OnTrac Garage Doors

4.7(
501
)

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%
Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Write a review
Showing 76-100 of 501 reviews
Yvette J.
03/2020
5.0
Arrived later than originally planned but was very kind and professional once arrived. Was able to complete the service the same. I was surprised to know they would come so late at night.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judy A.
03/2020
4.5
Very professional
Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Joan S.
03/2020
3.0
Young man was very nice and cordial. The cost for lubricating the wheels and tract for 15 minutes of time was not worth it. I agreed to the $100 charge but then was added a $50 service call plus tax.
Rating CategoryRating out of 5
quality
4.0
value
2.0
responsiveness
5.0
Yes, I recommend this pro
$162
Shannon M.
02/2020
5.0
I appreciate the options available to meet my financial expectations.
Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Jim K.
02/2020
4.5
Knowledgeable, quick, efficient and friendly
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$283
Charles P.
02/2020
4.5
Prompt and was able to fix the problem on the spot. nice guy and very efficient
Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
5.0
Yes, I recommend this pro
$181
Alexis S.
01/2020
5.0
Smitty Horne was the repair person. Smitty was personable, knowledgeable, thorough and focused. I would highly recommend him!!!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nita W.
01/2020
5.0
Great job in a timely manner! Easy to work with and courteous.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Dave P.
01/2020
5.0
Prompt and quality workmanship
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$870
Tim S.
12/2019
5.0
Emailed Homeadvisor got a response from OnTrac within 5 mins. They were on the job within 30 mins.Done in 40 mins.
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
David W.
12/2019
5.0
Super fast service and friendly guys, highly recommend Bram and OnTrac!
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David J.
12/2019
5.0
Polite and professional with quick service and response.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marie G.
11/2019
5.0
Smitty did a great job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Eric J.
11/2019
5.0
Smitty arrived on time. He was friendly, respectful and informative. He answered all my questions and allowed me to make a decision based on my needs. The opener has been installed for two weeks and so far I am very happy with it. Thanks
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Willie D.
11/2019
3.5
Very nice man and did not take long to install and service. He was educating me while working.
Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.0
Yes, I recommend this pro
Timothy M.
11/2019
5.0
Good people
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jay R.
10/2019
5.0
He was on time and efficient.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mike R.
09/2019
1.0
They came quick and on time, but were not able to fix the garage door.
Rating CategoryRating out of 5
quality
1.0
value
0.5
responsiveness
1.0
Ron R.
09/2019
4.0
Smitty was awesome; great work and thorough. They overcharged me for the springs and made it sound like I was getting a great deal but I wanted it done and Smitty was great to work with.
Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
3.5
Yes, I recommend this pro
allen s.
08/2019
3.0
I think I was charged too much $450.00 just to put in 2 springs.
Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
3.0
Todd B.
08/2019
5.0
n
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$310
David F.
08/2019
5.0
I am very impressed with the level of responsiveness and customer service. This company contacted me minutes or even seconds after I click "get a quote". They were very professionals, the price was fair but what impressed me the most is that they went to my house and fix the problem in no time (same day, same afternoon). I highly recommend this company.
Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$335
Nancy C.
08/2019
4.5
On time and professional
Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0
Yes, I recommend this pro
$538

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM