Quality Design & Construction

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We approached Quality Design and Construction (QDC) based on a recommendation that said their work was good, but their service and timeliness was and quot;poor.and quot; I don't know or care about their work, because the comment on their service and timeliness was vastly understated. It took almost 2 weeks to get a call back to set an appointment with them, and another week to have the appointment. This was weeks longer than the Angie's List top rated contractors that I also approached. During my appointment with QDC, my wife and I made it very clear what we wanted: a bare minimum project to remove a wall between our kitchen and our living room (which was load bearing) and a counter top extended to make the kitchen look complete with the wall removed. We explained that we had just tried to sell our home and knew that the modification would not bring a huge return on our investment, thus it couldn't be a big project. QDC began with attempting to sell us on new appliances, all new countertops, new cabinets, and other non-essential things. Basically, they didn't listen to anything we said, but simply tried to push their own agenda. Their lack of customer focus was so frustrating, that we knew the meeting with QDC was a complete waste of time. However, we wanted to see what their and quot;bare minimumand quot; project would cost since we already sunk the time into the meeting. It took QDC well over a month to reply, but their rely wasn't even an answer! It was a call to let us know they were about to start working on a proposal (over one month later). How could they even remember the nuances that would make a good proposal one month later? Then, about 2 weeks later, they called to set up an appointment to go over their and quot;proposaland quot;. Since I was suspect that their project would be way off base, I asked for an email with a summary of their proposal. They responded by telling me it wasn't normal to ask for a summary before scheduling a meeting. Basically, they were giving me the and quot;hard selland quot; and wanted me stuck in their office for the pitch. When I refused to meet until they summarized the proposal, they actually told me I was a waste of their time! That seemed odd, since sending a summary of a proposal would be easy, and they and quot;apparentlyand quot; already spent over a month working on my proposal. What they were saying obviously did not add up. They lied and said they put over 1 month into the proposal, which based on their previous called could not have been true (recount that it was about 2 weeks between when they said they were starting, and when they called to present their proposal). They couldn't produce a simply summary of the proposal when asked. These people are (1) at best, highly disorganized and unprofessional or (2) most likely, highly deceitful and untrustworthy. I would never recommend them to anyone for any reason.

We first used Dabid 10 years ago, not cheapest, but by far best service amd quality work. Customer service beyond compare, including David personally coming out on Christmas Eve to install my new plumbing after early cabinet install, and so his plumber could leave early for Christmas with his family. We've gone back recently for some design work, and it's like we last spoke yesterday, not 10years ago.

Overall, we had a pretty disappointing experience. Initially, Peggy was very responsive via email to giving us some information about their company. We waited several weeks for a weekend consultation appointment with Dave. We enjoyed the meeting Dave, he was very professional and informative. He gave us the heads up that the were a little behind on written estimates, and that it would be at least 2 weeks until we would receive an estimate. Well, it has been over 2 months and we never received anything. No written estimate, no phone call, no email, nothing. Maybe our job was too small, maybe we got lost in the shuffle, I'm not sure. When we hadn't received the estimate by March 5th, we proceeded with another contractor for our kitchen counter top/tile backsplash project. Not only did they potentially miss out on this project but on any other renovations/additions we plan to do in the future.

The work is still in progress. We started the construction in late November but the actual process started in last July. They have done about 97 percent of what they have to do and I am doing some of the last things myself in order to save some money. Their design work is excellent. Their subcontractors are also excellent. They all do good work and they are easy to work with. They are responsive to whatever concerns I have. Their price is on the higher side but you tend to get what you pay for. So it wasn’t cheap but was worth for the quality of their work. I would use their services in the future too.

My experience with them was very good. They have been outstanding. They have always come back and fixed anything I wanted to be fixed. They have a very good design concept. I trusted their construction capabilities.