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Oak Park Electronics Inc

1.4(
3
)

Computer Repair, TV Repair

About us

We have been in business for 35 years. We are family owned by brothers George and William Kaleel. We give free estimates for repair in the shop and in home for just the service call charge of 55 which is part of the bill if we repair. We service Wake and surrounding with a 60 mile limit. We strive our best to keep all of our customers happy and guarantee all repair work with 1 year warranty of most parts we use.

Business highlights

49 years of trusted experience

Services we offer

We service all makes of LCD, Plasma, and projection tv's. We also service microwave ovens, and other misc. electronic products. Give us a call to see if we can help.

Amenities

Warranties
Yes

Accepted payment methods

Check
MasterCard

Reviews

1.53 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
33%
1
67%
Rating CategoryRating out of 5
quality
1.5
value
2.5
professionalism
2.4
responsiveness
1.0
punctuality
3.0
Write a review
Showing 1-3 of 3 reviews
Teresa W.
01/2014
1.0
computer repair
  + -1 more
After a month of this we went back and picked the tv up. We hooked it back up at our house and within 5 min it started going black again. The TV we had up while it was gone worked perfect so its not the boxes it is the tv.
Description of Work: They came out to our house updated software This was to make the sound stop going off for about 5 sec when ever it wanted to. A couple of weeks later the picture would go black no sound for about 3 to 5 seconds so they came back did not know what the problem was they needed to take the TV to the shop, but he could not do it that day because he had no one to help him. They were supose to come back and get it but never had time so we took the TV to the shop. We kept calling to see if they found out what was wrong with it they said they had the TV on but it would not go out.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Steven L.
03/2012
1.0
tv repair, computer repair
  + 0 more
1. Dropped off a computer monitor on Jan. 12 for a repair estimate. Described the symptoms & (based on internet research) the possible causes. 2. After 2 weeks, called for status and was told, "had to order the service manual. it was due today but didn't arrive. probably tomorrow." 3. After 4 weeks, called for status and was told, "had to order the service manual. it was due today but didn't arrive. probably tomorrow." (yes, the same answer and I found the service manual - not owner's manual - online with a 5 minute search) 4. After 6 weeks, still not having heard anything, I went in and retrieved my monitor. I was told, "did you get my message? I called a few days ago." I'm retired and home most of the time plus have an answering machine but OK. I was also told, "a board was bad. it's not worth repairing." 5. I took the monitor to another repair service. I had it back 10 days later after having a single capacitor replaced. I was charged for one hour of service. If an establishment doesn't want a piece of business they should just say so up front, not waste the customer's time. It's unclear whether the establishment made a mistaken diagnosis, was not capable of correctly diagnosing the issue or didn't want to bother with the repair. Judge for yourself. I will avoid Oak Park Electronics.
Description of Work: Dropped off a computer monitor for a free repair estimate.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Gary B.
05/2009
2.0
tv repair
  + -1 more
The first 2 visits the tech tried to correct the problem, the 3rd time he made some suggestions but really didn't do much. Multiple calls to their office to get them to return a 4th time resulted in excuses about the tech having surgery and finally they just refused to return my call. Although the tech is very polite and I believe knowledgeable on older sets he needs to study a bit more on the newer models. He didn't know the TV would give him an error report if he imputed the correct diagnostic start up. Most frustrating was not returning my calls even if they told me they didn't know how to fix the set.
Description of Work: They tried to repair my 52" projection TV. Tech made 3 visits to my home each time trying to correct the problem with minor changes.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$175
Response from Oak Park Electronics Inc
I am the technician that serviced this set. First of all, the set never has failed while I have worked on it. Every trip to his house the set performed flawless. I have repaired probably over 75 of this particular set and am very familiar with this chassis. The first time I went to the customers home, I was told sometimes it would go 2 weeks without failing. I was unable to make the set go bad using a heat gun to try and make it do so. So I replaced several capacitors know to cause problems on this model. He was charged just 175 which included 55 service call. This was for over 2 hours work. On the second trip, I was told it worked ok for about a week and cut off again. This time I replaced several parts in the high voltage and x-ray protection circuit that have been known to cause problems. This was done at NO CHARGE. I left and told him to call if any more problem and that I would contact RCA tech services for help. It cut off again several days later. I returned and did the modifications recommended by RCA technical support and installed a new power conn. This was done at NO CHARGE even though I had another 2 hours there. I told him that if it still had a problem that it would just have to have the defl. and small sig. module replaced to insure it was corrected. The price of these parts could possibly be more than the set was worth. The defl. module I found out was no longer available. I was trying to find one on the internet from other shops but I guess he gave up on the repair. For over 6 hours work, we charged 175 including the trip charge. It is extremly difficult to repair something if it will not go bad while you are at the customers home. I would not want to put a several hundred dollar board in a set unless I was positive it was defective. The Customer said he couldn't understand it either why it would not go bad with me there. I am so sorry but sometimes a set with that age on it just needs to be replaced. The set was an RCA rear projection set that uses three crt's to produce the picture. It had an itc222 chassis in it which is fairly old. This is by no means a newer set. This set sold at WalMart when they were being discontinued for just 600 dollars. It really was not worth putting in a whole module. We have been in business for 35 years and really cherish our good reputation. I do not think the price we charged was in any way excessive for the hours we put in. Yes, if it had worked fine the first time, we would have made some money, not much since it is a ways to drive to Clayton. But with multiple trips back and not charging anything for the parts I put in or the labor, we lost a considerable amount. I still would be willing to repair this set but it would have to come into our shop to play until it fails. However the customer had already had it in another shop some time before and they kept it for a very long time for a different problem he said. I hope this explains to anyone reading this, what the reasons were for the problems.

    Contact information

    5236 Hollyridge Dr, Raleigh, NC 27612

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    TV Repair

    FAQ

    Oak Park Electronics Inc is currently rated 1.5 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Oak Park Electronics Inc accepts the following forms of payment: Check,MasterCard
    No, Oak Park Electronics Inc does not offer free project estimates.
    No, Oak Park Electronics Inc does not offer eco-friendly accreditations.
    No, Oak Park Electronics Inc does not offer a senior discount.
    No, Oak Park Electronics Inc does not offer emergency services.
    Yes, Oak Park Electronics Inc offers warranties.
    Oak Park Electronics Inc offers the following services: We service all makes of LCD, Plasma, and projection tv's. We also service microwave ovens, and other misc. electronic products. Give us a call to see if we can help.

    Contact information

    5236 Hollyridge Dr, Raleigh, NC 27612

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM