Founded 1999 • With Angi since November 2008
Service Provider Response[Member name removed] thank you for the kind words and your positive points. Thank you also for being a 3 time repeat customer. We certainly appreciate your loyalty. We work very hard for our service experience to have these results. You are very kind. Concerning the negative comments I think we can clear that up very quickly. As you know I have tried to talk with you on three different occasions, but I realize that you are very busy. I like to talk so that I can make sure I understand what all of the issues are by asking questions. If you remember, we were originally asked to come out about changing out a pump and you also had questions concerning acidic water. Keith came out and removed your pump from under your crawlspace and then proceeded to call our Suppliers for sizing and pricing. You cannot just put in “any old pump” without the proper sizing, head, distance, volume, etc...This would account for the phone time. I believe we did fail here, because we failed to communicate that this would be part of our process. Thanks to you bringing this to our attenetion we have already had a training class for our service techs (which we schedule weekly) and this was a big part of that class. I would have come to the same conclusion you did without any of this additional information. We also discovered that you had a well line leak during that inspection and informed you of that issue. This brings me to your concern about how long we actually were on the job. We have had this same problem from time to time over the years until we went out and spent thousands of dollars on gps tracking. Every truck we own has gps. This tells us exactly where we are and for how long. We were at your job for exactly 2 hours and 3 minutes. When you brought your time concerns to us during the service call we instructed Keith to only charge you for the one hour (while we knew full well it was 2 hours). We take into account that the customer is always right (within reason). I hope that these facts will help clear up any concerns you have. My hope is that you will call us again. You can see that dishonesty never entered into this interaction at any time. Our Mission Statement is very clear that honesty and integrity are the two values that we build our platform of service. I recently brought an employee in and chastised him about how he was speaking concerning the truth (totally different person and situation than your concern). If I cannot trust the employees who work for me, I have a huge issue. [Member name removed] I hope that the above information helps you to see who we really are. We are a company built on Service. 85% of our customers are repeat customers. The reason for that is because we truly care how you and every other customer are treated. I would like to close with telling you once again, thank you for the kind words and your concerns. Please call me if you have any other questions or concerns. Rodney
Service Provider Response[removed member name] Thanks for sharing a bit about your service experience on Angie's List. We're always happy to hear feedback from our customers and we appreciate you recommending us to others. We look forward to serving you again in the future! Thanks again. Your Plumbing Servant, The Plumbing Knight Inc.
Service Provider ResponseWe're happy to have you as a customer! Thank you for taking some time to share your experience on Angie's List. Be sure to use your $25 off coupon for your next service call. - The Plumbing Knight
Service Provider Response[Member name removed], I hope that you had a Merry Christmas. I just wanted to take a moment and personally thank you for the kind words and review. We are always excited to have repeat customers such as yourself. Returning customers are over 85% of our business, and we work hard to maintain this fact. Again thank you for being a part of that. I read your review last night and was quite surprised to see that you would not use us again. Our records show that when we did a follow up call with you that you would recommend us again. This work was done over four months ago, so maybe you have us mixed up with someone else. I just called you personally and left a message because I'd like to get this resolved. I will address your pricing concern. From time to time we hear that plumbing prices are high. I agree! I typically will expound that everything is high, gas is high, milk is high, insurance is extremely high…you get the point. I can tell you The Plumbing Knight, Inc. runs on a profit of less that 6%. I am sure that you would agree that this percentage is at best humble. Training, drug testing, insurance, equipment, office staff, etc… these are just a few things that we have going on behind the scenes that you may or may not be aware of. Every day we seek new ways of cutting costs to keep our prices down. We also have a policy of giving a price up front to all of our customers. We do this because it is the fairest way to price. Why should you have to pay an hourly rate if the tech is slow or doesn't carry the right parts on their truck? Once the customer agrees to the resolution and the price we get started. After your service call, we sent you a thank you card and coupon for $25 off your next service call as a reward for being loyal to us. Please let me know if you have any other concerns or questions. I appreciate your feedback and hope that your New Year carries many blessings. Your Plumbing Servant, Rodney Swarms
Service Provider ResponseDear [removed member name], Thanks for sharing. Our plumbing technicians are not trained to install appliances, however we highly recommend you call KRB Appliance Repair at 910-335-1156 if you ever need appliance installation or maintenance again. Thanks for allowing us to serve you! -Plumbing Knight
Service Provider ResponseDear [member name removed] We're glad the crack was found and we were able to inspect your system to adjust the water pressure to a safer level. Our techs offer a free inspection of the plumbing system when they make a service visit for reasons such as this. Let us know if you need any help from us in the future. Thanks for calling us! -Plumbing Knight
Service Provider ResponseHi (member name removed), We're glad you had a positive experience with your garbage disposal service. Give us a call if you need help in the future! -Plumbing Knights
THE PLUMBING KNIGHT INC is currently rated 4.9 overall out of 5.
THE PLUMBING KNIGHT INC is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
THE PLUMBING KNIGHT INC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
No, THE PLUMBING KNIGHT INC does not offer free project estimates.
Yes, THE PLUMBING KNIGHT INC offers eco-friendly accreditations.
No, THE PLUMBING KNIGHT INC does not offer a senior discount.
Yes, THE PLUMBING KNIGHT INC offers emergency services.
No, THE PLUMBING KNIGHT INC does not offer warranties.
THE PLUMBING KNIGHT INC offers the following services: AS MENTIONED EARLIER WE ARE TRUE FULL SERVICE PLUMBING COMPANY. WATER HEATERS, DRAIN CLEANING, FAUCETS, TOILETS, RUPTURED LINES, PIPE REPAIR, NEW CONSTRUCTION AND REMODEL. NO JOB IS TO SMALL OR LARGE FOR THE PLUMBING KNIGHT.
WE OFFER ALL PLUMBING SERVICES, WITHOUT EXCEPTION.
We have the experience and dedication to assist with all of your plumbing services, installs, and repairs! We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today!
Since 1965, our family at Pride Plumbing has been privileged to provide quality plumbing repair and installation services to our neighbors. From simple leaky faucets to new water heaters and sewer lines, we make every turn of the pipe wrench with care. Our family has developed a legacy of quality plumbing service, and we do everything we can to maintain that legacy.
Purologix Water Services is an independent dealer of water treatment systems for Central and Eastern NC and the 460 Corridor from Danville to South Hill, VA an area we call Lake Country. We are EPA certified for Lead, and VA and NC Licensed for Plumbing, two essential credentials for any credible system provider. Our CTO is a BioChemist with over 30 years of water treatment experience, so our applications are guaranteed. We feature many of the best manufacturers in the industry, and we offer our solutions at a competitive price against inferior supply store products. We can help with Radon, Uranium, Radium, Hard Minerals, Iron, Manganese, pH, Sediments, and Odors, as well as anything else you can throw our way. We have offices in Hampstead, NC, Garner, NC, and Clarksville, VA. Call us for a free water evaluation.