OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 126-150 of 501 reviews

Curtis P.
04/2019
5.0
A company that care. Call them you will not regret it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Greg R.
04/2019
4.0
All good. A very minor comment that he missed our initial appointment, but rescheduled right away and then got it done. Very good experience. i thought this repair was going to be a pain, but it was a breeze. Definitely coming back when the next thing breaks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Austin G.
04/2019
5.0
Gave me good, honest feedback and actually saved me almost 2000. He could have said my current doors would not support the garage door openers, but instead came out and let me know they were fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$900

Coy M.
04/2019
5.0
Fast and helpful

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

dave z.
04/2019
5.0
The company s employee was very knowledgeable and courteous. He explained everything he was doing and why. He completed the job quickly but made sure I was pleased with the final results before he left. I would highly recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rena T.
03/2019
5.0
A very good experience. Technician was awesome. Thank you On Track.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dennis H.
03/2019
5.0
Very honest

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert O.
03/2019
5.0
The service person didn't have the garage door opener I wanted on his truck, so he called another service person and he came over with the garage door opener and installed it. I didn't have to wait until the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Steve G.
02/2019
5.0
Our garage door jammed in early afternoon and would not close. Concerned about the lack of home security overnight, I called Ontrac and they worked me into their same-day schedule. The owner (Art) arrived at about 6:30 pm and personally made needed repairs. OnTrac provided excellent communication and customer service prior to the service call, a thorough explanation of the problem and needed repairs, and tips for ongoing maintenance to avoid future problems. Their pricing was reasonable and the quality of their work was excellent. I will definitely utilize their services again, if needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Al S.
02/2019
5.0
Excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Vicki M.
02/2019
5.0
Great service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Christian C.
02/2019
5.0
The tech was super nice and was immediately able to diagnose the issue and correct it. I would definitely recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian P.
02/2019
5.0
Tech was running late and arrived well after his work day should have ended ... he wanted to make sure our garage door issue was resolved ASAP !

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Libby B.
02/2019
5.0
Very Professional and prompt. Would recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$422

Ronald W.
01/2019
5.0
They did a good job, very professional they were great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christine T.
01/2019
3.0
I neglected to ask for a price before the repair and was really surprised at how high it was.

Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
5.0

Yes, I recommend this pro
$500

Jeff C.
01/2019
4.5
Great job!

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
4.5

Yes, I recommend this pro

Lisa F.
12/2018
5.0
Willing to negotiate pricing. They did beat my other estimate. They were out on a Wednesday for an estimate. Door was installed on Friday. Great customer service. Would recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM