Founded 2010 • With Angi since December 2011
Service Provider ResponseThank you for writing this awesome review! We truly appreciate the positive feedback. We are happy to hear that your service went well and that Brandon embodied our standard of excellence. Insight is honored to be entrusted with protecting your home, health and environment. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!
Service Provider ResponseThank you for taking the time to let us know how your initial service went. We truly appreciate it, and are happy to hear that you are pleased with the friendly, informative and professional service of our technicians. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to treat the inside of your home on a quarterly service or come out for a free re-treatment. Thank you for choosing Insight!
Service Provider ResponseHello [Member Name Removed], thank you for the valuable feedback. We apologize for any issues you had scheduling your appointment. We try to make that process as smooth as possible, but sometimes We're pleased to know that, overall, our technicians did a good job. However, we do apologize for the miscommunication in scheduling. We would love to know more in detail about this concern and how it can be corrected. Please contact us at 888.823.2847, hope to you hear from you soon.
Service Provider ResponseWe appreciate that you have taken the time to let us know how your service has gone, and that you have given us an A rating. We are glad that the technician performed to our standards and your expectations. If you ever see pests between services, or would like us to treat the interior of your home on a quarterly service, please give us a call. We can schedule you for a day and time that works best for you. Thank you for being a member of the Insight family, and Happy Holidays!
Service Provider ResponseThank you for your feedback! We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.
Service Provider ResponseThank you for taking the time to let us know how your service has gone. We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. We apologize for the inconvenience the scheduling system has caused. We've forwarded these concerns to the management team. Thank you again for the feedback and hopefully we can have the opportunity to service your home again. Happy Holidays!
Service Provider ResponseWow! Thank you so much for writing this awesome review! It is always a great day when we get feedback from our customers. We are very honored to be able to protect your home, health, and environment. We are excited to have you as our customer! Thank you again for your service and your feedback.
Service Provider Response[Member Name Removed], thank you for taking the time to inform us regarding your concerns. We sincerely apologize for the frustration. It seems there was some miscommunication regarding services with us. We are sadden that we didn't fully explain everything to you. You deserve better than that! We dropped the ball and we take full responsibility. We provided further training to ensure this never happens again. We corrected your account and you should no longer receive any further calls from us. Although we are sadden to have lost you as a customer, we are happy to hear that you were happy with the service you received from your technician. If in the future you decided to give Insight another chance we would like to offer your next quarterly treatment in a program at no charge. We wish you the best.
Service Provider ResponseThanks [Member Name Removed] for the review! We are glad to hear that you had a great experience with our service! In addition to your scheduled quarterly services, in the event there is unusual pest activity, please feel free to contact at us for a re-treatment at no additional cost. We strive to provide the best services possible to our customers. Have a wonderful day!
Service Provider ResponseHey Mr. [Removed Member Name], Thank you so much for your feedback. I do hate that you did not have a great experience when attempting to reach someone on our customer care team to have your questions answered. I truly do apologize for this inconvenience; it really saddens me to see that we did not make the most of the time that you spent communicating with us. This is not the way that we wish to treat any of our valued customers. We are in the midst of a phone system update, and sometimes that can bring about rare glitches in our system. We have switched to a five minute-wait system, so if you cannot reach us within five minutes, you can leave us a voice mail. We will provide you with a call back within 24 hours or less. I am glad that you were eventually able to reach us. If you are interested, I would love to speak with you to resolve these issues. You can reach me by dialing 919-439-2159 and dialing extension 1069. Thank you again for your feedback!”
Service Provider ResponseHi Mr. [Member Name Removed]! We really appreciate the awesome review. We love to hear how fantastic our technicians are doing. Our management team has been notified of how well the technicians performed. Also, it sounds like the technicians that serviced your home were very knowledgeable, patient, and genuinely caring. The experience between the technician and customer is very pivotal. If you have any questions please feel free to contact us at 888.234.2847. We would love the opportunity to service your home again!
Service Provider Response[Removed member name], thank you for reaching out to us. We sincerely apologize for our representative’s conduct and can assure you that we too are frustrated that this has happened. We share in your disgust for false advertising, which is why it’s a hard hit to take hearing that one of our own has misrepresented the company. We have spoken to all the sales representatives to make sure we’re fully educating our customers on our services and the details of what we do and do not offer. Your distrust for our company, at this point, is understandable, but we’d ask that you please allow us another chance to demonstrate our passion for professional and thorough treatment of your pest control issues. It would be our pleasure to offer a one-time service for mosquitoes, free of charge. Although it is impossible to guarantee complete elimination of the mosquitos, we can help to significantly reduce the activity. If you’re interested, please call our office at (888)234-2847. We look forward to hearing from you.
Insight Pest Solutions is currently rated 4.6 overall out of 5.
Insight Pest Solutions is open:
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 3:00 PM
Insight Pest Solutions accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Insight Pest Solutions does not offer free project estimates.
Yes, Insight Pest Solutions offers eco-friendly accreditations.
No, Insight Pest Solutions does not offer warranties.
Insight Pest Solutions offers the following services: Pest, Wildlife, & Termite Control.
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