LENOVO

This is my communications with Lenovo: Dear Customer Service, We bought a new IBM Thinkpad on May 1, 2008, type 7650-84U, S/N Le-X3455 08/03. From the start we had problems connecting via DSL or wireless. We took it back to Bill's Computer Supplies in Lebanon, PA where we bought it and he said for some reason all the setting went back to the default. He said he reset everything for us and it connected on and off for a few weeks, each time we had to spend hours on the phone with Verizon. We complained to the computer store, but he wouldn't help us, nor would he take the computer back and we found out later he is not an authorized IBM dealer. A very nice lady at IBM gave us the names of 3 authorized service centers in Pennsylvania. We sent it to the one in Chambersburg, PA - very nice people, excellent service. My COMPLAINT is: It turned out to be defective software which meant we had to pay $70 for the hour the technician spent on it, plus the shipping to and from. I realize you state your warranty covers hardware, however, when one buys a new computer, one expects that everything will work correctly and that one can connect to the internet and send and receive email. This was definitely not the case with this new laptop. Our $499.99 plus 6% PA sales tax turned into $650.00 to get this computer working properly. I feel that the IBM Corporation should reimburse us for the additional money we had to spend to get this laptop working. It is not our fault that the software was defective and we have since learned that a number of these Thinkpads have defective software, which surprises us that IBM would allow such a computer to be on the market. Sincerely yours, Alicelouise Spayd 953 Frystown Road Fredericksburg, PA 17026 717-933-5511 Dear Alicelouise Spayd, Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products. The reimbursement request that you are making will have to be directed to the place the computer was purchased. As the system was purchased from a third party location that was not a certified reseller of Lenovo products, we cannot reimburse you for any malfunctions that you unfortunately experienced. We can only provide this type of assistance with customers who purchased through Lenovo directly either through our website or through one of our Sales Representatives. If you have any further questions or concerns, feel free to reply to this email, or to call us at 1-866-42-THINK (428-4465). We will be happy to assist you further at that time. Once again, thank you for contacting Lenovo. Sincerely, Lenovo Websales Website: www.lenovo.com/us "Alice Spayd"