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Five Star Painting of Raleigh
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Carpentry Framing - Install,
About us
Five Star Painting offers professional painting at competitive prices. Our outstanding customer service and clean, professional painting is available throughout the Triangle. No job is too small or too large. We can handle all types of painting from the commercial and industrial level to painting an accent wall in your family room and everything in between. We stand behind our work far after we have cleaned up and gone. Additional contact name - Meredith Gilpatrick. Additional phone - (919) 303-2933. Additional DBA - Drab To Dreamy Properties LLC.
Business highlights
20 years of experience
Services we offer
Interior & Exterior Painting
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.785 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 2% | ||
| 4% | ||
| 1% |
Showing 1-25 of 85 reviews
Robert T.
May 2025
Great job start to finish! First, Bruce came out to our home in Cary, arriving exactly at the 1:00pm scheduled time. He provided a timely and competitive quote. He followed up with answers to my questions and even allow for the project to be broken out into smaller pieces as my budget required. Susie was wonderful, behind-the-scenes with the administrative end of things. When painting day arrived Natalie and Deynier did an amazing job of covering furniture, masking, priming, and of course painting. Best of all, they cleaned up at the end of every day, allowing us to see their work in progress. We are definitely using them in the future and recommend you too as well.
Mike F.
Apr 2024
This was a small job, but I have used Five Star for big jobs in the past and they have always done great work. They take time to be sure it’s done right and when they’re done they leave the place clean.
Randy P.
Dec 2021
Five Star was able to get the job done within a week of giving me the best quote of 3 companies. With one of their larger crews, they got the job done on the last few nice days in November. One day was for power washing, and the next day for painting. I thought they really went above the norm to accommodate our schedule. There were a couple minor details that were lacking, but overall a very good job.
Shane B.
Jun 2020
They did an excellent job, attention to detail, friendly hard-working crew. Upgraded paint to make it longer lasting and easier to clean. Trent McGuire (Sales Manager) was attentive and great to work with. Would hire them again.
Response from Five Star Painting of Raleigh
"Thank you so much for your business and please let us know if you see any warranty issues pop up in the next couple of years. It was a pleasure to work with you."
Leslie L.
May 2020
They did an excellent job, a really professional job and reasonably price.
Response from Five Star Painting of Raleigh
"Thank you so much for your business. You were great to work with and please let us know if you need anything in the future."
Ellen D.
Sep 2019
Five Star did a great job for me. Trent was punctual, polite, and managed the process, as he promised he would. They painted my whole house interior. Crew was professional and efficient. Would use again and Susie in the Office was great.
Barbara B.
Aug 2019
It was fabulous! Looks great, clean, respectful workers.
Girish R.
Feb 2019
The exterior painting job was a disaster. They bumped up the cost just before the painting was to begun and forced me to pay the extra amount. In spite of that, the paint started peeling within 3 months. Even though the warranty was 2 years, they refused to accept the responsibility of the problem and refused to fix it. It has been very frustrating to work with them and the owner always plays the hardball and is stubborn. He just wants profits, blindly trusts his employees and doesn't care about the quality of the work. Stay Away at all cost.
Response from Five Star Painting of Raleigh
"The price was increased when you changed the product and the scope of work. The paint you wanted to use was not recommended by Five Star or Sherwin Williams. Both of us explained to you that this was not the right paint for your substrate. You insisted on using the wrong product so we removed the warranty on that product. We have a signed contracting stating that there is no warranty on that product due to the fact you wanted to use it on a substrate where it was not recommended. Therefore the peeling paint is on you. We also have a signed contract to this effect. Sherwin Williams and Five Star tried to help rectify the situation even though we were not at fault in anyway. You refused all help from wither party and now there is nothing more we can further do for you. We are sorry you are unhappy with the results but SW and Five Star tried to steer you clear of problems down the road but you did not want to hear it at the time."
Jason H.
Oct 2018
Things didn't start out as well as I would have liked, and initially I was going to rate things a "C", but upgraded to a B overall. Price was great, but there were issues/questionable pieces at the start. For powerwashing they showed up without a hose. I can understand supplying water, that was listed on the contract, but supplying a hose was not. I am glad I had one! Then on the first day of painting I found gloppy dripping paint over the front door I had to paint out to them, but there was a trail left behind that had dried enough before I told them that it later had to be sanded down and touched up. There was also the matter of more expensive estimates being sent to me after I had signed and returned the original. The back door was painted, but then opened before it was fully dry at the bottom so I had to try to get what I could out of the carpet using goo-gone, and spots that were missed during initial painting. In fairness, we had the house painted the same color so the missed spots were not obvious unless you were looking at an angle, and the rest of the door was dry enough so there wasn't necessarily reason to suspect that the rug was going to get paint on it. The reason I pulled up to a B was they worked hard to touch up the spots that needed it, and were really responsive, at a good price.
Response from Five Star Painting of Raleigh
"We are so sorry that things did not go perfectly smooth in the beginning but by the time we were done, the house looked beautiful. We strive to give customer service and be proactive in taking care of any issue that may arise. We stand behind out work and will take care of any touch ups immediately and to your satisfaction. Please let us know if there is anything we can do for you in the future."
Ann Y.
Aug 2018
’m very pleased with the exterior painting that Five Star Painting did for us. Bella, the crew forewoman, was great. They had previously done interior work for us. Would definitely go with them again.
Response from Five Star Painting of Raleigh
"Thank you so much for the review and please let us know if there is anything we can do for you in the future."
WILL P.
Jul 2018
They did an excellent job— all of the painted areas looked great, and they kept everything else clean. I particularly appreciated that Robin, the owner, told me about a new kind of paint that is specifically for the exterior of steel front doors that will dry faster and adhere better. I’d been concerned about how well the paint job on the front door would hold up, since the house faces south (into the sun), and there’s a glass storm door that keeps the temperature between it and the front door roasting hot during the day.
Sandy M.
Jun 2018
The painting crew did a very high quality work. They cleaned up the work site very well each day. We could not be more pleased with the results, particularly the front door. We felt the price was fair given the many projects that were part of this job. The only issue we had was communication during the work planning process relative to capturing the work tasks and materials for all of the details of this project. Robin Green resolved all of these early issues in a very professional manner.
Response from Five Star Painting of Raleigh
"Thank you so much for your business and please call if you have any issues with your project. We stand behind our work 100%."
Lauren H.
May 2018
Very responsive to my inquiry for services, came out immediately to do a quote, extremely professional and were able to fit us in quickly.
Response from Five Star Painting of Raleigh
"Thank you so much for this review. Please let us know if you need anything in the future."
Paul L.
Apr 2018
5 Star was just that....5 star. We had almost the entire interior of our home painted. They were superb. Completed the job much quicker than I had anticipated, cleaned up behind themselves and did a great job with the colors(they actually helped pick out). I would use them again without hesitation.
Response from Five Star Painting of Raleigh
"Thank you so much for this review. Please let us know if you need anything in the future."
P L.
Apr 2018
I would highly suggest you do NOT hire Five Star Painting. They damaged our kitchen floors, and not minor scratches, huge grooves. They did this moving the refrigerator that we had put on heavy cardboard to avoid this from happening. They removed the cardboard and cut it, not sure exactly what they did to cause such damage, as we were not in the room. They NEVER showed us the damage, we found it after the full house painting was completed (kitchen was last room completed). If this is all that happened, we could say accidents happen; however, after the damage was done, Bruce tried to claim they did not do the damage, insinuating we did. The photos he provided as proof, actually proved they did the damage. We were continually harassed by Bruce throughout the entire time we were working to get our floors fixed (which took time), and have all the emails to prove it. We had left for a 3 1/2 week vacation after the floor was damaged and had told them this would cause a delay in getting the floors fixed. There were threats of lawyers, liens, etc. He insisted he hire the person, that we go through him and get his approval?! This continued until we started the floor repair process and told him we'd hire a lawyer if it continued. We're glad it's over and we paid them for the job minus the floor repair; however we would caution anyone thinking of using Five Star Painting. During this experience, we did a little digging as their reviews on Angie’s List and HomeAdvisor were 4.5 stars and we couldn’t understand how this could be the same company. We found out it is and it isn’t. When they received a lot of negative reviews on Yelp, they simply changed the company location so that it would show up as a new company. The bad reviews with experiences such as ours, all included the name of the co-owner, Bruce Jones, so were knew it was the same company. The deceit started long before we hired them. Price below is less the flooring repair which cost over $1,000.00. We waited to write the review until floors were repaired and then forgot to write it. Hopefully we help someone else from this horrible experience. Just look up Five Star Painting and Bruce Jones, you'll find more than one location when you Google this and you will see the previous bad experiences of other customers too. update This is in response to Bruce's response to my original review of 3/30/2018 which is full of lies. As Angie's List does not give the option for the customer to respond to the very untruthful response to my original review, I have to post another review to respond. This should be fixed so that customers can respond when a deceptive business responds with lies to your review. I just saw this response when looking for additional work to be done on my home, as Angie’s List did not notify us when Five Start responded (not sure they ever do). His response is FULL of LIES, that I will address one by one. Five Star did not admit they damaged the floors, they blamed us for it. They did not take any steps to remedy the situation, their workers attempted to hide the damage from us by covering it up with cardboard until they left. They did not send over anyone to our home to give us an estimate for the flooring. We did decline their help as they had already ruined the floor and we did not trust them to fix it and then perhaps make it worse. We left for a 3 week vacation right after this happened, which added to the delay. Bruce was aware of this. It did take us considerable time to find someone who was experienced in replacing the damaged floor, which were not small scratches as Bruce claims, but huge grooves, of which we have photo proof. It was not so small that no one would take on the job, as you can see by the price it cost to repair it in my original post (over $1,000). One part of the delay was finding the exact match to the floor that was damaged. This took considerable time, as our flooring is not what is being installed in new homes in the area right now. Bruce was not offering help; he was threatening us in phone calls and emails (which I still have). We did communicate and let him know where we were throughout the process; I also have those emails. The communication was limited because Bruce would respond with threats about suing us, placing a lien on our house, etc. We did not let him take care of the repair because of how dishonest he was from the beginning about the damaged floors; we did not trust him. This did not take 8 months, it took 4 months, I have the final check and email to prove it; another lie. They have a 4.5 star rating because they change the location of the business as the business name. We found this out AFTER our horrible experience. Google Bruce Jones Five Star Painting or Bruce Jones Painting, you can see for yourself. We couldn’t believe we were the only ones to have this horrible experience, a simple Google search proved we were not. They were not willing to do everything they could to remedy the situation, Bruce was too busy first denying they did the damage, then blaming us for the damage, then insisting he would provide the person to fix it, then threatening us, none of this was helpful. We did NOT get 4 estimates, I never told Bruce that and we never discussed the number of estimates we received. I awarded it to Five Star because I only saw the good reviews; it never dawned on us that a company would change their company name (by changing the location) to hide bad reviews. Yelp reviews are 2 stars, not 4.5. Four touch ups is a lie. I literally had painters tape all over my house marking all the touch ups they needed to do. There were way too many to count and they were in EVERY room. There were areas that were completely missed, and holes not patched. It took the full day to complete these "minor touchups". There was no last day walk through with Bruce or any company official, just two older painters, man and woman, who spoke very limited English, it was hard to communicate with them; but they clearly understood the painters tape marking the touch ups, most likely due to it being a common occurrence. Responsiveness was due to his office person, Susan, who was usually quick to respond and my main point of contact. Punctuality is a D because they arrived at different times every day, usually later than they said they would by at least an hour. One day it was over 2 hours and I called Susan who had to call them to find out where they were. They never once called us to say they were running late. Professionalism is an F because of Bruce’s behavior throughout the entire flooring issue. Not taking responsibility, never apologizing for the damage, blaming us, and threatening us are all unprofessional. His response to my original review is the FIRST and ONLY time Bruce has accepted responsibility and apologized about the damage to our floors. As I’ve said before, I have all the emails showing how this entire situation progressed and how long it took. What is disturbing is that Bruce continues to lie about the situation as evidenced in his response. I also posted a reply on Home Advisor to his untruthful response to my review there quite a while ago when I saw he responded and was not truthful. My recommendation is to steer clear of this company as long as Bruce is in charge as he is not an honest or professional businessman.
Response from Five Star Painting of Raleigh
"Yes, this is true about the floors. We did damage the floors and took every step to remedy the situation as quickly as possible. After we determined we did scratch the floors moving their refrigerator with damaged wheels we offered every way in the world to repair them. I sent over 3 flooring companies to get them quotes on repairing the floors which they refused. They did not want any contractor I was able to refer to them. I work with 5 flooring companies so that relationship afforded me a quicker turn around than them doing research on a company, picking the company and then waiting months to do the work. I tried to get the repair on the floors done immediately and they refused my help in ever way possible. The scratches in the floor was so small no company would do the work. So every time I called them about the status of the floors, they said they were waiting on quotes. those quotes never came in. So what normally would have taken 1 week or possibly 2 took over 6 months. During this time I expected some sort of communication on what was happening with the floor repair and was only met with hostility and all communications from them seemed to stop. After 8 months they finally decided on a company and had the work done and alerted me of the price. This was deducted from the balance and the job was completed. We maintain a 4.5 star rating because we do what we say we are going to do. This is a clear example of some one not letting us take care of an issue and trying to do this themselves. This could have been repaired in a week or two and not had it draw out 8 months. There is really no reason to blame Five Star for that and everything in between. We have 4.5 stars on Google and 4.2 on Yelp. No matter how you look it up. We strive to make every customer happy at all times and this one did not go our way. But we were willing to do everything we could to remedy the situation. The price we got a C but they got 4 estimates and awarded it to me. Quality, we had 4 touch ups on a whole house paint which we took care of on the last day walk thru. Responsiveness A, well that is true. We stayed in constant communication with the customer to remedy the situation. Punctuality D, we were on time every day so we are not sure why this is a D. Professionalism F, We understand you are mad about the floors but shutting us out of the situation and taking 8 months to remedy it yourself is not the fault of Five Star. We could have it done in 2 weeks with your approval. So again, we are sorry about this one but we did try in every way to help you thru this process and we are so sorry to have scratched the floors."
Kathleen F.
Mar 2018
They did a fantastic job, best paint/caulking on crown molding I have ever seen. Both office manager/office contact very responsive. Painting crews were prompt, polite, professional and very neat. They worked quickly. Cleaned up work areas each day after work. I would definitely hire this company again.
Response from Five Star Painting of Raleigh
"Thank you so much for letting us do this project for you. We are so glad you are happy. We strive to take care of each and every customer and our goal is that you do not pay until you are happy and the job is complete. Thanks again for your business and please let us know if you need anything in the future."
Brian T.
Feb 2018
Five Star Painting recently painted the ceilings in my home. After a lot of effort to do them myself I was not able to achieve a positive result. I received a reasonable quote from Five Star and they started the job within one week. Jose and Edgar, the painters, were phenomenal. They were very friendly and truly worked extremely hard. they finished the job earlier than estimated and I couldn't be happier. I would definitely recommend them for your next painting job.
Lewis W.
Jul 2017
Did what they were hired today. Painted interior and did a great job.
Response from Five Star Painting of Raleigh
"Thank you so much for letting us do this project for you. We are so glad you are happy. We strive to take care of each and every customer and our goal is that you do not pay until you are happy and the job is complete. Thanks again for your business and please let us know if you need anything in the future."
Rachel P.
Jul 2017
I would rate the work bad-unacceptable after two rounds of touch-ups. Spray steaks all over sides of house had to be redone, didn't patch a single hole, didn't paint large sections of front porch, didn't scrap peeling paint before painting over it, left around 20 screws and nails in my yard. Overall sloppy bad quality work. I would never recommend Five Star to anyone.
Response from Five Star Painting of Raleigh
"The streaks all over the house were caused as we got caught in the rain. We corrected those immediately to your approval on the final walk thru. Sections of the front porch were missed but during the walk thru and the touch ups, the whole front porch was completed and approved in the final walk thru. I am not sure about the screws as we only did 1 repair on the house and no screws were used. I understand you were frustrated with the color of your deck that you choose and that is probably the real reason for this review and this is also the one thing you did not mention in your review. We strive to make everyone happy and we are so sorry you did not like the color you picked for you deck. We did complete the house to your approval and received payment. This is the 6th house we have painted on this street over the last couple of years and all have gone perfectly. Again sorry for any stress you were caused as we really tried to make you happy. Sometimes things do not always go perfectly."
Scott W.
Jun 2017
Excellent from beginning to end. Crew was excellent.
Response from Five Star Painting of Raleigh
"Thank you so much for letting us do this project for you. We are so glad you are happy. We strive to take care of each and every customer and our goal is that you do not pay until you are happy and the job is complete. Thanks again for your business and please let us know if you need anything in the future."
Susan H.
Jun 2017
Great very professional and complete med the work on time.
Scott L.
May 2017
We were extremely satisfied with the quote, service leading up to the start of the job and with the crew that actually did the work.
Response from Five Star Painting of Raleigh
"Thank you so much for letting us do this project for you. We are so glad you are happy. We strive to take care of each and every customer and our goal is that you do not pay until you are happy and the job is complete. Thanks again for your business and please let us know if you need anything in the future."
Clark B.
May 2017
It went great and terrific. Highly recommandable. They did a good painting job.
Response from Five Star Painting of Raleigh
"Thank you so much for this review. We strive to take care of each customer and make sure they are completely happy. Thank you so much for the business and I will be seeing you on Tuesday to look at your cabinets."
Lindsey P.
May 2017
They were always punctual from the first meeting and with the painters. They were quick to respond, even when we had questions in the beginning on the weekend. They covered everything and did not track paint everywhere or have splatter spots. We were more than pleased with the final product and would highly recommend them.
Response from Five Star Painting of Raleigh
"Thank you so much for letting us do this project for you. We are so glad you are happy. We strive to take care of each and every customer and our goal is that you do not pay until you are happy and the job is complete. Thanks again for your business and please let us know if you need anything in the future."
Cathy H.
May 2017
They guys showed up on time every day and worked until 5 pm. I was very impressed with their dedication to doing great work while in my home.
Response from Five Star Painting of Raleigh
"Thank you so much for using Five Star and please let us know if there is anything we can do in the future."
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FAQ
Five Star Painting of Raleigh is currently rated 4.7 overall out of 5.
Five Star Painting of Raleigh accepts the following forms of payment: CreditCard
Yes, Five Star Painting of Raleigh offers free project estimates.
No, Five Star Painting of Raleigh does not offer eco-friendly accreditations.
No, Five Star Painting of Raleigh does not offer a senior discount.
No, Five Star Painting of Raleigh does not offer emergency services.
No, Five Star Painting of Raleigh does not offer warranties.