Founded 1999 • With Angi since November 2008
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
No
Warranties
No
Senior Discount
$10
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 53 reviews
John W.
02/25/2022
Martica B.
08/28/2017
Greg C.
07/12/2017
Greg C.
06/27/2017
Quick and professional service, all work completed as promised with a follow up call to check we were satisfied. Water heater found to need an expansion tank replacement in addition to the HPR valve the next day, which was FOC as it was not identified during the initial visit. Very happy with the service we received and will use again.
Description of Work
Toilet rebuilds and water heater high pressure relief valve replacement
Category
plumbing, water heater repair, drain cleaning
Anne E M.
03/07/2017
christine B.
03/22/2016
Whenever I have had a problem they always respond. The respond on late nights and weekends. The employees are always helpful and knowable. The owner even came out when they were installing to make sure that it was installed correctly. The price is always very reasonable.
Description of Work
Installed tank less water heater, whole house filtration problem,and did the original plumbing my house.
Category
water heater repair
Mark S.
09/15/2015
L Amy R.
06/16/2015
What we thought was a minor issue- the flapper thingy in the tank of the toilet not sealing right, turned out to be a complete toilet replacement. The plumber was very competent and showed us photos of the problems he found, which was a cracked connection between the tank and the bowl, I n addition to what we had originally suspected, which was a dead flushing mechanism. He presented a few options and we decided it was wiser in the long run to replace the whole thing. What we got was an upgrade to the low water use kind, which worried me because I was sure it would clog and be icky. It turns out that this new one is reported to be able to flush a tennis ball. It's nice to have the whole thing over with in one visit and by a very nice plumber. We felt he was honest, too, which is really important. And I can quit jiggling the handle and worrying about my next water bill.
Description of Work
Fixed a leaking toilet
Category
plumbing, drain cleaning
LouAnn E.
05/21/2015
.originally thought needed to replace main water line from street, after much detective work "Mack" replaced house cut off and delligently searched for leaks. finally decided leak stopped with replaceing cutoff no other leaks detected so saved cost and time for major replacement of main line. could have just left it to replacing main line but "Mack" wanted to make sure he had covered everything possible before going to that expense. was here 2 hours but saved me lack of water for at least a week and digging up the yard and dealing with permits and city inspection. cudos to plumbing knight for their thoroughness. I will definately be using them again. instead of 1500.00 the cost was 300.00.
Description of Work
installed new water cut off to house, and leak diagnosis.
Category
plumbing
Arnie B.
10/31/2014
He was punctual and knowledgeable. I was apprehensive about finding a plumber,but thanks to Angies list,I found a good honest and reasonable plumber.
Description of Work
Assessedclogged toilet which I had snaked. He plunged and adjusted water level in tank. Tested repeatly until it worked to his satisfaction.
Category
plumbing, drain cleaning
Sandy D.
08/23/2014
This house is 50 years old and has many problems. When removing the old sink the formica split. The owner of the company made it right even though it was not all their fault. Very professional group with good communication and I will use them again.
Description of Work
They replaced the kitchen sink, faucet and disposal. They also replaced a leaky shower diverter.
Category
plumbing
Timothy G.
06/11/2014
Wendy D.
05/16/2014
Wow is all I can say. They went out of their way to find parts for our old faucets at Bernie's hardware, fixed it until we are ready to renovate. Fixed the water pressure by replacing our well filter (didn't even know I had that) and found a leaking pipe in the crawl space and fixed that too! Alerted us to a mold problem there related to our leaking pipe and provided a recommendation for a remidator. What great service. Very knowledgable and polite. Would recommend to everyone.
Description of Work
They came to look at several problems we were having with water pressure, our well, old faucets in our bathrooms and issues in our crawl space with water and our sump pump.
Category
plumbing, wells
Elizabeth N.
04/02/2014
Marla H.
02/28/2014
I have used this company in the past but will not use them again. *The positive points is that they are responsive and will make emergency calls. The employees are dressed professionally and for the most part have been very courteous. * The negative - the last time I called they sent out a service person who spent too much time talking on the phone. I guess he was getting advice from a more experienced person about how to proceed what the quote for the work requested should be. For the service call that day he stated he had been at my home for two hours and was therefore going to charge me $85.00 for each hour. The awkward part was when I informed him that he had only been there for 55 minutes. I knew exactly when he arrived. During that 55 minutes, at least 30 minutes were spent on the periphery of my lawn talking on the phone. While I like the work that was done in the past and the fact that The Plumbing Knight will come nights and weekends if there is an emergency, I do not appreciate the dishonesty displayed during the last visit.
Description of Work
gave a quote on installing a main water line and fixing a sump pump.
Category
plumbing, wells, drain pipe
Service Provider Response
[Member name removed] thank you for the kind words and your positive points. Thank you also for being a 3 time repeat customer. We certainly appreciate your loyalty. We work very hard for our service experience to have these results. You are very kind. Concerning the negative comments I think we can clear that up very quickly. As you know I have tried to talk with you on three different occasions, but I realize that you are very busy. I like to talk so that I can make sure I understand what all of the issues are by asking questions. If you remember, we were originally asked to come out about changing out a pump and you also had questions concerning acidic water. Keith came out and removed your pump from under your crawlspace and then proceeded to call our Suppliers for sizing and pricing. You cannot just put in “any old pump” without the proper sizing, head, distance, volume, etc...This would account for the phone time. I believe we did fail here, because we failed to communicate that this would be part of our process. Thanks to you bringing this to our attenetion we have already had a training class for our service techs (which we schedule weekly) and this was a big part of that class. I would have come to the same conclusion you did without any of this additional information. We also discovered that you had a well line leak during that inspection and informed you of that issue. This brings me to your concern about how long we actually were on the job. We have had this same problem from time to time over the years until we went out and spent thousands of dollars on gps tracking. Every truck we own has gps. This tells us exactly where we are and for how long. We were at your job for exactly 2 hours and 3 minutes. When you brought your time concerns to us during the service call we instructed Keith to only charge you for the one hour (while we knew full well it was 2 hours). We take into account that the customer is always right (within reason). I hope that these facts will help clear up any concerns you have. My hope is that you will call us again. You can see that dishonesty never entered into this interaction at any time. Our Mission Statement is very clear that honesty and integrity are the two values that we build our platform of service. I recently brought an employee in and chastised him about how he was speaking concerning the truth (totally different person and situation than your concern). If I cannot trust the employees who work for me, I have a huge issue. [Member name removed] I hope that the above information helps you to see who we really are. We are a company built on Service. 85% of our customers are repeat customers. The reason for that is because we truly care how you and every other customer are treated. I would like to close with telling you once again, thank you for the kind words and your concerns. Please call me if you have any other questions or concerns. RodneyGrant F.
02/13/2014
It all too about an hour and was very professionally done. As a follow up the company called me to ask how everything was and the ensure quality. I would highly recommend them.
Description of Work
The fixed a broken water line in my crawl space and replaced the outside spout.
Category
plumbing
Service Provider Response
[removed member name] Thanks for sharing a bit about your service experience on Angie's List. We're always happy to hear feedback from our customers and we appreciate you recommending us to others. We look forward to serving you again in the future! Thanks again. Your Plumbing Servant, The Plumbing Knight Inc.Teresa B.
12/29/2013
These people are the best: professional, reliable, and highly skilled.
Description of Work
THIS is now my plumbing company for repairs.
Category
plumbing
Service Provider Response
We're happy to have you as a customer! Thank you for taking some time to share your experience on Angie's List. Be sure to use your $25 off coupon for your next service call. - The Plumbing KnightVicki A.
12/24/2013
I liked everything about them, however they completely installed one faucet and finished one I had started. Total time was about 1.5 hrs, I supplied all the materials, thought the price was high.
Description of Work
Serviced faucets.
Category
plumbing
Service Provider Response
[Member name removed], I hope that you had a Merry Christmas. I just wanted to take a moment and personally thank you for the kind words and review. We are always excited to have repeat customers such as yourself. Returning customers are over 85% of our business, and we work hard to maintain this fact. Again thank you for being a part of that. I read your review last night and was quite surprised to see that you would not use us again. Our records show that when we did a follow up call with you that you would recommend us again. This work was done over four months ago, so maybe you have us mixed up with someone else. I just called you personally and left a message because I'd like to get this resolved. I will address your pricing concern. From time to time we hear that plumbing prices are high. I agree! I typically will expound that everything is high, gas is high, milk is high, insurance is extremely high…you get the point. I can tell you The Plumbing Knight, Inc. runs on a profit of less that 6%. I am sure that you would agree that this percentage is at best humble. Training, drug testing, insurance, equipment, office staff, etc… these are just a few things that we have going on behind the scenes that you may or may not be aware of. Every day we seek new ways of cutting costs to keep our prices down. We also have a policy of giving a price up front to all of our customers. We do this because it is the fairest way to price. Why should you have to pay an hourly rate if the tech is slow or doesn't carry the right parts on their truck? Once the customer agrees to the resolution and the price we get started. After your service call, we sent you a thank you card and coupon for $25 off your next service call as a reward for being loyal to us. Please let me know if you have any other concerns or questions. I appreciate your feedback and hope that your New Year carries many blessings. Your Plumbing Servant, Rodney SwarmsCHUCK C.
10/29/2013
Did "OK" job with kitchen sink leak; requested help with installation of dryer which, upon arrival, was told could not be done; requested help with hooking up refrigerator which, upon arrival, needed parts they could not get.
Description of Work
Repaired a leak under kitchen sink.
Category
plumbing
Service Provider Response
Dear [removed member name], Thanks for sharing. Our plumbing technicians are not trained to install appliances, however we highly recommend you call KRB Appliance Repair at 910-335-1156 if you ever need appliance installation or maintenance again. Thanks for allowing us to serve you! -Plumbing KnightLinda C.
10/16/2013
Work completed, efficient. Was not happy with management. Employees who performed work were professional. Office staff would not answere questions about labor cost versus parts. Very unfriendly on phone. Don't know if I would use them again due to the attitude of a this person.
Description of Work
Replaced broken pipes, rerouted pipe
Category
plumbing
Robert D.
09/06/2013
A small crack in a copper tube in the crawl space was noted during HVAC work. The Plumbing Knight repaired the crack and noted that the house water pressure was well over 100 psi. Small wonder the copper cracked. They installed a regulator and reduced pressure to 50 psi or so. Can't pressure wash the car from the outside spigot anymore, but I shouldn't have to worry about a catastrophic water system failure due to the copper coming apart at the seams. They also spliced my two water-heaters together so my wife could get a bath full of hot water. Thank you! Overall great results and I will call them again when I am ready to do some additional work.
Description of Work
Repaired copper tubing. Installed pressure regulator.
Category
plumbing
Service Provider Response
Dear [member name removed] We're glad the crack was found and we were able to inspect your system to adjust the water pressure to a safer level. Our techs offer a free inspection of the plumbing system when they make a service visit for reasons such as this. Let us know if you need any help from us in the future. Thanks for calling us! -Plumbing KnightMartin D.
08/27/2013
Judith S E.
08/09/2013
Arrived on time. Professional and pleasant. Good experience.
Description of Work
Replaced a garbage disposal
Category
plumbing
Service Provider Response
Hi (member name removed), We're glad you had a positive experience with your garbage disposal service. Give us a call if you need help in the future! -Plumbing KnightsVerne W.
04/08/2013
Phone
Address
P.O. BOX 5864 2066 A Juniper Lake Road
Pinehurst, NC 28374
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