded.
Category
water damage restoration
ALEKSANDR M.
5.0
02/26/2007
The people that came to my house were polite and seemed to know their trade well. They were usually on time, and when they were delayed, they always called. The drying was quite effective; you could watch the concrete slab change color. The rug I sent to be cleaned remained a bit grungy looking, but I was warned that soaked rugs can't always be perfectly restored. I wound up removing the entire floor, but without having professionals come in to dry the place out properly, I would have been extremely nervous installing new wood over questionable concrete. I didn't see any evidence of mold, and the bits of wood that I didn't replace (bottoms of cabinets, some trim pieces) show no evidence of ever having been soaked. All in all, if I had another "water incident", I'd call these guys back out in a flash. My one complaint would be the pricing; they get into you for equipment rental, but where the heck else are you going to find a gigantic industrial dehumidifier on short notice?
Description of Work
A pipe let go in my neighbor's townhouse and the water flowed directly through my townhouse to get out. Servpro was called by my insurance company, and they offered to send a crew out immediately to try to save my hardwood floors. Since the floors were already buckling (they'd been stewing in water overnight before we woke up and saw the damage) I declined to have them come out immediately, but had them come out the next day to survey the damage with water meters, rip up the most severely damaged sections and place drying equipment (large fans and dehumidifiers). The equipment remained in place for a few days until everything was dried out. They took one of my rugs to be cleaned, as well.
Category
water damage restoration
5.0
06/13/2006
THEY WERE QUICK TO GET HERE AND THEY HAD THE JOB DONE JUST AS FAST. THEY WERE CLEANING AS THEY WERE GOING, WHICH WAS GREAT. THEY EVEN CLEANED UP THE MESS FROM THE BROKEN PIPE AND THEY DIDN'T HAVE TO.
Description of Work
THEY HAD TO REPAIR MY BROKEN WATER PIPES.
Category
plumbing
JONATHAN D.
4.0
06/13/2006
WE HAD A LEAK IN AN UPSTAIRS BATHROOM THAT PRETTY MUCH RUINED THREE ROOMS. THEY SHOWED UP IMMEDIATELY SO I WOULD HAVE TO SAY THAT THEIR CUSTOMER SERVICE IS EXCELLENT. THEY WERE ABLE TO CLEAN EVERYTHING UP AND PREVENTED A LOT OF WORK FOR US TO DO.
Description of Work
THEY REMOVED WATER DAMAGE FROM OUR HOME.
Category
water damage restoration
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Phone

Address

3216 SPOTTSWOOD ST STE 103

Raleigh, NC 27615

Map showing SERVPRO of North Raleigh & Wake ForestView larger map

Service Categories

Water and Smoke Damage
Mold Testing and Remediation
Carpet Cleaning
Kitchen and Bath Remodeling
Air Duct Cleaning
Plumbing

Other Information

Services offered

Water Damage Restoration Fire Damage Restoration Mold Remediation Storm Damage Restoration Cleaning Services Commercial Water Damage Restoration Commercial Fire Damage Restoration Commercial Mold Remediation Commercial Cleaning Services Commercial Storm and Major Events

Payment options

Check
Visa
MasterCard
American Express
Discover
Financing Available

FAQ

SERVPRO of North Raleigh & Wake Forest is currently rated 4.2 overall out of 5.

SERVPRO of North Raleigh & Wake Forest is open:

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

SERVPRO of North Raleigh & Wake Forest accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

Ask SERVPRO of North Raleigh & Wake Forest for details on free project estimates.

Yes, SERVPRO of North Raleigh & Wake Forest offers eco-friendly accreditations.

No, SERVPRO of North Raleigh & Wake Forest does not offer a senior discount.

Yes, SERVPRO of North Raleigh & Wake Forest offers emergency services.

No, SERVPRO of North Raleigh & Wake Forest does not offer warranties.

SERVPRO of North Raleigh & Wake Forest offers the following services: Water Damage Restoration Fire Damage Restoration Mold Remediation Storm Damage Restoration Cleaning Services Commercial Water Damage Restoration Commercial Fire Damage Restoration Commercial Mold Remediation Commercial Cleaning Services Commercial Storm and Major Events

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