CTI PROPERTY SVC INC

unknown

Work done was top notch. CTI was very up front with me and kept me up-to-date on the progress of the work. The estimated cost was very close to the actual cost of the work done. They estimate they gave me was slightly higher than the other contractors I had received estimates from, but it was very clear that they had the expertise needed to do the job. It was also clear that they cared about being up front with me about distinguishing between what work actually needed to be done to the property and what work was unnecessary.

I can't say enough good things about CTI.  In the 3 jobs they have done for me, they have been excellent.  
First, they are always exceptionally responsive -- for example, today they reworked their plumber's busy schedule so he could come quickly to get my water pipe fixed and water turned back on.  In the past, they have called prior to the dates of scheduled jobs to say they could come a few days earlier if I wanted to. 
Second, and most important in my mind, they do really good work.  Every job has been completed on time, but they take the time to make sure the job is done correctly and that I've been satisfied with their work.  In one example, their plumber completely rebuilt my shower faucet with higher-quality parts, rather than installing a lower-quality one that I purchased at a home improvement store -- but he also took the time to explain the pros/cons of each approach.  I had had two previous plumbers look at the problem and neither of them had suggested this approach.  In another case, the worker who repaired my floor tile was very careful to remove the old tile intact, so that he could reinstall it after fixing the subfloor, and I wouldn't have to get the entire floor re-done (old tile color was no longer available so using new tile on part of the floor would have looked bad.) They also clean up completely after finishing a job, and are unfailingly polite.
Third, I think the costs they charge are reasonable, based upon what I've paid repairmen in the past.  In some cases they have quoted me a price in advance, and in others I've paid for time and materials when they weren't sure how long the job would take. Given the high quality of their work, I feel like I got a good deal.  Also, CTI is the service that my very cost-conscious HOA contracts with.  (Full disclosure, CTI hasn't yet billed me for the work they did today, so the cost I listed above is just a rough estimate on my part.) 
Lastly, I've hired various independent repairmen and repair services in the past, but I really like that CTI has various contractors on staff, so I only need to make one phone call no matter how complicated the job is.  
I'll be calling CTI first for any home repair jobs in the future.

unknown

The painting went excellent.  I was very impressed by their subcontracter - they worked hard, met their timeline and were very easy to work with.  The team leader was prompt in responding to my questions and items that I had pointed out to him.
The work for due dilligence didn't go so well.  I had asked for guidance on a project that I wanted done and
they did it but very minimally.  I had to ask them to come out several times to wrap it up.  The work done on the home met my expectations but one particular item took MONTHS.  Work begain in November and was finalized in March.  They had to reorder a window sash at least 4 times becuse they could not get the measurements correct.  I had to continually reach out to find out when to expect completion.  It felt like they had forgotten about me.

Professional, punctual, would use again

We connected with CTI through our realtors. We discovered our newly purchased home had been having leaking issues at the foundation for years which the inspector did not catch which came to a head when we had 8-inches of flooding in our basement level bedroom in May 2011. Cozy Felton of CTI is a very busy contractor working on large and small jobs. While our project was much smaller than many he was working on we always felt we were a priority. He's a very good communicator giving us an outline of work to be done and budget and working with us on a complicated tile process in addition to all else we had going on. All work was completed on time and within budget. He has top subcontractors for waterproofing, plumbing, carpeting and tiling. We were less thrilled with gutter replacement crew which did not properly install downspouts and placed gutters too close to house causing more overlap with shingles than we had before. Cozy did attempt to rectify the issue but in the end the gutter project remains the least satisfying. The rest we are thrilled with. His staff at CTI are also very responsive and helpful making what started out as a painful discovery as painless as possible with an end product we are very pleased with. We had initially been working with another contractor on the bathroom remodel who worked fast, was cheaper but was not as detail oriented so we opted for CTI on such an important project as waterproofing. CTI's prices are higher than some contractors might bid - but as the saying goes, you get what you pay for.

It went very well. They contract out different parts of the work and some parts worke better than others. The siding guys were outstanding; they worked 12 hour days, 6-days a week. This was so nice because they got the work done quickly. The roofers were very good as well. The gutter guys were good too. All the workers along with the general manager were responsive and came back out to check and make sure things were taken care of. One thing that was frusterating was that sometimes they wouldn't take caution to our plants that we have in our yard; I marked these plants with flags so they'd be careful but sometimes they'd put their equpiment on them anyway. However, overall, I'm satisfied with their service and I would use them again.

They were good and they were cheap. The guy who came out was self pitchy, but I didn?t even care and wanted him to just clean the gutters. I asked them to give me a quote on my rental property, but they didn?t get back to me. So we used somebody else for it. I probably would not use him again in future.

It went very well. Michael Thompson was the supervisor, he showed up everyday and let me know what was going on. They worked efficiently and cleaned up well afterwords. They kept me updated throughout the process. With only a couple of exceptions, they always showed up on time. When they didn't show up on time, they made sure to let me know in advance. Throughout the process they were highly responsive to any questions I had.

CTI Property services did a *phenomenal* job. We called them to repair our wood porch after a shoddy painting company poorly applied the improper wood product over dirt and debris. Although the shoddy company was supposed to pressure wash prior to painting, they did not. Our porch was a MESS. However, CTI fixed everything beautifully. The deck was so clean that it looked as if we had installed new planks. The stain was evenly applied. Our porch is tongue-and-groove, so they sprayed the stain onto the porch, used a brush to thoroughly coat it and prevent smears, and then dry-rolled it for an even finish. They were also *very* punctual. They arrived exactly when they said they would arrive and did exactly what they said they would do, unlike the shoddy painting company. The previous company canceled and rescheduled without any notice several times. CTI did not. They were amazing! CTI will also repair the rest of our exterior painting. The shoddy painting company applied white exterior paint over rust, dirt, and un-primed wood which needed some sanding and minor repair. CTI told us we will have to wait at least 6 months before they can start because the paint is still too soft. However, I'm confident they will do a fantastic job when the time is right!

They show up on time. Their hours are predictable. They seem like they care about what they are doing. They clean up after themselves and they are careful for the people going in and out of the building. They seem like good guys.

They were excellent as I didn t have to worry about anything. They had great communication with us as to what we wanted done with the space and how we wanted it to look. The workers were always here on time and they did an excellent job in the long run.

Our two-story home has gutters that fill with pine straw and debris from nearby trees. Downspouts become clogged and rainwater spills over. CTI representative gives price over the phone. They use electronic images (photographs) of your home to give an exact cost. A two person crew comes on schedule and does an excellent job of cleaning gutters, roof, decks, and sidewalk. Crew members are courteous and fast workers. Job is very professionally done.

THIS COMPANY OFFERS A LOT OF DIFFERENT SERVICES. THEY CAN DO SMALL OR LARGE JOBS. I LIKE THE CREW. THIS COMPANY IS RESPONSIVE AND CAN GET A JOB DONE WITHIN 48 HOURS.

I USED THEM BECAUSE I KNEW THEY WOULD BE AVAILABLE. I HAD USED THEM PREVIOUSLY TO PAINT THE ROOMS IN MY CONDO. THEY DO ADEQUATE WORK THAT DOES LOOK OKAY AND I WOULD USE THEM AGAIN, MAINLY BECAUSE OF THEIR AVAILABILITY.