OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 301-325 of 501 reviews

Ronald M.
09/2017
5.0
Excellent prompt service would recommend this service to everyone interested.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$360

Grant H.
09/2017
5.0
Grant H

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Beth K.
08/2017
5.0
Conveniently came after 5 pm, and replaced parts with higher quality materials than original mfr install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Clarence G.
08/2017
5.0
My garage door spring had broken. In searching for a repair company ended up with HomeAdvisor which listed OnTrac as a reputable company. After entering my email address and phone number my phone rang within five minutes with a call from OnTrac. Service technician was there within an hour and repair was completed within 45 minutes. Can't believe how quick this repair was made.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$296

Sheila H.
08/2017
5.0
Professional: prompt, courteous, respectable, and clean. Came prepared with tools and explained what was taking place on the repair and gave a warranty on the work performed. I would re-hire this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,150

Stacy D.
08/2017
5.0
Professional, on time as promised same day and I called which was late in the day. I truly appreciated fitting me in, because this is for the safety of my home.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$138

Francis P.
08/2017
5.0
Excellent service, done in timely manner.very pleased.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$155

Rocci S.
08/2017
5.0
the serviceman, Daniel, was very professional and friendly. also took time to explain the problem and how normal it is to occur. would definitely use again and recommend to anyone needing garage door repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$325

Bob S.
08/2017
5.0
The rep that came out to repair my garage door was very conscientious and discovered a problem that wasn't addressed by previous homeowner. He addressed the problem at no extra charge. Very pleased with his job skills and attentiveness to detail.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$350

Bill E.
07/2017
5.0
Contacted me quickly. Two days to make door(over a weekend). Installed door promptly. Some kinks in opening door electronics. Dan came the next day and fixed the issue at no cost to me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

Cornell W.
07/2017
5.0
Repair guy was good.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Tamara T.
07/2017
5.0
I inquired online through Home Advisor and as soon as I completed my inquiry, my phone rang. OnTrac Garage Door Service was very prompt; the guy arrived when they said he would and he made the repair quickly and efficiently. I will definitely use them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Shaunna G.
07/2017
5.0
It was great working with these gentlemen. The worked had and got the job done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Douglas T.
07/2017
4.0
Got here fast, fair price, great work!

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

allison y.
07/2017
5.0
Fast service, clear communication, thorough work and pleasant work man. Cleaned area and got the repair done swiftly and well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Danny P.
07/2017
5.0
OnTrac came out within a day of my call, diagnosed my problem, and did the repair and installation, I am very satisfied with the workmanship, customer service, and price. Great product!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert E.
07/2017
5.0
work performed at an acceptable time and for a reasonable price. What can you expect of a tradesman?

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

CHRISTOPHER S.
07/2017
4.3
Service was good once we agreed upon a more suitable price for installation. Installation was quick for installing 2 springs. I would recommend

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Dorothy E.
07/2017
4.3
Work was great and he was very polite and answered my questions. Had to call back for an adjustment and he came back for the adjustment very quickly. Explained each step he was taking. I am in a wheel chair and he took pictures of each problem to include me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Sam S.
07/2017
5.0
quick response. Completed work in less than 2 hours. Daniel did a great job. He was very professional. I would recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$446

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM