OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 151-175 of 501 reviews

Damien H.
12/2018
5.0
Very professional. Technician explained process and repair, and reviewed his work with me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$439

Frank and Kay F.
12/2018
4.5
Repair job was completed quickly and well. Repairman was polite, arrived on time and would recommend for anyone.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$320

Ann D.
11/2018
5.0
Arrived promptly and quickly took care of my garage doors. Professional service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jan B.
11/2018
4.0
Good service and very courteous.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$269

Nancy P.
11/2018
5.0
It was excellent the young man couldnt have been a nicer person. They came out promptly.

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0

Yes, I recommend this pro

Jared W.
11/2018
5.0
Excellent company fairly priced and really quick professional service! Thanks to Bram and the company for providing a great service. Will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Barbara B.
11/2018
4.5
Courteous, prompt service.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Vallejo G.
11/2018
4.5
the technician that did my repairs was very knowledgeable and personable.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$257

John N.
11/2018
4.0
Very professional and good value.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Kevin B.
11/2018
5.0
Were available almost immediately late in the day and stayed into the evening to install my new garage door opener. Finished quickly, great to work with.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Beverly P.
11/2018
5.0
Ryan was very polite and professional. Quick too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

christl h.
11/2018
4.0
The service professional was late to my appointment and didn't call to give me a heads up. Overall, was a great company to work with.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
4.5

Yes, I recommend this pro

joseph s.
11/2018
4.5
Repairman was on time and did not waste any time fixing the door . Also set two new remotes to code quickly .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Russell N.
11/2018
5.0
OnTrac staff was very professional and extremely easy to work with. Their technician was prompt and arrived on time; did a fantastic job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeff E.
11/2018
5.0
Came out when they said they would, fixed it at a fair price. No nonsense.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$381

Charlotte W.
10/2018
5.0
OnTrac called me right away and had someone out the next day to do the repair. Their quote was more expensive than another one, but they price matched the other quote. The technician was on time, professional and very nice. I would definitely call them again if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Jay H.
10/2018
N/A
I'll fill it out when I get a chance
Rating CategoryRating out of 5

Barbara R.
10/2018
5.0
OnTrac Garage Door came on a Sunday. They were able to hone in on the problem when others could not. Bram is extremely professional, patient in explaining the causes and effects and I highly recommend them! Great service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mike S.
10/2018
4.0
very expensive over 100% markup on the springs

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro
$500

Jared S.
10/2018
3.5
Was happy with their responsiveness and timeliness in getting out to provide a free estimate and fix the issue. End result, everything was fixed and I was happy however, it was $150 dollars to have someone there for approximately 15 minutes to adjust the door and hook back up a support wire. At that cost, their hourly rate works out to be $600/hr.

Rating CategoryRating out of 5
quality
4.5
value
2.5
responsiveness
4.0

Yes, I recommend this pro
$150

Harry D.
10/2018
5.0
Bram came out to repair my garage door opener and fixed it rather quickly. Be diagnosed the problem, a few turns of a object in the opener and it was good as new. The only negative was the price. They were only at the house less than an hour and charged$150 to turn a object a couple times and tighten some bolts on the garage door. Other than that they were good. Will use again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Shelby W.
10/2018
5.0
I was in kind of an emergency & they got a tech there within 45 minutes. He was able to complete the repairs needed so I could get out of the garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Mellisa M.
10/2018
5.0
They were prompt courteous and did a good job

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM