OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 276-300 of 501 reviews

Mary C.
11/2017
5.0
Our garage door is now weatherproofed very nicely and OnTrac did a great job of matching the color of the weatherstripping. They serviced the door and were very willing to make an appointment to come back and check the chain when I thought it was loose. Jamelia, their co-ordinator, was very pleasant to work with and quick to respond.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Susan A.
11/2017
5.0
They were willing to negotiate price for the job. I had 2 new springs installed and the rollers changed. They would not compromise on the quality of the rollers but gave me a good price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$320

Carla L.
11/2017
5.0
Daniel and Ms. Gina were a great team. They arrived on time, they were very professional,and their repair process was like watching a surgery as they fixed my garage door springs. I would highly recommend this company based on my experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dodd M.
11/2017
5.0
Technician was knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul J.
11/2017
2.0
Over priced. Listed price is wrong

Rating CategoryRating out of 5
quality
3.0
value
1.5
responsiveness
3.0


joe e.
11/2017
5.0
Sean Parks responded to our call, was able to come the next day. He successfully repaired our door and opener. We are seniors and were delighted with the service we received. Joe Eller

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$229

peter D.
11/2017
5.0
Had an emergency visit. Appointment was scheduled quickly, confirmed shortly thereafter and the technician arrived on time. Work was well done and fast. I'll always use OnTrac from now on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lawrence B.
11/2017
5.0
Don't like to do this

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Holli W.
11/2017
5.0
quick response. good technician with knowlegde

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Mario P.
10/2017
4.0
Technician performed the job in a quick and efficient manner. I would highly recommend hiring this company if you're needing your garage door repaired.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Srini K.
10/2017
4.0
no comment

Rating CategoryRating out of 5
quality
4.0
value
2.0
responsiveness
4.0

Yes, I recommend this pro

William T.
10/2017
3.0
On Sept 27th I asked for the tech to find out the price of replacing the molding strips on the bottom of the doors and the price to replace the inside door switches. Today is October 4th ( 6 Business days ) and I have not heard for them. I would have expected a response in about one day The installation of the rollers was done professionally and quickly.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
2.0

Yes, I recommend this pro
$349

Mark Y.
09/2017
5.0
The company owner called me back the evening my spring broke and had a service tech set up to replace the spring the first thing the following morning. Very pleased with their quick response and service. Would highly recommend them to anyone needing any garage repair!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jim H.
09/2017
5.0
Great company. Fast and easy to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephanie A.
09/2017
4.5
Excellent work, good customer service, & came on time to the appointment... definitely can't complain.⭐️⭐️⭐️⭐️⭐️⭐️

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Leslie R.
09/2017
4.5
Called within 15 minutes of Home Advisor request. Came within an hour of the request on Labor Day. Replaced the garage door spring in less than an hour. Only complaint is that I asked for a price range on the phone with the understanding that the spring could vary some in price. The price range he gave me over the phone did not include the labor fee. It was frustrating to find out when the tech arrived that my bottom line was going to $100 more. That still put them in range with other estimates but definitely no cheaper.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$260

Kevin F.
09/2017
5.0
First my garage door spring broke late in the evening, around 9pm, and after going through Home Advisor and reading the reviews I selected this company. Within 15 minutes they were calling me to talk about the work. They had a guy out there at 8am the next day to fix the problem. The individual who came out had all the tools and parts he needed to fix the problem with him when he arrived. He did excellent work and explained everything. If you need work down on your garage I would definitely recommend this company. The only thing I would say, which is similar to the other reviews is that their estimates/ prices are definitely negotiable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jim C.
09/2017
5.0
Tech called about thirty minutes before arriving. Verified what the issue was , gave me an estimate, and started work immediately. Very friendly and completed the work in a short period of time! I would definitely call these guys with any future garage door issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

james c.
09/2017
5.0
On time, knowledgeable and very trust worthy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lynne M.
09/2017
5.0
Extremely professional & cost efficient. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM