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Ideal Landscaping & Irrigation Inc

Founded 1999 • With Angi since December 2011

4.8

(18) Verified Reviews

Business Details

Phone Number

Address

PO Box 568

Oak Ridge, NC 27310

Description

Full service landscape/irrigation/hardscape company. Work hand in hand with Earth Graphix and Natures Select. Proud contributor to "Green Care for Troops" non-profit organization. Accept all credit cards and financing is available. Additional email: admin@ideallandscapingnc.com.

Verified Reviews

A few reviews for this pro...
Danielle A.
5.0
02/08/2023
Ideal Landscaping did an incredible job on our landscaping project! They started on time, and finished ahead of schedule even with extremely cold weather. We revamped our entire front yard, and they did a terrific job removing the old plants and stone, and planting all new plants, and coordinating new mulch throughout. They built two beautiful walls and helped us design lighting for the walls and front of the house. We made small tweaks at the end, and they were extremely accommodating and happy to help with the changes. We highly recommend Ideal Landscaping and hope to use them again!
Description of Work
New plants, new walls built, new lighting
Category
landscaping
Dolly M.
5.0
07/15/2022
I have absolutely no complaints. Extremely pleased and the Customer service is impeccable!
Description of Work
Install irrigation system
Category
irrigation systems
David B.
5.0
07/15/2022
This has been the easiest and stress free experience I’ve ever had with a landscaping company. They are PROS. So happy with my decision.
Description of Work
Landscaping
Category
landscaping, lawn service, irrigation systems, lawn treatment, leaf removal, tree service
Melissa W.
5.0
12/11/2021
We had a very large backyard project that was designed by a local landscape architect. Ideal Landscaping was one of the companies we chose to have bid the job - they weren’t the cheapest bid, but they were the most professional from the way they (Aaron) presented the contract, followed up with any questions answered, and actively tried to get the job, all of which I very much appreciated due to my own busy life schedule. Once we awarded the project to Ideal, we had excellent customer service with all the different crews, the project manager (Daniel), the owner (Chris), and other key employees in the irrigation and softscape departments. Daniel was always available to answer questions via text or phone, was super easy to work with, and was ready with solution options to any problem that arose. Supply chain problems with hardscape materials and COVId related issues with some of their subcontractors was the only negative I could even say about this 3.5 month project, but none of that was the fault of Ideal Landscaping. I would recommend this company to anyone with any sized project - they are a rare gem of a company in the world of construction.
Description of Work
Complete backyard installation
Category
landscaping, irrigation systems, drain pipe, hardscaping, outdoor lighting

Service Provider Response

We are so thankful you allowed us to build your beautiful outdoor space! Enjoy!
Ryan M.
5.0
07/23/2020
Matt, Devon, Donnie, Esli, and Gabino demonstrated their great talent and artistry as they transformed what was our dog’s backyard bathroom into an entertaining space our family and friends will enjoy for many years to come. I highly recommend the team at Ideal Landscaping & Irrigation!
Description of Work
Create backyard entertaining space
Category
landscaping, irrigation systems, drain pipe, hardscaping, outdoor lighting
Wynn P.
5.0
06/04/2018
All work was completed as described
Description of Work
Sprinkler system head replaced and Control bax replaced
Category
irrigation systems
John W.
5.0
03/28/2018
“The worst part of our home is now the BEST!” These guys truly are amazing. We did a back-yard project, transforming our extremely sloped back yard into our oasis. We have multiple retaining walls, odd shaped patio designs using pavers, multiple boulders, stepping stones, sod, and landscaping. Ideal was ready for this challenge. From inception to completion, Aaron, Chris, Devon and their team handled every curve ball we threw at them professionally and timely. The project started off in December. We had some serious cold weather and experienced a couple of snow delays. Mother nature didn’t agree with our timeline. However, to try and keep us as close to schedule as possible, I came home numerous days to find the guys huddling around our firepit, warming up, before going back to digging in almost frozen ground. They were very committed. Since this project kicked off just before the holidays, they delivered Poinsettias to our neighbors, as a “Pardon the mess in the cul-de-sac” gift. A few days before Christmas they came out with a truck and removed all the supplies and equipment, and cleaned the street so it wouldn’t be a nuisance. I threw a number of change-requests at them, some easy, some not so easy, but they were able to handle it in stride, adjust the plan/estimate, and have additional product onsite the following day. Speaking of product, Aaron was able to guide us in the right direction when selecting the right product for the job yet helping to keep us in budget. All the hardscape and landscape products are high quality. Not everything was perfect. There ended up being a couple of low spots on our paver patio after the frozen ground had thawed and settled. Devon and his guys were out to pull it up and repair it the day after I reported it. One of the retaining walls didn’t square up properly after it was complete. I didn’t even notice it. I just found them tearing down a completed wall one afternoon and rebuilding it. On their own time at their own cost. They were very responsive and dedicated to making our project match our vision. In the end we have a place for entertaining and relaxing, better than we could have imagined. Aaron kept us within budget, except for where we chose to go over and beyond budget. Even then, he made concessions to make sure we were happy and got exactly what we wanted. We get so many compliments from neighbors and friends on the transformation. Ideal will be my choice for landscape/hardscape whenever needed in the future. Expectations far exceeded!
Description of Work
Landscaping and Hardscaping
Category
landscaping, irrigation systems, hardscaping
Kelly H.
5.0
03/22/2017
Ideal was very responsive to my needs and mainly my BUDGET!!! We were able to cut some things out, change some things, even delay some things, so we could eventually get everything we wanted!! I love entertaining with my new outdoor living area!! There were some things I was unsure of, but Chris and Aaron eased my mind. Thanks guys!!
Description of Work
Paver Patio, Retaining Wall, Fireplace, Outdoor Kitchen and Lighting
Category
irrigation systems
Laurie B.
5.0
03/21/2017
I had another quote for comparison. With Ideal Landscaping, I got a better transformer and 2 additional path lights for less money. Aaron and his team sent a video showing me how to adjust the timer if I desired, which was very helpful. The lighting makes the home feel welcoming and I will likely add a few more lights in the future as my transformer is powerful enough to do so. I love the look and the feeling as I pull in the drive way each night!
Description of Work
Landscape Lighting
Category
outdoor lighting
KENNETH J.
5.0
03/20/2017
I hired Ideal Landscaping to do irrigation and build an outdoor living space. They dd an incredible job and completed it within the time frame the set. They went above and beyond and were professional every step of the way. A wonderful company to deal with; always returned my calls promptly with any questions I had and even were accommodating when I changed my mind part way through the project. Very professional and exceptional work. i would highly recommend them for all your landscape needs. I can't wait until I n get landscape lighting, my next project.
Description of Work
Outdoor living space and Irrigation system
Category
landscaping, irrigation systems, hardscaping
Laura H.
5.0
03/17/2017
Aaron and his team just installed a project for one of my customers. I have worked with them on numerous projects. I received the following note from my customer in High Point: "Hi Lori. My yard looks amazing! Aaron is now going to do my monthly maintenance also, his attention to detail it refreshing. I will send you pictures as soon as they plant the left side Oakleaf Holly." I love it when I hear this from customers- thank you so much Ideal Landscaping for the great customer service and installation for my customer!
Description of Work
Ideal Landscaping and Irrigation installed a project for one of my customers.
Category
landscaping
Daniel F.
2.0
03/15/2017
Prior to signing the project commitment the service was excellent but as soon as we signed the engagement was much different - My wife and I had to be the project managers on top of the crew each day, without doing so, the project would not have turned out like plans / drawings. The project manager was on site 2 times in 3 weeks - Ideal damaged our driveway by dumping gravel on the driveway and removing with a Bobcat - My concrete was left dingy / muddy and not left the way Ideal found it - The minute the job was "complete" the owner was there to take our cash and run - A few weeks after the job was complete the tree in question lost a significant portion of leaves...I contacted the owner but no response - I recently contacted the owner again to ask to have the damaged tree replaced under their "one year warranty" but he declined and told us we could pay to have a new one installed
Description of Work
Installed paver patio and fire pit
Category
landscaping

Service Provider Response

Mr. & Mrs. Home Owner: we appreciate your feedback. Unfortunately, we must disagree. After you threatened your lawyer, we did agree to replace this plant, and then came to find this review. For those that will read this review and our response, we would like to offer our explanation, and offer our response to your inaccuracies in the review: 1. Review the picture provided by the home owner. The plant is obviously healthy, it has close to 2 feet of new growth on it since we installed it last July. The bottom back of the plant lost some branches or leaves, I cannot tell which through the photo, but it does not require a replacement. That is why we offered to a proposal to replace. You then threatened your attorney upon us for "royalties" from projects sold from the pictures of your project. We then offered to replace the plant against our business policy, and your response was "Chris, no thanks" 2. You did not need to be the project manager, prior to commencing this project, you sent us an email that stated "I want to make sure you and the team know my wife and I are OCD when it comes to attention to detail and quality workmanship. I am sure the work from your team is excellent but please make sure the team understands in advance we are very particular about fit / finish" We understood that, and on investments of this size we appreciate the home owners being actively involved in the project, we only want to build it once. There were several trips to multiple nurseries that I texted you pictures of plants for you to approve before we purchased, after we did our initial site layout we repainted the lines for your review after we laid our base due to a concern emailed from your wife. We encouraged you to be active in ensuring that you received the project you envisioned. In addition, our team was very appreciative for the lunch that you prepared for them, and the materials that you gave to them. 3. We spoke on the phone last year after you had requested 2 trees to be replaced, I let you know that they probably had some transplant shock and would grow out of it. I still believe this one still will. 4. As per our agreement, and as is standard in the service industry, we require a 50% deposit, and the remainder due upon home owner approved completion of the project. The project was completed, we met and I reviewed the operating instructions for your lighting and irrigation system, you thanked our entire team and I requested final payment. This is standard practice. 5.You did a large project, but you are overstating the value of the project we completed for you by 17% 6.Price - we worked with you DILIGENTLY to marry beauty with budget. Our initial quote to you was higher than the final price. We negotiated with you several times to make this project happen, and I must compliment you on your ability to negotiate - you are good.. 7. Quality - your project was a feature in a national magazine. If quality was poor, I am not sure you would have been approached to have pictures taken for a national trade industry magazine. The web address for the article is: (the center picture is the project with the C quality) http://www.turf-digital.com/tbd-dec2016#&pageSet=4 Thank you for allowing us to provide this response, for those that read this response, we appreciate it. Our communication with Mr. & Mrs. Home Owner has been professional, candid and clear. Unfortunately, he did not like the answer to his warranty request, then required us to remove the pictures of his project from our social media pages, threatened to have his attorney sue us, and promised to provide his negative review "all over social media" As an organization, we believe firmly in doing the right thing. It is unfortunate that there are times that both sides don't see things the same way and it can get ugly. We appreciate any opportunity we get to serve our customers, and look forward to having the opportunity to earn your business. Sincerely, Ideal Landscaping & Irrigation
Amanda G.
1.0
10/17/2016
It didn't, I researched the repairs, ordered the needed parts, repaired, and it works great, and saved our family over $750.
Description of Work
No work was done, his estimate was 3X more than another contractor for the same work, I bought the parts online through Amazon, spending only $94, and done the needed repairs myself( I was quoted $853 for the parts and labor)
Category
irrigation systems

Service Provider Response

First of all, We appreciate your response, It is unfortunate that we had a mis-understanding in the proposal that we had submitted. When we received your original call regarding a problem with your irrigation system, we did our best to diagnose the problem over the phone, and to prevent a service visit to your home. Based on my phone conversation, I diagnosed that the problem could be in 1 of 3 places with the electrical parts of your irrigation system. I provided you with a proposal for these repairs, each itemized and separated to indicate ---OR--- and not as a total. We hope that you will reconsider our F grading based on this mis-understanding of the provided proposal.
John K.
5.0
06/06/2016
unknown
Description of Work
Ideal landscaping completely re-worked and consolidated two seperate old irrigation systems for my house. I had two separate, inefficient systems which they combined into one system with one advanced control unit, all new valves and all new heads. The cost of the reworked combined system saved me a huge amount compared to what the cost of a completely new system would have been.
Category
landscaping, irrigation systems
Charles M.
5.0
10/19/2015
unknown
Description of Work
Installed irrigation system in front yard. Work was performed as promised and completed within the timeframe outlined. Office personnel and the individuals who performed the actual work were courteous and professional.
Category
irrigation systems
robert B.
5.0
06/24/2015
.
Description of Work
.
Category
irrigation systems
robert B.
5.0
07/30/2012
Everything went perfectly from the estimating process to the job completion. We were very happy with the work performed and would recommend them to anyone needing to add a irrigation system to their home. Aaron was very professional and easy to work with.Thanks
Description of Work
They added an irrigation system to our home.
Category
irrigation systems
Eric M.
5.0
05/27/2012
This company had the lowest estimate by far. I spoke to three past customers and they were all very satisfied with their jobs. The crew did a great job of getting all of the trenching done. They had a lot of very hard work in the backyard due to having to go under existing hardscapes as well as getting through all of the roots from my many trees. Aaron came over on Saturday morning to test everything and provided my wife and I with instruction on using the automated controller. Looks great and I would definitely recommend this company.
Description of Work
Installation of an in ground irrigation system for front and back yards,
Category
irrigation systems

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Check
    Warranties
    Yes

    Services Offered

    Commercial & Residential Landscape Installation & Maintenance, Landscape Design, Irrigation Installation & Maintenance & Yearly Maintenance Agreements, Mowing, Edging, Aeration, Pruning, Leaf & Snow Removal, Insecticide Applications, Fertilization & A Turf Management Program, Outdoor Lighting, Stone Patios & Walkways, Retaining Walls, Water Garden Features, Sod & Mulch.

    Services Not Offered

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    Frequently Asked Questions & Answers about Ideal Landscaping & Irrigation Inc

    How is Ideal Landscaping & Irrigation Inc overall rated?

    Ideal Landscaping & Irrigation Inc is currently rated 4.8 overall out of 5.

    What days are Ideal Landscaping & Irrigation Inc open?

    Ideal Landscaping & Irrigation Inc is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    What payment options does Ideal Landscaping & Irrigation Inc provide

    Ideal Landscaping & Irrigation Inc accepts the following forms of payment: Visa, MasterCard, American Express, Check

    Does Ideal Landscaping & Irrigation Inc offer free estimates?

    Yes, Ideal Landscaping & Irrigation Inc offers free project estimates.

    Does Ideal Landscaping & Irrigation Inc offer eco-friendly accreditations?

    Yes, Ideal Landscaping & Irrigation Inc offers eco-friendly accreditations.

    Are warranties offered by Ideal Landscaping & Irrigation Inc?

    Yes, Ideal Landscaping & Irrigation Inc offers warranties.

    What services does Ideal Landscaping & Irrigation Inc offer?

    Ideal Landscaping & Irrigation Inc offers the following services: Commercial & Residential Landscape Installation & Maintenance, Landscape Design, Irrigation Installation & Maintenance & Yearly Maintenance Agreements, Mowing, Edging, Aeration, Pruning, Leaf & Snow Removal, Insecticide Applications, Fertilization & A Turf Management Program, Outdoor Lighting, Stone Patios & Walkways, Retaining Walls, Water Garden Features, Sod & Mulch.