OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 351-375 of 501 reviews

Mark M.
02/2017
5.0
Wow! Actually, spoke with them via texts and voice calls several times today. Very informative and detailed in materials used, time involved, cost, ect... They made an appointment for Sunday morning and I told them to put me on cancellation call list, and low and behold, they said we can be there in 30 minutes! Sean, the tech, arrived in less than 30 minutes(4:23) and job was completed and garage operating like brand new by 5:03!! I HIGHLY RECOMMEND ONTRAC TO ANYONE IN NEED OF A GARAGE REPAIR!! Thank you Maor and Sean!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sandra H.
02/2017
5.0
Very respectful and nice and humble young man he did a wonderful job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Megan K.
01/2017
5.0
OnTrac was able to come the same day. Aside from excellent customer service and quality work, they provided a military discount. A company that acknowledges the contribution of our military personnel will always be a notch above the rest in my book!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Charlie S.
01/2017
5.0
Company owner promised same day service. Technician arrived at appointed time, was directly experienced with my problem, equipment (garage door opener) and manufacturer. He carried extra openers and keypads on his truck - didn't have to wait. Tech cleaned up and removed old equipment. Timely, experienced, parts inventory and cleanliness - all impressive. I had a VERY satisfactory service experience with OnTrac.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$625

Charles E D.
01/2017
3.5
.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
3.5

Yes, I recommend this pro

Michael H.
01/2017
5.0
very easy and nice to deal with. on time and quick. tech was very polite

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

William C.
12/2016
5.0
This company did what they said they would do and did it when they said they would. They gave me a quality door and opener at an excellent price and disposed of the old door and opener at no extra cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,300

Rich G.
12/2016
5.0
Great guys easy to work with A+

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ralph G.
12/2016
5.0
Very professional and knowledgeable. Did a very good job!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Paul D.
11/2016
4.5
I have hired several that do this kind of work. This company worker was better than any i've hired. Excellent worker. .

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$112

burnell l.
11/2016
5.0
They came out within an hour of my calling and did a great job

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$35,000

Randon P.
10/2016
5.0
Courteous and Professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Doug M.
09/2016
5.0
Good customer service. Repairs were done as promised. Reasonable prices. Will use this company again when needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$283

Mary Ann M.
09/2016
4.0
this is an update from my previous review. it is nice to know that On Trac responds to their reviews. He did phone me and my door was fixed at no charge to me. I couldn't figure out how to update my previous review so i wrote another. i would recommend them to friends and neighbors.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$450

Dwight S.
09/2016
5.0
Very professional and no over charging. Price quote is what was paid.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kyle n.
09/2016
5.0
Had the springs replaced. Explained about the cost/pricing. I felt he was honest about the pricing and the guy knew what he was doing. Very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM