OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 251-275 of 501 reviews

George M.
01/2018
3.5
They had to come out a 2nd time to make adjustments that weren't done on the first trip.

Rating CategoryRating out of 5
quality
3.0
value
2.5
responsiveness
4.0

Yes, I recommend this pro
$295

burnell l.
01/2018
5.0
Overall experience was positive!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

john O.
01/2018
5.0
quick response, efficient & professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$225

Linda W.
01/2018
5.0
Polite and helped me a lot!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rich B.
01/2018
5.0
Very friendly and professional

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Alllison M.
01/2018
5.0
Daniel was very nice and worked with us on helping find a coupon to help with the price. He was very professional and did very neat work. I would highly recommend Daniel

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

kim y.
01/2018
5.0
I requested quote on Sunday afternoon and within a few hours I received a phone call they could come to quote Monday morning. Daniel called Monday morning and arrived on time between 8-10 as scheduled. He replied spring cut down in about 30 minutes and very easy to work with. I appreciated to come and fixed so quickly and highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Diane A.
01/2018
5.0
The customer service was good, everything was explained properly, and the work was done within a week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$455

Gerald H.
01/2018
5.0
The technician was professional and courteous. He gave tips for any future problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rob M.
12/2017
5.0
I have a three car garage. The torsion spring broke on one the garage doors. The technician, Bryant, installed a new torsion spring. Since my house is 18 years old he asked if I wanted the torsion springs replaced on the other two door for just the cost of the springs - no labor cost. I agreed and he replaced the other two springs. He also made some adjustments to minimize the noise created by the doors going up and down. Job well done!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$608

Sisi J.
12/2017
5.0
I had an excellent experience with OnTrac. There was no diagnostic fee and the fee for my particular garage repair was very reasonable. They do excellent work and I would recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$340

Cooki P.
12/2017
5.0
Brain knew what he was doing and worked with me for a reasonable solution to my problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Brenda C.
12/2017
5.0
Super and fast!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott E.
12/2017
3.5
Work was efficient and well done, but I believe that the price quoted and charged was high for the amount of work needed.

Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
4.5

$325

kenneth L.
12/2017
5.0
Very efficient. Same day service. Did great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Steve S.
12/2017
3.5
Called ahead and showed up on time.

Rating CategoryRating out of 5
quality
4.5
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Jay S.
12/2017
4.0
Expensive to flip a switch and change garage door opener battery.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.0

Yes, I recommend this pro

Richard M.
12/2017
5.0
Got a call from company about a minute after requesting service. Same day service. Technician was fantastic. Very polite and answered all my questions. Did great work. Will definitely be my first call if I have another garage door issue

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sandra S.
12/2017
5.0
Not inexpensive but a fair price. Professionally handled and good communication.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$197

Nilous A.
11/2017
5.0
Very personable, efficient, and good quality.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

David T.
11/2017
5.0
Not cheap but fair price. Good communication. Quick and professional install. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM