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Anderson Priority Service

Plumbing, Wells and Pumps, Water Heaters,

About us

Anderson Priority Service has been a trusted name in the Crystal Coast since 1972. We proudly serve Morehead City, Havelock, New Bern, Jacksonville and surrounding areas with superior plumbing and drain cleaning services with customer service excellency. Our plumbing experts have the training and on-the-job experience necessary to get the job done right. Our screened technicians will respect your home by providing you with maid-like clean-up after the work completion. Vehicles are well stocked, enabling most calls to be completed in one trip. We provide upfront pricing so you will always know the cost before repairs begin. We believe in the importance of accountability and follow a strict work ethic to bring the highest level of quality service to your order each and every time. It is important for us to earn and maintain your respect. We do this through a number of means such as being a part of networks that hold us accountable like Nexstar. We also take it one step further by asking you the customer to hold us accountable. After each and every service call you should expect to receive a phone call from one of our trained customer care coordinators to find out how happy you were with the service. LICENSE # 05183. HAVELOCK 252-447-2771 NEW BERN 252-634-2771 JACKSONVILLE 910-347-2770. MAILING ADDRESS: PO BOX 806 MOREHEAD CITY, NC 28557-0806. TECHNIICANS PROVIDE A WRITTEN UP FRONT PRICE BEFORE ANY WORK BEGINS. MILITARAY AND SENIOR DISCOUNTS.

Business highlights

52 years of trusted experience
Family Owned & Operated

Services we offer

HIGH-TECH WATER JETTING, VIDEO CAMERA INSPECTION, ELECTRONIC LEAK LOCATING, PIPE LOCATING, TANKLESS WATER HEATERS, WATER HEATER REPAIR & REPLACEMENT, FAUCET & TOILET REPAIR & REPLACEMENT, BACKFLOW PREVENTORS, GARBAGE DISPOSALS.

Services we don't offer

SEPTIC TANK PUMPING

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check

Reviews

4.641 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
2%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.9
value
4.3
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 41 reviews

Kathy M.
05/2024
5.0
plumbing
  + -1 more
Mike came over to our house even though we weren't on his schedule for the day. He asked questions to get a good idea of what was wrong and so very politely listened to my long explanations. He fixed the problem, rechecked his work and was very neat while doing the work. I am greatly pleased with him and his results.
Description of Work: Toilet fill valve and flapper replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$366

Danny L.
05/2024
5.0
wells
  + -1 more
These guys are awesome! They were prompt and worked me into a tight schedule as we had a bit of an emergency repair to make on our septic system. Unfortunately they don't handle pumping out septic tanks, so I had to schedule this before Anderson could get to the pump that needed to be replaced. But they got us scheduled and arrived on time with everything needed to fix the problem. The tech (Mike) was super friendly, knowledgeable, and hard-working. The quality was top notch. Anderson is absolutely the right choice!
Description of Work: Replaced sewage ejector pump and piping inside septic tank that connects the old septic system to city sewer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Rachelle J.
04/2024
5.0
plumbing
  + -1 more
Very responsive and thorough. Came the next day, explained everything in detail so I could understand what was being done.
Description of Work: Outside faucet pipe broken

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Shane P.
04/2024
5.0
plumbing
  + -1 more
Andrew and the team at Anderson Pluming were great. I had an issue identified by another inspector the previous day. I placed a call to them and the next morning they were able to come out, identified my problem and had it fixed in about 1.5 hours. The service I recieved was top notch. All my questions were answered and I was confident in my decision to proceed with his recommendation. Andrew and his coworker treated my home with respect and worked quickly. They have earned a client for as long as service like this continues, and I will be happy to reference them anytime to my fellow home owners. Thanks again from a completely satisfied customer
Description of Work: Repairs to a first floor half bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Judy M.
01/2024
5.0
plumbing
  + -1 more
Extremely helpful and willing to help resolve my issues.
Description of Work: Diagnostic for a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$69

Joseph D.
12/2023
5.0
water heater repair
  + -1 more
Mike, did a great job! Timely and professional. Worked with me on cost avoidance with money so tight! Great job,
Description of Work: Exchange tank replacement, flush, two water line replacements.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel A.
12/2023
5.0
water heater repair
  + -1 more
Mike from Anderson plumber was prompt and professional. He was friendly, funny, and made the pain of home improvement not so painful lol. Definitely a great guy. Unfortunately he wouldn't take my first born as payment. He did know about Dolly Partons Hard Candy Christmas which was a huge bonus. Great plumber and great company! Ben Finger the dispatcher was fantastic to work with. He was knowledgeable and super informative.
Description of Work: Replace a water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,193

Marlin H.
12/2023
5.0
plumbing
  + -1 more
Responded quick, did some trouble shooting and offered us several choices for the repairs. Phenomenal job! Highly recommend. Any other issues in the future, we will be calling Anderson Plumbing & Sewer.
Description of Work: Faucet replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Charles G.
12/2023
5.0
water heater repair
  + -1 more
Drew was extremely thorough and explained everything to us. He took the time and went above beyond.
Description of Work: My hot water heater went out and we needed to replace both units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,440

Jeffrey J.
12/2023
5.0
plumbing
  + -1 more
This was my first experience with Anderson Plumbing & Sewer. That we’re really good. I’ve had experience with other plumbers (although not here), and these guys are a cut above the rest. They communicated very efficiently and effectively so that I knew just when to expect them and what to expect during the visit. They identified the problem, provided options, and proceeded to repair my bathtub faucet. The job was expertly done. I am already planning to work with them on another project. It’s comforting to know that I have such a great plumbing company to rely on when I have future issues. I give them 5 stars and my highest recommendation.
Description of Work: Replaced hardware in master bath tub and shower. Old faucet was badly leaking.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,972.53

Ben E.
10/2023
5.0
plumbing
  + -1 more
Andrew and Devin were a professional duo, who were courteous, friendly, knowledgeable, and put me at ease very shortly after their timely arrival. They reassured me that they could, and would take care of my problem in a short amount of time. True to their word, they got the problem fixed, the water back on, and things back to normal in a very timely manner. Very professional, very personable, a pleasure to come into contact with young men who took their responsibilities, and the quality of their work and service seriously, which would not only reflect highly of themselves, but also on their employer, Anderson Plumbing & Sewer. Ver highly recommend!
Description of Work: Fix leaking bathroom shower faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Scott S.
07/2023
5.0
wells
  + -1 more
I can’t emphasize enough the professionalism, quality of service, and technical acumen Ben (appointment scheduler), Drew (certified plumber), and Devin (working on his journeymen) provided our family yesterday. Working on a tight timeline prior to moving they had all the major components on the truck. The one valve they didn’t have another employee delivered in about 15 minutes after notification. Drew and Devin worked in 90+ degree heat and skillfully installed a well pump, hose bib and taught me how to get corrosion off copper pipes. They did all this and it was affordable. This is the only company I will higher for my plumbing needs!
Description of Work: New well pump, check copper pipes and fittings, new hose bib.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian E.
03/2023
5.0
plumbing
  + -1 more
Technician Beau was promptly, courteous, efficient, thorough and explained what he was doing every step of the way. I could not be more satisfied with my service and will not hesitate to go to Anderson in the future for all my plumbing needs!
Description of Work: Leaky shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KL S.
11/2022
5.0
drain cleaning
  + -1 more
Pleased with responsiveness, courteousness of techs and quality of work. Very professional.
Description of Work: Diagnosed drain line issue from house to septic using video camera, then repaired.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$865

Matthew H.
08/2022
5.0
plumbing, water heater repair, wells
  + 1 more
I recently had a new home built and the handling of the water softener was my responsibility. I had contacted several of the water companies in town and just didn't have a good feeling about them. I really felt like they were trying to "sell me" rather than assist me. I decided to reach out to Anderson Plumbing based on the fact that I have used them in the past with excellent results. I was able to schedule an appointment for the following afternoon. Rusty, the owner, met me at the house and performed a water quality test. I had opted to do a well rather than tap in to city/county water. Based upon the quality test performed and the need for a sulfur filter (smell), Mr. Anderson was able to provide me an estimate for softener/filter needed. His estimate was less than the others. Rusty had parts ordered and installed within 3 days. The companies that "specialize" in water softeners told me it would be at least 2 weeks before they could get parts in and install. The day of installation, I was able to meet with Rusty and his technician Beau to discuss location of the softener and sulfur filter. After installation was performed, Rusty and Beau waited for me to return home from work so they could explain the system and answer any questions I had. I didn't get home until almost 7:00 pm. This level of professionalism and desire to take care of a customer far exceeded my expectations. I've never been provided this level of service, not even from the builder or subcontractors that had just finished building my house. The following afternoon, I received a follow up call from Rusty just to make sure I didn't have any additional questions or concerns. To say I am completely satisfied with their service is an understatement. My water at this house is the cleanest, softest water I've ever had. No sulfur smell either. My wife and I are beyond pleased with work performed, the product provided, and the customer service we received. It is hard to find this kind of service anymore.
Description of Work: Water Softener/Sulfur Filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
04/2022
5.0
plumbing, wells
  + 0 more
In today’s world customer service doesn’t exist and most companies use bad products and workmen ship to complete a job. That statement is true for almost all businesses in America lately but not Anderson Plumbing! Absolutely, phenomenal customer service, workmen ship, unbelievable quality. Ben, Drew, Kevin, Eric, and Russell we hands down some of the best technicians and customer support that I have had in over 25 years. I had to have two well pumps fixed on my property. I can tell you I will not call another plumbing company in Carteret county or adjacent because they are the best!
Description of Work: Two well pumps, drop pipe, shower fixtures, one tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Josh S.
10/2021
5.0
plumbing, water heater repair, wells
  + 1 more
Anderson plumbing professional are must for any future work on your home. They ensured timely advice on any issues and recommendations of your plumbing needs. Rusty went above and beyond to assist my install of a new well pump pressure tank, and well as informing myself and my wife (while was out of town for work) of concerns of other workers conducting unsafe tile work alongside his own workers. Highest recommendation of the area!
Description of Work: New build of master bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Rob W.
10/2021
5.0
plumbing
  + -1 more
Eric came out and assessed the situation the same day I called. He came back the following day to perform the repairs. They were very punctual, professional, and polite. We received calls from Ben in the office before anyone arrived. We will be using them again for any future plumbing needs.
Description of Work: We had a block in our sewer line

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

M. A. B.
09/2021
5.0
plumbing, wells
  + 0 more
was very pleased with the service I received from Anderson Plumbing Services. I worked with Ben on the phone/scheduling and Beau did the work on the job. Beau showed up promptly to give me an estimate and the work was scheduled very soon after I accepted the estimate. Both men were very professional and personable. Job turned out even better than what I had original thought would work thanks to Beau’s suggestions. Ben was on top of everything from the office. I highly recommend them! They won’t be the cheapest but they are very, very good.
Description of Work: I needed a hose hook up outside to connect to my well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Franklin R.
12/2020
5.0
plumbing
  + -1 more
Fast response, knowledgeable technician, very professional
Description of Work: Leak repair and cut off valve installed and outside faucets repaired

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kirsten B.
11/2020
5.0
plumbing, water heater repair
  + 0 more
We returned to our vacation home for the Thanksgiving holiday to find that our water heater was not working properly. Given it's age, we knew we were very likely going to need a new water heater...on a holiday weekend! I chose to call Anderson Plumbing soley based on the online reviews shared by other homeowners and I'm so glad I did!! When I called Monday morning the receptionist was very pleasant and explained that given the holiday week and their abbreviated staff it may be a day or two before she could work us into the schedule, but that she would do everything she could to send a technician as soon as possible. I was so appreciative that we were able to have a technician come out the next day! Eric arrived for our appointment on time, quickly assessed the situation, explained our options and the costs associated with each. Eric was clearly very knowledgable and answered all of our questions patiently. The installation was completed in only a few hours, the old water heater was removed, and the area cleaned up well. I will absolutely call Anderson for any of our plumbing needs in the future!
Description of Work: water heater replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

Dave B.
05/2020
5.0
plumbing
  + -1 more
The office called on the day of the service and the technician arrived in the allotted time. The technician acted very professional and seemed to take pride in his work. If you had questions about the job he would explain what he was doing. Thought it was a little pricey but you have to pay for quality.
Description of Work: Removed and installed new front and back water bibs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BRIAN D.
04/2020
5.0
plumbing, wells
  + 0 more
The office managed the date and time for the quote very professionally. They called 811 ahead of time so the yard was marked properly before the plumber arrived for the quote. The Plumber was professional and recommended a couple different solutions after seeing what the job would require. The parts needed were ordered and the connection to the county water system went as planned. Additionally the installation of a underground 20 GALLON PUMP TANK went without incident as well. When the plumbers left, the yard was in good repair. They disposed of the extra dirt and replaced the grass over the trench as good as possible.
Description of Work: Connected Home to County Water and configured current well to run the Sprinkler System

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Arthur H.
10/2018
5.0
plumbing, wells
  + 0 more
The plumbers came out quickly after we called to determine why we had no water after Florence. They found that the pump lost prime. They primed the pump with no problem, but found that the bladder tank was leaking. Due to the number of people without water they made sure everything worked well and would replace the tank after helping other customers with there lack of water. Two weeks later they replaced the bladder tank quickly and efficiently. Through the entire time from the priming of the pump to the replacement of the tank we were kept notified. When we were given a time to expect the plumbers they were there or notified of a delay. The experience with Anderson Plumbing and Sewers was professional, efficient and courteous. We would definitely recommend them.
Description of Work: Primed pump after hurricane Florence so we had water. Replace bladder tank due to air leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron S.
07/2017
5.0
plumbing
  + -1 more
They inspected the problem and came to a satisfactory conclusion. Cost to have problem was drastically less expensive then originally thought. Plumber that did the inspection was very knowledgeable and helpful on getting problem corrected.
Description of Work: They inspected plumbing problem with toliet drain.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Anderson Priority Service
Thank you for the feedback! Thank you for choosing our ocmpany.
    • 1(current)
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Contact information

1012 NC-24, Newport, NC 28570

https://callaps.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Wells and Pumps,
Water Heaters,
Drain Cleaning,
Sewer Cleaning

FAQ

Anderson Priority Service is currently rated 4.6 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Anderson Priority Service accepts the following forms of payment: Check
No, Anderson Priority Service does not offer free project estimates.
No, Anderson Priority Service does not offer eco-friendly accreditations.
No, Anderson Priority Service does not offer a senior discount.
No, Anderson Priority Service does not offer emergency services.
Yes, Anderson Priority Service offers warranties.
Anderson Priority Service offers the following services: HIGH-TECH WATER JETTING, VIDEO CAMERA INSPECTION, ELECTRONIC LEAK LOCATING, PIPE LOCATING, TANKLESS WATER HEATERS, WATER HEATER REPAIR & REPLACEMENT, FAUCET & TOILET REPAIR & REPLACEMENT, BACKFLOW PREVENTORS, GARBAGE DISPOSALS.
SEPTIC TANK PUMPING

Contact information

1012 NC-24, Newport, NC 28570

https://callaps.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM