OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 201-225 of 501 reviews

Jennifer R.
07/2018
5.0
Brom was a great technician. The company was fast and professional!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sigui A.
06/2018
4.0
Very professional, he did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Les F.
06/2018
5.0
Very knowledgeable about garage doors..had my going up and down in under hour..it was pretty much off kilter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bill M.
06/2018
5.0
The service man was knowledgeable and courteous.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$14,900

Ron H.
06/2018
5.0
Ryan was punctual, friendly, professional and knowledgeable. He explained my options and cost benefit of replacing a faulty gear in my eleven year old motor versus purchasing a new Lift Master. I opted for the new motor. Ryan installed it, briefed me on the features, prepared my invoice and was finished in less than two hours! Outstanding workmanship and service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lore S.
06/2018
5.0
original apt was set up but called to re-schedule and they were able to come out same day!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$267

Clive B.
06/2018
5.0
They were very thorough in explaining the issue and fixed it in no time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Brendan S.
06/2018
5.0
.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$500

ian b.
06/2018
5.0
Great Company! They provided same day service (on a Sunday). They were originally scheduled to be here between 5&6 but the owner called and got someone out to us within an hour of submitting the request. The man they sent out (Braum) quickly diagnosed what was wrong, quoted me a fair price, and fixed our garage door. Everyone I dealt with was very professional and courteous.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Mackie H.
06/2018
4.0
Very professional.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$150

wanda w.
06/2018
5.0
The technician was prompt. He fixed my garage immediately. He had all of the materials that he needed. I liked it that I called this morning and they were able to provide same day service. A bit pricey but well worth it because I needed to get into my garage. Also provided me with an emailed receipt that included warranty for the work done.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Sue J.
05/2018
5.0
Great experience with this company. Service professional was very nice, worked quickly and answered all our questions about our garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Peggy S.
05/2018
5.0
Arrived quixkly.. Worked quickly. Polite and well mannered.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$450

Victor L.
05/2018
4.5
.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.0

Yes, I recommend this pro

Robin R.
05/2018
5.0
Excellent customer service and the technician arrive on time gave us an estimate then came back to do the repairs. I most definitely will hire this company again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Vito A.
05/2018
5.0
From my first contact to the end of the job this was the best experience that I have encountered in hiring a professional. I am a DIY but decided that I did not want the challenge to mess with garage door springs. I contacted OnTrac and they came to my house within 2 hours. They would have done the job right away but my springs had to be special ordered so they got it the next day. Sean the installer was a pleasure to work with and gave me an explanation of the job that he was about to do. I highly recommend that you hire OnTrac and can trust that they will do a great job for you. Very satisfied with the work that was done to replace my garage door springs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Brian J.
05/2018
5.0
Quick response and excellent customer service. Very pleased with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$189

Robert L W.
05/2018
5.0
Service man was prompt, GOOD at what he was hired for. Cleaned up after the job was done and then asked if I was satisfied with the job. I was happy with the job and his work, I will reccomend this company to all that ask...........

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,200

Kristy H.
05/2018
5.0
Friendly staff and great customer service! Fixed our garage door in no time. Will definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

RITA O.
05/2018
5.0
Very professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Diane M.
05/2018
5.0
Very courteous and informative. Timely finish.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Wayne V.
04/2018
4.5
Rapid response and excellent service. Kept commitment to complete job and installation. Very pleased with service and Shawn did a great job in record time, in my opinion.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$757

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM