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Insight Pest Solutions
Complete Home Inspection, Rodent Pest Control Service, Bug and Insect Pest Control Service,
About us
Insight is a pest control company focusing on residential and commercial pest services. We provide good-paying jobs to over a dozen Triangle locals. We find safe, effective, and simple solutions to any pest control need. The products we use are both odorless and colorless, manufactured by the best companies in the industry. We survive by treating our customers right. We stand behind our work by offering both a satisfaction and money back guarantee. Bottom line, Insight provides the best solution for protecting your home, health and environment in the industry.
Business highlights
15 years of experience
Services we offer
& Termite Control., Pest, Wildlife
Accepted Payment Methods
- CreditCard
Reviews
4.6100 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 16% | ||
| 3% | ||
| 2% | ||
| 2% |
Showing 1-25 of 100 reviews
Lakshmi K.
Aug 2017
unknown
Martin N.
Jul 2017
Technician was on time and was very pleasant. He went over the service agreement again with me and answered all my questions. He then treated the entire house, inside and out. He was very pleasant to work with and very professional. Insight should be glad to have him as a representative of their company.
Shannon L.
Jul 2017
Went well, the technician was on time and did a good job
Lori T.
May 2017
Pre caution pest control inside the house, as well as outside. My biggest problem was fire ants. My technician Brandon understood my concerns for the fire ants as well as making sure instead of just hitting the fire ants throughout my front yard and backyard, he also covered the entire backyard as well when I told him I was concerned because I noticed when my dogs would come in they were chewing at their paws because of the fire ants. He understood that my fur babies are just as important as my kids. He also was patient with me when I asked him again that in no way would this harm or effect my daughter's hedgehog as he is an exotic pet and if anything happened to him my daughter would be devistated. Brandon insured me that the products are in fact pet friendly as that's their goal is pet friendly products and that the spray they use outside dries in 5 minutes.
Response from Insight Pest Solutions
"Thank you for writing this awesome review! We truly appreciate the positive feedback. We are happy to hear that your service went well and that Brandon embodied our standard of excellence. Insight is honored to be entrusted with protecting your home, health and environment. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!"
Sarah W.
May 2017
Two technicians, Jesse and Daniel showed up 10 minutes early. They introduced themselves and thoroughly explained what they were going to do. Both technicians were very knowledgeable and answered all of my questions. They were very professional.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your initial service went. We truly appreciate it, and are happy to hear that you are pleased with the friendly, informative and professional service of our technicians. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to treat the inside of your home on a quarterly service or come out for a free re-treatment. Thank you for choosing Insight!"
WANDA G.
Jan 2017
It was kind of hard getting scheduled. There was some confusion and I had several attempts before they came. But when they came they did the job well.
Response from Insight Pest Solutions
"Hello [Member Name Removed], thank you for the valuable feedback. We apologize for any issues you had scheduling your appointment. We try to make that process as smooth as possible, but sometimes We're pleased to know that, overall, our technicians did a good job. However, we do apologize for the miscommunication in scheduling. We would love to know more in detail about this concern and how it can be corrected. Please contact us at 888.823.2847, hope to you hear from you soon."
Kim J.
Nov 2016
Technician was prompt and courteous. He was here about 20 minutes.
Response from Insight Pest Solutions
"We appreciate that you have taken the time to let us know how your service has gone, and that you have given us an A rating. We are glad that the technician performed to our standards and your expectations. If you ever see pests between services, or would like us to treat the interior of your home on a quarterly service, please give us a call. We can schedule you for a day and time that works best for you. Thank you for being a member of the Insight family, and Happy Holidays!"
Birju P.
Oct 2016
Excellent! Jordan was our technician for the visit and he did a great job. Spent time moving around the outside of the house and making sure he got all the problem areas. Just like all the other technicians that have come out for us he was very knowledgable and was able to tell us what the insects were and where they may be getting in from. The customer service staff are also very friendly and prompt in getting back to you. I have had to reschedule a number of times and they have been very accommodating!
Response from Insight Pest Solutions
"Thank you for your feedback! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you."
Patricia M.
Sep 2016
unknown
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Happy Holidays!"
Steve P.
Aug 2016
Insight advertises that within 14 days, pests will be gone. Sure enough, within two weeks, we were bug free. HOWEVER, their Auto-call visit reminder system needs to be stomped on and killed. For over a year, I dealt with "no shows" and quarterly treatments scheduled for 9 days apart. Take it from me, when you get a confirmation call from Insight, call to confirm your confirmation...or the auto-calls will be a bigger pest than the bugs in your house.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone. We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. We apologize for the inconvenience the scheduling system has caused. We've forwarded these concerns to the management team. Thank you again for the feedback and hopefully we can have the opportunity to service your home again. Happy Holidays!"
Jonathan G.
Jul 2016
unknown
Response from Insight Pest Solutions
"We really appreciate the A rating!. Glad to see we provided excellent service for your home. If you notice any unusual pest activity in the future, do not hesitate to give us a call here at Insight at 888.234.2847. Have a wonderful day!"
Wendy K.
Jul 2016
it went well. they were punctual and treated outside and inside for pest prevention/control.
Response from Insight Pest Solutions
"Wow! Thank you so much for writing this awesome review! It is always a great day when we get feedback from our customers. We are very honored to be able to protect your home, health, and environment. We are excited to have you as our customer! Thank you again for your service and your feedback."
Dennis Y.
Jul 2016
They did a good job.
Response from Insight Pest Solutions
"Hello [Member Name Removed], thank you so much for taking the time to tell us how your service went. We are so happy to hear that your service was to your satisfaction. We strive to provide our customers with the highest level of service possible, so please do not hesitate to ask if there is anything else we can do for you. Thank you again for your feedback, we hope you have a wonderful day."
Lindsay A.
Jul 2016
The service tech was great. He showed up during the time frame promised, was professional and polite. He explained the service and the treatment and gave me information if we wanted to follow up with Insight. In all it was a good experience until I received a bill in May. I've now called three separate occasions explaining that this service was purchased with Angie's List -- as it is listed on the bill. The payment was made at the time I purchased the service as it was a "Angie's List One Time Pest Control." They had no record of payment on file during my first call in May and asked that I search for proof of payment at email it to them. I did so and had confirmation from the customer service representative on the other end of the phone that he received the email. I have a copy of the email as proof. The customer service rep assured me that the balance would be cleared. Since that first call I have received three more bills. I called today, in July, only to be told [AGAIN] that they have no proof of payment and I needed to email my proof. I explained that I had already done that and would not be doing so again. I'm confused as to why I'm not being offered any solutions or managerial intervention. This payment was made with a credit card and at no point has a customer service representative tried to communicate with an accounting department to find proof of payment. I will not use Insight Pest Solutions again. I am displeased that the in-person service was so great and the billing/customer experience service has been horrible. I filed a BBB complaint this evening.
Response from Insight Pest Solutions
"[Member Name Removed], thank you for taking the time to inform us regarding your concerns. We sincerely apologize for the frustration. It seems there was some miscommunication regarding services with us. We are sadden that we didn't fully explain everything to you. You deserve better than that! We dropped the ball and we take full responsibility. We provided further training to ensure this never happens again. We corrected your account and you should no longer receive any further calls from us. Although we are sadden to have lost you as a customer, we are happy to hear that you were happy with the service you received from your technician. If in the future you decided to give Insight another chance we would like to offer your next quarterly treatment in a program at no charge. We wish you the best."
David D.
May 2016
For pest control I use Insight Pest Solutions. There a new addition. I've been pleased with them so far. We've only really had one treatment but they did an adequate job of clearing spider webs and cob webs. They were very professional, courteous and yeah I've been pleased so far. They were here probably two to three weeks ago.
Response from Insight Pest Solutions
"Thanks [Member Name Removed] for the review! We are glad to hear that you had a great experience with our service! In addition to your scheduled quarterly services, in the event there is unusual pest activity, please feel free to contact at us for a re-treatment at no additional cost. We strive to provide the best services possible to our customers. Have a wonderful day!"
K A.
May 2016
I found their coupon on Angies List. In the details it says to contact them if you have a crawlspace and I wanted to ask some questions about the efficacy of the product they would use since I know I already have an infestation. When you call you get a phone bank of sales people that are there to schedule appointments but don't really know the products. So they escalated to a 2nd tier of sales people that know a little something but also couldn't answer my questions. So they offered to have a field tech call me back the same or next day. No call came so I gave them a full week to return the call. Nothing. So I call back and they took me on the same merry-go-round so then I finally asked for a Manager in hopes he could help me. He promised that I would be contacted by a field tech by the end of the next day. Again, another week passes with no return call. So yet again we re-live this glorious experience. Another time around I am promised again that a field tech would call.....still nothing. At this point, if not sooner, I would have thrown in the towel but the the Angies List deal is really great (saving hundreds of dollars) so I try to get management to help me. Apparently there are two offices in the area across the street from each other and a manager agrees to pass a message to the other office that should technically be responsible (or so he explained). So we went through the circus again. Finally they apologize profusely and admit they have no way to actually speak to the field techs or get them to respond to messages. WHAT!?! The sales people are as nice as they can be but it's absolutely absurd that no one can return a call in over 4 weeks and that the sales groups are apparently not able to speak with anyone, either Sr management or field techs, to get them to return a call. After all, I was following the instructions on the Angie's List coupon. They leave me with no choice but to conclude this place is really a gong show that is only looking to bilk your wallet and care little or nothing about customers (potential or otherwise) and I refuse to shell out over $600 for something they either cannot or will not answer. It's unbelievable how disconnected management is with their own field techs....I mean, REALLY!?! I feel sorry for their sales staff to have to bear the brunt of what appears to be an absence or neglect of management.
Response from Insight Pest Solutions
"Hey Mr. [Removed Member Name], Thank you so much for your feedback. I do hate that you did not have a great experience when attempting to reach someone on our customer care team to have your questions answered. I truly do apologize for this inconvenience; it really saddens me to see that we did not make the most of the time that you spent communicating with us. This is not the way that we wish to treat any of our valued customers. We are in the midst of a phone system update, and sometimes that can bring about rare glitches in our system. We have switched to a five minute-wait system, so if you cannot reach us within five minutes, you can leave us a voice mail. We will provide you with a call back within 24 hours or less. I am glad that you were eventually able to reach us. If you are interested, I would love to speak with you to resolve these issues. You can reach me by dialing 919-439-2159 and dialing extension 1069. Thank you again for your feedback!”"
Mia L.
May 2016
unknown
Response from Insight Pest Solutions
"Hello Ms. [Member Name Removed], thank you for letting us know about your visit. Yes, the one time services may drive those pests away temporarily but they have a higher chance of returning. Regular quarterly services are added protection from those returns. We'd love the opportunity to service your home and provide that protection. Please feel free to give us a call at 888.234.2847. Hope to hear from you soon!"
George W.
Apr 2016
.
Response from Insight Pest Solutions
"Thank you for the A rating! We really appreciate the feedback. We are sadden to see that you decided to discontinue services with us. If there were any particular concerns, we would love to hear about them in order to better service our you. Feel free to call us at 888.234.2847."
Omar H.
Mar 2016
unknown
Response from Insight Pest Solutions
"Mr. [Member Name Removed], we really appreciate the A rating. It is always pleasant to know how we are doing as a company. We would be more than happy to treat the interior of your home! In fact, we added a note on your account that indicates you would like interior and exterior services on each visit. We truly enjoy working with you and value you as a customer. If you ever need pest control service in between your Quarterly visits please don't hesitate to contact us at 888.234.2847 Have a wonderful day!"
Angela C.
Mar 2016
.
Response from Insight Pest Solutions
"Thank you for your feedback! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you."
Brendan C.
Dec 2015
unknown
Ellen B.
Dec 2015
We have been very satisfied with our service. They have completely eliminated an ongoing ant problem, other bugs are minimal. the quarterly service is done on schedule and is controlling all pests inside and out. Scott is always professional and courteous. He does a great job of treating and de-webbing all windows, porches, and decks. Would highly recommend Insight services.
George J.
Dec 2015
The technician was punctual, polite, and professional. He wore coverings on his shoes while working inside my home and did not disturb my home furnishings.
ROBERT H.
Oct 2015
It goes fine. We're really happy with them.
Wanda S.
Oct 2015
They sprayed in door and outside and mentioned they would come back if there were still insects after 10 days at no charge. Needless to say we still have spiders and other insects. When I called back to say their treatment did not work they want an additional $89.00 before they are willing to come back out. There were bugs the day of and after treatment. Do not waste your money on this company.
Licensing
State Contractor License Requirements
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FAQ
Insight Pest Solutions is currently rated 4.6 overall out of 5.
Insight Pest Solutions accepts the following forms of payment: CreditCard
No, Insight Pest Solutions does not offer free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.
No, Insight Pest Solutions does not offer warranties.