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About us
Whether you need weekly, bi-weekly or one-time cleaning, it's time to discover the magic of MaidPro. Your home will be cleaned to your highest expectations by trained professionals at surprisingly affordable rates.
Business highlights
21 years of experience
Services we offer
Residential and commercial cleaning, baseboards, bathrooms, blinds & fans., floors & dusting, kitchens
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.346 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 17% | ||
| 17% | ||
| 4% | ||
| 2% |
Showing 1-25 of 46 reviews
Mary A.
Jan 2018
Office had a lot of turnover. I was sent many, many sub-par employees to clean my home who would argue things like, we don't clean the staircase. I did have a few very wonderful ladies, but more than that were the ones that cleaned twice, and I said, don't send me that person every again. Office staff could be more professional, on occasions, a lot more professional. And lots of turnover there too.
Mary A.
Sep 2017
inconsistent to say the least
Tracey H.
Apr 2017
.
Barbar F.
Jan 2017
Extremely professional, and quality work. Excellent rating.
Helen G.
Nov 2016
She is amazing!
BARBARA G.
Apr 2016
unknown
Response from Morrisville MaidPro
"I am sorry to see that you did not feel our services warranted an "A" rating with us- especially since you were one of our original clients and used our services for nearly 10 years. I checked our records and see that you had the same Pro for nearly 2 years. She will be disappointed to learn that you rated her a "B" for the quality of service. She is a long time employee and truly enjoyed cleaning your home and visiting with you each month. As far as our price increase, as with anything, the cost of providing our services has increased over 10 years so it has been necessary to occasionally implement a price increase for the health of the business. I was very disappointed to see you rated us a "C" in professionalism. It is a top priority to treat all of our clients with respect and professionalism- our core values are to be polite, dependable and to genuinely care about the level of service we provide to all of our clients. I personally followed up with you after you cancelled your service and would have gladly taken to heart feedback about anything we could have improved upon about the service you received. You were and will continue to be a very valued customer. We would welcome the opportunity to discuss specific areas where we can improve our cleaning and professionalism. We would also appreciate the opportunity to earn your business again. Thank you for your feedback and for your business! Jennifer Perruccio Owner, MaidPro of Morrisville"
Mary K.
Jan 2016
unknown
Response from Morrisville MaidPro
"Thank you so much for your review! I will share your kind words with our entire staff. Your review will inspire us to continue to strive to provide the best service possible. We truly appreciate your loyal business all of these years. If we can ever do anything to improve our service in your home please let us know. Sincerely, Jennifer Perruccio Owner"
Gargi M.
Dec 2015
unknown
Response from Morrisville MaidPro
"Hello, Could you please contact our office regarding your experience? We do not have any record of your name or address in our system so I don't believe we serviced your home. If we did clean your home and it is under a different name and address we would like to make things right for you. We can be reached at 919-462-0500 option 2 or [email protected]. Sincerely, Jennifer Perruccio Owner"
Dale B.
Oct 2015
The Pro arrived on time, was very polite and professional. We did an initial walk through and he confirmed all the notes and extra requests that the office sent him out with to make sure he had everything. The Pro worked very diligently and only stopped to ask or answer questions.
When he finished cleaning we completed a post-clean walk through before filling out their 49 point check list. During the walk through I pointed out that even though he had vacuumed the baseboards they were still dusty. He immediately took one of his clean rags and touched up all the baseboards in the entire town home.
I have to say that the corporate office at MaidPro that took my information and provided the initial estimated cleaning time was right on the spot. Four hours after he showed up, the house was clean to my satisfaction and he was walking out the door.
Good customer service, quick call back and email response times and over all a positive experience to work with.
When he finished cleaning we completed a post-clean walk through before filling out their 49 point check list. During the walk through I pointed out that even though he had vacuumed the baseboards they were still dusty. He immediately took one of his clean rags and touched up all the baseboards in the entire town home.
I have to say that the corporate office at MaidPro that took my information and provided the initial estimated cleaning time was right on the spot. Four hours after he showed up, the house was clean to my satisfaction and he was walking out the door.
Good customer service, quick call back and email response times and over all a positive experience to work with.
Response from Morrisville MaidPro
"Thank you very much for your review. I am glad that we were able to thrill you on your first cleaning. Our office staff is working on assigning your requested Pro to your schedule. If we can ever do anything to improve service in your home don't hesitate to let us know. We want you to be thrilled with the service we provide! Jennifer Perruccio Owner MaidPro of the Triangle"
Mary A.
Mar 2015
unknown
Response from Morrisville MaidPro
"Thank you so much for your review. We appreciate your business! We will continue to strive to provide a superior level of service in your home. If there is ever anything we can do to improve service don't hesitate to let us know via the feedback email or our follow up calls!"
Patricia K.
Feb 2015
unknown
Alyson S.
Jan 2015
They're very good. They're very well run so they're very good about your schedules, sending reminders and their staff has been really friendly. They are very on-task and they always seem very organized. They ask about things that are important like do you have a dog, is the dog going to be here when we clean, things like that. They always follow up after they clean. I think they're worth their price. I don't have a large base of comparison for that. They're going to be here on Monday.
Response from Morrisville MaidPro
"Thank you for your review. We love our clients' pets and want to make sure we are aware of any special circumstances when necessary. If there is ever anything we can do to improve service in your home please let us know! Jennifer Perruccio Owner"
Sally S.
Jan 2015
unknown
Response from Morrisville MaidPro
"Thanks for taking the time to submit your review. We appreciate your business very much. If there is ever anything we can do to make our service better please let us know! Jennifer Perruccio Owner"
Mary K.
Jan 2015
unknown
Response from Morrisville MaidPro
"Thank you very much for your review! If there is ever anything we can do to improve our service don't hesitate to let us know. Jennifer Perruccio Owner"
Dave S.
Jun 2014
After MaidPro leaves a room "clean" you can always go into that room immediately afterward and find dust. I do not mean fine dust such as that left over from a vacuum cleaner, but rather large areas which were not cleaned at all. Sometimes I struggle to understand maid services in general. Do they just get the extra large pieces? Is my home so untidy/dirty do they just give up on the small? Is a light dusting and rearranging all I would ever pay for? If you are expecting "Scandinavian" clean, military inspection clean, or some other standard of clean, I have yet to find a service that would meet such a criteria.
Response from Morrisville MaidPro
"We have no record of your name or address in our client database nor did we have any cleanings scheduled on Saturday, June 28th. I believe you posted this review under my business' name in error. If MaidPro of the Triangle did clean your home and you are listed under a different name and address and were cleaned on a different day than listed in your review please contact us via the feedback email you received from us or call our office at the number left during our follow up call (which we do after each cleaning). We will be happy to honor our 24 hour guarantee. The satisfaction of our clients is our top priority. Sincerely, Jennifer Perruccio, President MaidPro"
Karen D.
Apr 2014
Looking at all of the other reviews here, I must have just been unlucky with them. When I first contacted MaidPro, I was very impressed by the information they wanted from me to make sure that my home was cleaned properly. I was very mistaken. The first team member that they sent for a $165 dollar "deep clean" spent most of her time on a phone interview for another job. She neglected to do much of the work in the 4 hours she was here and there was, by no means, a deep clean done. I mentioned this to Customer Service and they assured me that they would send someone different next time and that if I wanted, they would send someone to re-clean.
The next time, they sent a different team member, who did a better job, comparatively speaking. Two weeks later, the team member who came did a spectacular job and I requested that they send her each time. That was at the end of January and I never saw her again. When I complained, again they told me that if I was unhappy, Maid Pro would be more than happy to come back and re-clean.
For the next 6 weeks after that, the cleaning generally went down hill. Dusting was neglected, my stairs weren't vacuumed, etc. I live alone in a 1650 sf townhome. How can you miss that when you're there four hours or more?
Their "re-clean" policy is commendable, but my thought is that they should do it right the first time! Why should I have to be inconvenienced to have someone come back to clean when they've already been there?
The last straw was when I received a letter announcing a 6% price increase. At that point, I found a smaller, family owned company who does twice the work at a more reasonable price.
As I said, it could have just been my luck, but I would never use MaidPro again.
The next time, they sent a different team member, who did a better job, comparatively speaking. Two weeks later, the team member who came did a spectacular job and I requested that they send her each time. That was at the end of January and I never saw her again. When I complained, again they told me that if I was unhappy, Maid Pro would be more than happy to come back and re-clean.
For the next 6 weeks after that, the cleaning generally went down hill. Dusting was neglected, my stairs weren't vacuumed, etc. I live alone in a 1650 sf townhome. How can you miss that when you're there four hours or more?
Their "re-clean" policy is commendable, but my thought is that they should do it right the first time! Why should I have to be inconvenienced to have someone come back to clean when they've already been there?
The last straw was when I received a letter announcing a 6% price increase. At that point, I found a smaller, family owned company who does twice the work at a more reasonable price.
As I said, it could have just been my luck, but I would never use MaidPro again.
Response from Morrisville MaidPro
"Thank you for your feedback. I am sorry that you were less than thrilled with the service we provided in your home. We strive to provide the best level of service in every client's home and although we would love to have everything go as smoothly as clock work for every single client there are times when we have issues to address. The promise we make to all our clients is that we will address any concerns until you are satisfied with the service. We do not allow our employees to use their cell phones in client's homes and the employee you referred to no longer works for MaidPro because she was unable to meet our high standards. I am sorry you had to experience her less than lack luster service. The service provider that did a super job quit in order to focus on her schooling and her family. I am sorry that you thought the quality of cleaning went down on your last two cleanings. We do follow up calls and send feedback emails after every cleaning because we care about providing consistent service each time and would have been happy to address any issues. I do not see any feedback after the last couple of cleanings you had. We want to hear from our clients so that we can address any issues. I am sorry to have lost your business and that the price increase was disagreeable to you. Good employees are difficult to find and keep. We found it necessary to change our pay structure so that we could attract and keep the best. It was necessary to make the modest price increase- in your case $9 per cleaning- to be able to cover those costs without going out of business. I don't like to lose clients, but certainly don't like to lose a client because of quality issues. If you would like to try us again we would welcome the opportunity to serve you. Jennifer Perruccio MaidPro of the Triangle"
Sally S.
Feb 2014
.
Response from Morrisville MaidPro
"Thank you so much for your review and your business. We appreciate your review and your business. If we can ever do anything to improve our service in your home don't hesitate to let us know. Jennifer Perruccio, Owner"
Mary K.
Jan 2014
Very good company.
Response from Morrisville MaidPro
"Thank you so much for your review and your business. If we can ever do anything to improve our service in your home don't hesitate to let us know. Jennifer Perruccio, Owner"
Alyson S.
Jan 2014
They do a thorough job; I am very satisfied.
Response from Morrisville MaidPro
"Thank you so much for your review and your business. If we can ever do anything to improve our service in your home don't hesitate to let us know. Jennifer Perruccio, Owner"
Barbar F.
Dec 2013
unknown
Response from Morrisville MaidPro
"Thank you so much for your review and your business. We appreciate your review and your business. If we can ever do anything to improve our service in your home don't hesitate to let us know. Jennifer Perruccio, Owner"
Andrea N.
Jun 2013
I am satisfied, and they do a good job. They are on time, and do what is expected. I would recommend them to others.
Response from Morrisville MaidPro
"Thank you so much for your review. Your positive feedback inspires us to keep working to provide a quality service!"
BERTRAM B.
Apr 2013
I am very pleased with their work and would recommend them to any one at any time.
Response from Morrisville MaidPro
"Thank you for your review, [member name removed]. We really appreciate your loyal business. Jennifer Perruccio, owner."
Mary K.
Apr 2013
I have tried other housekeeping agencies in this area, and MaidPro by far exceeds them in every way. I can absolutely count on excellent grade work, reliability, trustworthiness and thoroughness. The office is highly accessible, friendly and responsive to special requests. I emphatically endorse MaidPro with my very highest recommendation. As a member of Angie's List, I submit them for your super star status! I have found MaidPro to be uniquely effective in systematically acquiring feedback and keeping in touch with customers. Input is truly encouraged. Very service oriented.
Response from Morrisville MaidPro
"Thank you so much for your glowing review, (member name removed) . We work very hard to provide extraordinary service on all levels. We have a great office staff and cleaning staff and your kind words just motivate us to keep at it! Thank you for your business. It is much appreciated. Jennifer Perruccio, owner"
Sally S.
Apr 2013
They are great. Everyone there is lovely, friendly, and nice to work with. They are very pleasant.
Response from Morrisville MaidPro
"Thank you for your review, [member name removed]. We truly appreciate your business. Jennifer Perruccio, owner"
George T.
Apr 2013
It turned out great. I still use them.
Response from Morrisville MaidPro
"[member name removed], thank you for your review. If we can ever do anything to improve service in your home please let us know. Thank you for your business. It is much appreciated. Jennifer Perruccio, owner"
Licensing
State Contractor License Requirements
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FAQ
Morrisville MaidPro is currently rated 4.3 overall out of 5.
Morrisville MaidPro accepts the following forms of payment: CreditCard
Yes, Morrisville MaidPro offers free project estimates.
No, Morrisville MaidPro does not offer eco-friendly accreditations.
No, Morrisville MaidPro does not offer a senior discount.
No, Morrisville MaidPro does not offer emergency services.
No, Morrisville MaidPro does not offer warranties.