OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 101-125 of 501 reviews

Jim H.
07/2019
5.0
On time, excellent work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christopher R.
07/2019
4.5
great service

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro
$400

Sharren R.
07/2019
5.0
I like the fact they didn t try to sell me items I didn t need. Honesty is key, and I don t have a problem paying for great service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Gilda B.
07/2019
5.0
Bryan was excellent. He had the parts and tools 🧰 on his truck and was able to fix the door in a very timely manner. The search & work was completed within 8 hrs! Professional and knowledgeable. I will definitely use this company again. Thanks Team

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Matt A.
06/2019
5.0
After a quote (which was very fair) they arrived the next day. Work was done in a fast efficient manner. I really liked the technician. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$585

Patrick F.
06/2019
5.0
Very personable to work with even though I was always in the way trying to learn how the fix was accomplished. Learn by watching a pro is the best way to learn the why of a problem. Good to meet new craftsmen.Pat Fitz

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$245

David R.
06/2019
5.0
Fast call back and came out the same day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$285

John K.
06/2019
4.0
Lack of communication between office and customer, technician was late and did not receive a call until I called office they said they would contact the tech and let me know the status. No call back! I called office again and was told tech was on the way and he would call when he was 20 min out. tech called me and was there in 20 min.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
3.0

Yes, I recommend this pro
$390

Daniel G.
06/2019
5.0
Excellent service. Installer Braum very good to work with. Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Kevin G.
06/2019
5.0
Very professional , honest, responsive,

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Veronica S.
06/2019
5.0
This was the best experience. I was filling out the home advisor app and I hadn t even clicked submit yet and had already received a call saying a technician could come out same day for garage door opener installs. The technician was very friendly and professional. He arrived at his estimated time window, he worked diligently, and after completion explained everything to my husband, and picked up all boxes and papers. I would highly recommend! You get what you pay for and in this case it was well worth it

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

marvin J.
05/2019
5.0
ok

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Blake D.
05/2019
5.0
They were extremely friendly, knowledgable and did the work in a shorter time than estimated.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$300

Bruce M.
05/2019
5.0
They were great....did an awesome job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rhoda T.
05/2019
5.0
I was contacted within minutes of using the home advisor site. Even though it was the Sunday of a three day weekend, the serviceman, Bram was at my home within an hour. I was planning to just get a bid for the work I needed done on my garage door, but the price was better than I had expected so I had it done the same day. I am very pleased with the service I received!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$375

Sigmund H.
05/2019
5.0
We got same day service. The fellow was very nice and friendly. He was able to replace the spring within one and a half hours,

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$369

James L.
05/2019
4.5
Installer made sure that door was properly fitted in old garage door opening. Seals well, but required extra time and effort. Cost did not increase even though this project took more time than normally expected.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Catherine S.
05/2019
5.0
I called this morning regarding estimates to fix our garage door springs. A tech came to our home this evening. He was very outgoing, nice, helpful, explained all he was doing while he was repairing. Some may say their prices are a little high, but i think they are very reasonable and very well worth it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Bill D.
05/2019
5.0
Tuned up both of my doors 2 years ago and they still sound great going up and down. Also replaced a faulty opener the same day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

leslie d.
05/2019
5.0
Great to work with

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM