Service was not bad....we did have some outages and other issues but they fixed them pretty quick. The problem came when we needed to cancel service due to the change in residence of the house occupant. When I went to the web site to pay our last bill there was a button for "cancel account" and since that is what I wanted to do, I did it and it asked me "are you sure" etc, but finally said our account was closed. But, I still received the next bill and by the time I got up with them two months bills (the past month and the FUTURE month) had accumulated. I called and got passed from person to person and eventually was told by a senior supervisor that I had to pay the bill and should just quit complaining, and that he was the highest supervisor in customer service and what he said was the final word. He said if I was due to refund they would send it but that I had to pay the bill and then they would see if a refund was in order. I was very upset after being a loyal customer for 12 years and then being treated like that. I don't recommend Dish to anyone if you have alternatives!
Description of Work: Monthly satellite tv service
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$70
Kevin R.
12/2014
5.0
satellite tv service, cable tv service
+ 0 more
I used DISH for over 2 years and I have been very happy to have been their customer for that time. The prices are very reasonable and I love (love, love) the Hopper! Once our budget hit the point that we could not keep any pay for tv services, we called them up and they offered several options to help keep at some services at our home. Unfortunately, even the very reasonable price they offered was still not enough, so we had to discontinue. I would sign up and use them again in a heartbeat though!
Description of Work: DISH Network gave me many options when my finances did not allow me to continue their services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy H.
11/2014
5.0
satellite tv service
+ -1 more
They're good. I like Dish. Whenever I'm late with my payment they don't cut me off or anything, they work with me.
Description of Work: TV provider
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Drusilla A.
06/2014
5.0
cable tv service
+ -1 more
It went fine and all is well.
Description of Work: I called with a problem with my TV. The DVR was recording shows I didn't want recorded. The fellow was very patient with me and was able to fix the problem in a timely manner. I am very happy with Dish and so glad I have them.
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Service Categories
TV Service - Satellite,
TV Service - Cable,
Internet Service
FAQ
Dish Network Raleigh is currently rated 3.6 overall out of 5.
Sunday: 7:00 AM - 7:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 7:00 PM
Dish Network Raleigh accepts the following forms of payment: Check,Discover,MasterCard,PayPal
No, Dish Network Raleigh does not offer free project estimates.
No, Dish Network Raleigh does not offer eco-friendly accreditations.
No, Dish Network Raleigh does not offer a senior discount.
No, Dish Network Raleigh does not offer emergency services.
No, Dish Network Raleigh does not offer warranties.
Dish Network Raleigh offers the following services: Installation,High Speed Internet Access,Sports Packages