Christian Plumbing

"You called our company on a Saturday and were greeted by our courteous dispatcher (not an answering service) who explained how we structure our service calls, which you agreed to. Upon our technician’s arrival he evaluated your specific situation and presented pricing to access the affected piping, clear it if possible and video scope the line. After you authorized these charges our technician used a cable machine to clear the line, unfortunately it became tangled in the septic tank. He deployed our sewer camera and discovered that the building sewer piping was compromised. You then discussed replacement options with our technician and decided to rent an excavator to replace the damaged piping. Our company and the one mentioned above are very different companies providing very different levels of service and expertise. All of our technicians and staff have been fully vetted, passing drug screening and background checks. We are a family owned business with three generations of the same original family working together every day. We have also been collecting data and learning how to run a sustainable business since 1974. As a responsible business owner, I must operate in a sustainable manner so we will remain here to serve our clients for years to come. We do understand in some cases some people may not want the best, most lasting solution and would prefer only the bare minimum to get by for a while. For this reason, we always provide a firm price before any work is performed. If this is not agreeable, we can part ways as friends. In your case you authorized the cost for and reaped the benefit of our after hours diagnostic and drain cleaning services but this balance remains unpaid. While our technician was still on site you called the other company and began to complain about the price, for this reason we attempted to part ways on equitable terms. I am glad we could help you identify the cause of your sewer problems, but regret you did not express concern over the pricing until after the services were rendered."

"I regret that you were not completely satisfied with our services, we strive for 100% customer satisfaction on every job. In the interest of fairness, our documentation shows there was eleven days between the two calls and almost three times the number of hours invested in serving your home as you have listed above. Your daughter initially called our company for service and did not inform us that another party was responsible for providing compensation. After the first service call was performed you called our office and it became clear that you were monetarily responsible for the charges not your daughter whom we had obtained authorization from. In light of this I reviewed the specifics of the service call then called you to discuss it. In an effort to improve your experience with our company I offered you a refund. Even though you were not satisfied with our pricing on the first service call you called us back for a second emergency Saturday call. We dispatched to your location within minutes of receiving your request and provided a solution to your problem that day. In both interactions with our company you requested service and received our prompt, courteous and professional offering. When you called we informed you of how our service calls are structured and you agreed to this. As promised, when we arrived at your home the situation was assessed and you were given a firm price to provide a solution. In both instances you chose to approve the price rather than decline it, we then provided the solution we both agreed upon."

"I'm sorry you felt the need to post a negative review of our company. I looked back in our records and found that we did not provide service to you in February, and not at all this year. We provided service to you twice in 2014, once in May and once in September (one year ago). We installed a new main water service control valve and made some water pipe repairs in your crawl space. Between these two calls we had almost five hours invested and the combined charges were less than 600.00."