OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 176-200 of 501 reviews

Michael H.
09/2018
5.0
Very prompt and customer friendly. I thought the price was a little high but I did not compare rates. Very happy with the results.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Cindy H.
09/2018
5.0
Waited on me to get home. Very professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Peter P.
09/2018
4.0
Got the job done quickly, and polite. Just a little pricey. They said it could cost anywhere from here to there and of course it was there. Whenever a company gives you a price somewhere between two numbers, you can count on it being the highest number.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
4.0

Yes, I recommend this pro

Craig K.
09/2018
5.0
Harley did excellent work on fixing my garage door - honest and friendly service. Would recommend to anyone in need of garage door repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$250

Richard S.
09/2018
5.0
Came on a Sunday, was on time

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mike S.
08/2018
2.5
Cost for the service call was likely double what market rates are. $180 just to assess an issue seemed outrageous pricing. In the end it was a minor issue that required an easy to install part that cost $24. A $75-100 service call charge is more the norm for most home or appliance repairs.

Rating CategoryRating out of 5
quality
4.0
value
1.0
responsiveness
4.5

Yes, I recommend this pro

Donba D.
08/2018
5.0
Thank you for super fast service. Great to have the door working properly! Very helpful and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lisa B.
08/2018
5.0
OnTrac Garage Door are very professional and they provide excellent service. I would recommend them to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$160

Robert D.
08/2018
4.0
Was late for appointment

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0


Chip C.
08/2018
5.0
Very satisfied with OnTrac. Bram replaced the garage door springs and a few other parts. He was very capable and professional. Response time was super fast. I highly recommend Bram and OnTrac!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Gary S.
08/2018
5.0
Quick and easy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Heather A.
08/2018
5.0
Very professional, knowledgeable and great customer service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

sue m.
08/2018
5.0
Analyzed the problem then installed the new motor right away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Vicki S.
08/2018
5.0
Excellent communication regarding issues with door and following up on appointment time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bree A.
07/2018
5.0
They were great! Gave an estimate up front and came back the next business day to repair the garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cynthia D.
07/2018
4.0
Nice, figured out the problem rather quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$150

Jeff J.
07/2018
5.0
OnTrac was the first to call me, and they were able to set an appointment within a couple hours, the same day. They were prepared for the work upon arrival to perform the free estimate. We approved the estimate, and the repair was complete quickly after that.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

John S.
07/2018
5.0
OnTrac was able to immediately respond to my needs on my schedule and on time.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$750

TRENT K.
07/2018
4.5
Came out on time and fixed the problem on the spot.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$675

Joseph S.
07/2018
4.5
The repair person was courteous and explained what he was doing . Recommend him .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jerry G.
07/2018
4.5
Arrived on time and did the repair as required. Cost seemed a little high.

Rating CategoryRating out of 5
quality
4.5
value
2.5
responsiveness
4.5

Yes, I recommend this pro

Gayle M.
07/2018
5.0
I called about my garage door not opening and within hours they were there. There were multiple problems with the door that they fixed on the spot. You can't get better customer and professional service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

rob K.
07/2018
5.0
Technician arrived at my home in 25 minutes from the time I called home advisor. (2 pm) Technician arrived, completed the job, was paid and left by 4 pm. He was quiet and efficient.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro
$309

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM