Audio Advice Inc

Internet Service, Stereo and Home Theater Systems, TV Service - Cable,

About us

Your Home Theater and Installation Experts

Business highlights

47 years of trusted experience

Services we offer

Consumer Electronics,Home Theater Systems,Lightning Protection Equipment,Home Automation Systems,Access Control Systems,Security Control Systems & Monitoring

Photos of past projects

Reviews

4.98 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
5.0
Showing 1-8 of 8 reviews

Ruchir V.
08/2015
3.0
home theater design, internet service
  + 0 more
unknown
Description of Work: When I called Audio Advice, the provider I spoke to seemed to automatically assume I wouldn't be able to purchase their service. I have a young sounding voice. He seemed unwilling to actually come by for their free estimate. we finally scheduled something, but I called the next day to try to reschedule. He then just emailed me giving me a broad range of how much it would cost. period.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0


Response from Audio Advice Inc
[Removed member name], I am terribly sorry for your experience. At Audio Advice we strive to provide incredible service to everyone regardless of the size of a project and I think that is why we have historically had such a great reputation and reviews. We obviously dropped the ball in our interactions with you. We have been unusually swamped with phone calls and work over the past 30 days and, while no excuse, it probably led to you not getting the high level of experience you should expect from us. I know your time is valuable so if you email me directly at scott@audioadvice.com I will personally come out to your house with our system designer and and make sure you get both a free estimate but more importantly our time and expertise to make sure you receive the true Audio Advice experience. My apologies again. Scott Newnam President Audio Advice

Chris P.
05/2015
3.0
home theater design, internet service, cable tv service
  + 1 more
Installer was very friendly and knowledgeable. Promised to provide a quote by next business day. Followed up two weeks later after not receiving a quote and received a response that it was being worked. It is now four weeks since the onsite visit and no quote was delivered. We opted to go with another provider.
Description of Work: Audio Advice did an onsite scoping of a screen porch TV installation and cable runs for audio and video.

Rating CategoryRating out of 5
responsiveness
3.0


Response from Audio Advice Inc
(removed member name) Thanks for your feedback about your experience. I am very sorry our sales rep did not get back with you in a timely manner. There is no excuse for this, he just dropped the ball and for that I am sorry for the inconvenience this caused you. I hope your installation turned out well.

Paul H.
04/2015
5.0
home theater design, internet service
  + 0 more
Update: the owner, Mr. Leon Shaw, contacted me to personally follow up on the speaker mounting issue. He could not have been more friendly and gracious. The issue was taken care of promptly. I appreciate Audio Advice's customer satisfaction driven attitude and I've updated my ratings accordingly.
Description of Work: I engaged Audio Advice for a home I had just bought to: | |1) Wiring for audio/video/power to surround speakers, screen & projector. |2) Mount 4 surround speakers. |3) Mount projection screen & projector. | |The install of the screen and projector went well. The overall finish was clean and professional and everything worked as expected. The screen installed was a fairly new and advanced model that they had not installed before so it took some careful reading and planning by the installers to make sure it was done right and they did that well. | |There were two minor issues that were a little frustrating however, that prevent me from giving an A rating. I expect the best from Audio Advice and they charge accordingly. Communication leading up to the install date was inconsistent - the project lead was difficult to contact and the initially projected timeframe was not met. When the pre-wire was scheduled I arranged to be home so that I could be sure that all of the locations were correctly laid out. One of the rear speaker locations was drilled far higher than I requested, about 2' higher than the other. I pointed it out and the installer said they would correct when the install was done. It was adjusted, but still not level with the other one. In my opinion that is inexcusably sloppy for a simple thing, and I expect better from any installer much less a high end store like Audio Advice. |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

$15,000

Jon S.
06/2014
5.0
internet service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Kirk M.
12/2013
5.0
internet service, home theater design
  + 0 more
As part of our home renovation, we hired Audio Advice to upgrade the electronics throughout the house. We were pleasantly surprised with their professional manner, their knowledgeable staff and their commitment to customer service. Chip, the sales manager who handled our account, provided a proposal based on our needs and budget, scheduled the initial installation and the final installation and was very diligence in his follow up on the progress of our project. The technicians showed up on time, were extremely efficient as they worked and installed all of the wiring and networking flawlessly. Being an older home with plaster walls and unique details of the era presented numerous challenges. Audio Advice was very much up for the task, completing the assignment completely to our satisfaction, on time and on budget. Furthermore, their workers always arrived on time, were respectful of our valuables, and took pride in their work. We have absolutely no complaints. We are very pleased with their work and highly recommend the company.
Description of Work: We have an approximately 5,600 square foot home originally built in 1890. We hired Audio Advice to install ceiling speakers, internet and telephone access and a security system throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Shipley J.
07/2012
5.0
home automation
  + -1 more
They are awesome. They really know their stuff. I have a very botched home audio system that was attached to my TV. It was a sound system for my house that was installed in the wrong way and we have been piece by piece correcting it. They are just great. They charge me by the hour to have something fixed but they did such a good job I was glad to pay it. I've used the Geek Squad and there is no comparison. They were fantastic. I am satisfied. I would say they are expensive but worth it.
Description of Work: They service my home sound system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen W.
03/2012
5.0
internet service, home theater design
  + 0 more
This was a two day job. The first day they showed up on time and the guys got to work running all the cabling required for the home theater, internet, and alarm system. The next day the team showed up and installed all the components and spent the time showing me how to operate everything. The install was beautiful all wires hidden and out of sight and the simplicity of the control system was just great. Earlier on they had realized that the components cabinet they had selected wasn't going to work in the space. So, they had someone running all over town looking for a solution, which they found and installed keeping the project on schedule.
Description of Work: Internet, alarm, and home theater installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Margaret T.
07/2010
5.0
cable tv service, internet service, home theater design
  + 1 more
It was impeccably done, almost beyond what we could hope. The follow-through was amazing. Mel Lewis explained all of the technical aspects very clearly, so that we understood our new system and how to use it.
Description of Work: They put in my system. It was an extensive HDTV installed throughout the house and internet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    8621 Glenwood Ave, Raleigh, NC 27617

    http://www.audioadvice.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service,
    Stereo and Home Theater Systems,
    TV Service - Cable,
    Home Automation

    FAQ

    Audio Advice Inc is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 8:00 PM

    Saturday: 10:00 AM - 6:00 PM

    No, Audio Advice Inc does not offer free project estimates.
    No, Audio Advice Inc does not offer eco-friendly accreditations.
    No, Audio Advice Inc does not offer a senior discount.
    No, Audio Advice Inc does not offer emergency services.
    No, Audio Advice Inc does not offer warranties.
    Audio Advice Inc offers the following services: Consumer Electronics,Home Theater Systems,Lightning Protection Equipment,Home Automation Systems,Access Control Systems,Security Control Systems & Monitoring

    Contact information

    8621 Glenwood Ave, Raleigh, NC 27617

    http://www.audioadvice.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 6:00 PM