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Maid Brigade of Piedmont Triad

Founded 2012 • With Angi since December 2014

4.6

(37) Verified Reviews

Business Details

Phone Number

Address

495 Arbor Hill Rd Ste P

Kernersville, NC 27284

Description

For over 30 years our clients have trusted their homes to Maid Brigade. And so can you. We deliver high quality, green cleaning services. We respect your privacy, your property, and your time. Trust Maid Brigade for all your housecleaning needs. Why trust us? Our house cleaning professionals are

Verified Reviews

A few reviews for this pro...
Tammy W.
5.0
04/28/2017
We use/have used Maid Brigade for bi-weekly cleaning of our home since we purchased it back in the October, 2016 time frame. Overall, we are satisfied with their work and service. We have had a couple of scheduling snafus but those have been rectified. In general, they are thorough and do a good job cleaning. However, in my experience, the quality of their work depends on what team members they send on a particular day. Prior to our last bi-weekly cleaning I expressed some concern with the cleanliness of our hardwood floors after the team was finished. The manager(s) did a really great job of following-up on our satisfaction after they left on that particular visit. Additionally, the operations manager showed up at my home that day while the team was cleaning to ensure that the floors were attended to in an acceptable manner; I really appreciated the follow through. If they continue to provide the level of service (cleanliness) that they did on that particular visit, we will be extremely satisfied.
Description of Work
Bi-weekly cleaning of our home.
Category
house cleaning, floor cleaning

Service Provider Response

Thank you very much for your review and detailed comments! We always appreciate feedback as we aim to provide the thorough, consistent level of service expected each visit. Communication is key, so we are glad to hear that your concerns were addressed and resolved quickly and to your satisfaction. Thank you again and all the best! Matthew Titlebaum Client Care (336) 245-8257 Maid Brigade of Piedmont Triad
David P.
5.0
03/30/2017
The first clean was kind of a deep clean kind of thing. It cost more than the reoccurring one that we have now. The main that stand out is that we are not normally there when they come to clean. We leave the door open for them, so they are very trustworthy. Besides being trustworthy, the quality of their work is very good.
Description of Work
Deep cleaning.
Category
house cleaning

Service Provider Response

Thank you very much for your review and comments! We are always happy to receive feedback and appreciate your comments about trust and the quality of service. We take your trust and privacy very seriously and appreciate the opportunity to care for your home! Matthew Titlebaum Client Care (336) 245-8257 Maid Brigade of Piedmont Triad
David P.
5.0
03/30/2017
They were very reasonable priced. I am not sure that they are the cheapest, but they are a well established company. They clean with non-toxic cleaners and we have two young children so that was important. All that for a price that was very close to a competitor. It is very good quality.
Description of Work
Standard basic package.
Category
house cleaning
David P.
5.0
03/30/2017
They do it bi-weekly. I think we started with them last summer sometime.They do excellent work. Everything is neat and clean when I get home. They do everything they said they would do.
Description of Work
General, basic housecleaning. It's a basic service on the whole house, with no bells and whistles.
Category
house cleaning
Wesley J.
4.0
03/06/2017
Satisfactory as far as I can remember.
Description of Work
cleaned interior of house
Category
house cleaning
Timothy P.
4.0
12/14/2016
They were pretty prompt with their service, however I wouldn't say they're the most thorough.
Description of Work
They came to clean my apartment.
Category
house cleaning
Julie J.
3.0
10/06/2016
I sent a previous review stating I never used this service, but apparently it wanted a letter grade- so I'm just putting in all Cs.
Description of Work
housecleaning
Category
house cleaning
CINDIA L.
4.0
04/20/2016
They didn't come to my home. The prices were too high.
Description of Work
I might have gotten an estimate from them. They did an over-the-phone estimate.
Category
house cleaning

Service Provider Response

I'm sorry to hear that we weren't able to serve you but appreciate your consideration! I'm having trouble finding your information in our system, but if we did provide you with an estimate we can always further customize it to bring it within your preferred budget. Thank you again for your interest and we look forward to the opportunity to serve you in the future! Matthew Titlebaum Client Care (336) 245-8257
Greg D.
5.0
02/22/2016
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Description of Work
Final clean on remodeled homes. They did exactly what I needed. They were prompt and fast.
Category
house cleaning

Service Provider Response

Thank you for the review! Your feedback is very much appreciated. It was our pleasure serving you and we look forward to doing so again in the future. All the best, Matthew Titlebaum Client Care (336) 245-8257
Eloise H.
2.0
02/15/2016
They've normally been a wonderful company. I've had them clean my home several times, but this time they did a lackluster job. On top of that, they've charged me $32 more than what I'm used to. I complained about this previously, and was told that Tommy would be getting in touch with me. I've never heard from him.
Description of Work
They cleaned my home.
Category
house cleaning

Service Provider Response

Thank you for the review. I am sorry that our pricing was not made clear; it looks like nearly three months passed between your previous two visits, which is why the last cleaning was a higher rate. After the initial, deep cleaning we set up fixed rates for different frequencies. It looks like you were scheduling bi-weekly visits which were set at the bi-weekly rate and then let a few months pass between cleanings. Because of this the last cleaning was scheduled at the fixed monthly rate, which is higher than the bi-weekly since there is more time between cleanings, We don't have anyone working with us named Tommy, so I'm afraid you may have us confused with a different cleaning company. Since our last cleaning for you was back in November, I think you may have used another service and gotten us confused with them - which is completely understandable! We hate to see that you were expecting a call and never received one so we will be reaching out to get this resolved. Thank you again and please don't hesitate to give us a call at (336) 245-8257 if you ever need anything. All the best, Matthew Titlebaum Client Care
Jamie S.
5.0
02/12/2016
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Description of Work
.
Category
house cleaning

Service Provider Response

Thank you for the review, it is very much appreciated! We look forward to serving you again in the future. Please give us a call at (336) 245-8257 if you ever need anything and we'll get you squared away. Thanks again! Matthew Titlebaum Client Care
Christine C.
2.0
02/10/2016
It went well. They could have done better service and better work. The quality is poor.
Description of Work
We had them come clean in October.
Category
house cleaning

Service Provider Response

Thank you for taking the time to submit your feedback. I am sorry to see that things were done done to your satisfaction. It looks like the team was sent back to do a free touch-up cleaning after the initial move-out so I am sorry that your concerns were not completely remedied. Your 100% satisfaction is our goal. If you are still living in our service area we would love another opportunity to serve you right. Thank you, Matthew Titlebaum Client Care
Patricia R.
5.0
02/08/2016
unknown
Description of Work
They are prompt, efficient and thorough.
Category
house cleaning

Service Provider Response

Thank you for the review! We appreciate you taking the time to submit your feedback and look forward to continuing to serve you. All the best, Matthew Titlebaum Client Care
Gregory B.
5.0
02/08/2016
unknown
Category
house cleaning

Service Provider Response

Thank you for the review! We have appreciated your business and look forward to serving you again in the future. Take care, Matthew Titlebaum Client Care
NANCY K.
4.0
10/13/2015
They came through when they did a decent job but, $215, are you kidding me, to clean my house, I don't think so! I will not be calling them back. It was too expensive. One of the ladies spoke no English which made it a little difficult for me to communicate with her.
Description of Work
It was a Big Deal. They cleaned my house.
Category
house cleaning

Service Provider Response

Thank you for taking the time to leave a review and your feedback! It is very much appreciated. We look forward to serving you again in the future if you ever need anything. Thanks again! Matthew Titlebaum Client Care
Mark S.
5.0
09/10/2015
Maid Brigade has cleaned my house every two weeks since April 2015. I can honestly say that I have been thoroughly pleased with their work every time. I like that they came to my house before giving me a quote, and took notes about my preferences. They are always on time. I also like the little touches they do, such as making tissue "flowers" in my tissue boxes and the way they tuck in the pillowcases.
Description of Work
They clean my living area, kitchen, dining room, laundry room, 4 bedrooms, and 3.5 baths. This includes cleaning my wood floors on the main level of the house. They also change sheets.
Category
house cleaning, floor cleaning

Service Provider Response

Wow, thank you for the review! We appreciate the thought behind it. The ladies will love to see your comments. Give us a call at (336) 245-8257 if you ever need anything and thanks again! Sincerely, Matthew Titlebaum Client Care
Eloise H.
5.0
05/09/2015
They were very very good and I would recommend them to anyone. Stacey was very helpful and had great customer service.
Description of Work
Two girls came and did 3 hours of cleaning for me
Category
house cleaning

Service Provider Response

Thank you, (removed member name)! It was wonderful meeting with you. The ladies and I look forward to our ongoing relationship. Also, don't forget about our referral program! Both you and the friends you refer will get big savings off your cleanings so if you know of anyone in need of service be sure to send them our way! Thanks again for such a thoughtful review! Stacy Lopez Operations Manager
Justin H.
5.0
04/22/2015
I was using another provider that kept sending new people every week and so, there was no consistency-I had to re-explain everything every week. The other company was also not doing the kind of work that they should be. I therefore went on Angie's List, found what I was looking for and they have been awesome and do an awesome job.
Description of Work
I use them on a monthly basis for house cleaning.
Category
house cleaning

Service Provider Response

Hey, thank you, (removed member name)! I am very glad to see that things are going well with Emma and Maria. We appreciate you taking the time to write such a kind review, but also that you took the time to wait a couple of months to be sure that everything stayed at the excellent level of service that we strive for from the beginning. Consistency is very, very important to us so the fact that you took the time to write an educated review after a couple of months of service means a lot. Thanks again, and please don't hesitate to e-mail me at mattbaum@maidbrigade.com or call the office at (336) 245-8257 at any time with any questions or concerns. Matthew Titlebaum Client Care
William K.
5.0
04/22/2015
They did a good job. Everything was good. I would recommend them. I've used them a few times now. We're happy with it.
Description of Work
They did basic house cleaning for the whole house.
Category
house cleaning
Jon Y.
5.0
04/20/2015
Excellent! They were very good. They are very good workers and they use good products. They are very hard working and I was very satisfied with the work and they are coming back.
Description of Work
.
Category
house cleaning

Service Provider Response

Thanks, (removed member name), for such a great review! I will share this with the ladies when they are back in the office this afternoon. You know how to reach me if you ever need anything! Thanks again! Matthew Titlebaum Client Care
Mariela R.
5.0
10/08/2014
I initially called Maid Brigade after struggling with finding cleaning help that would really CLEAN, not do maintenance work, which is that my time allows me to do. I have to say that I am VERY particular (read- picky) with how my house is cleaned since I keep a very tidy, neat and clean home even with dogs inside full time. All that being said, I must tell you that they did a fantastic job!!! Attention to detail was paid in all the cleaning they did. The dusting was top notch, the bathrooms are gleaming and my floors are fantastic! That says a lot since I know cleaning floors with dog hair can be a challenge, I know... I vacuum every day! The price IS higher than what I was paying a couple of ladies to come to my house, but the cleaning is superior. This is a luxury for me given how much it costs, however I'm willing to give up other things in order to have quality of life. Brandon, the field manager, came to my house to a**** the cost because it did seem a bit pricy at first. He was very professional, thorough in his explanations and careful in his inspection of my home, looking for detailed items that I pointed out and taking notes. I will definitely recommend them to anyone that asks.As it turns out I had looked here for reviews and the same day got a coupon in the mail., It was a sign and I'm glad I listened!
Description of Work
High to low dusting, from fans to baseboards. Dusting of all decor and furniture, cleaning of bathrooms, vacuum and mop all floors and carpets, .
Category
house cleaning, floor cleaning

Service Provider Response

Ms. [removed member name], Thank you for taking the time to write such a kind and thoughful review. All of us really appreciate your generous comments. The cleaners were especially happy when they heard what you had said! As we go forward, all of us will work hard to ensure your continued trust and satisfaction. Thank you again, Marc Titlebaum-Owner
Ronald S.
5.0
09/26/2014
They do a good job. They are punctual. They bring their own cleaning supplies. Two housecleaners come out for me each time.
Description of Work
They came out last month and I have been using them for about a year.
Category
house cleaning

Service Provider Response

Mr. [removed member name], Thank you for taking the time to write this review. I really appreciate your thoughtful and kind comments. All of us appreciate the opportunity to provide service to your home for this past year. As we go forward, please be sure to let me know if there is anything we can assist you with in any way. Thank you again, Marc Titlebaum-Owner
Roger M.
5.0
01/29/2014
They show up when they say they will,and overall do a good job. I'm kinda of picky, so we point out things that may have been missed, they encourage feedback on each visit by suppling a survey card, and they correct on the next visit.
Description of Work
General house cleaning of our home every two weeks.
Category
house cleaning

Service Provider Response

[removed member name] Thank you for your kind comments. We really appreciate the opportunity to provide you service. Thanks again for using the customer comment card. The teams very much appreciate your feedback. Please let me know if there is anything at all I can do to assist you. Thanks again, Marc Titlebaum-Owner
Nancy B.
5.0
01/04/2014
Cleaned living room , dining room, 1/2 bath, 2 full baths, kitchen, and master bed room.good job...
Description of Work
.
Category
house cleaning

Service Provider Response

[member name removed], Thank you again for the opportunity to provide service to your home. I really appreciate it. As we continue to provide service going forward, please be sure to let me know if I can assist you in any way. Thanks again, Marc Titlebaum-Owner
Margaret A B.
1.0
11/01/2013
The ladies arrived but I was not able to easily communicate with them since they barely understood English. When I asked them what instructions they had been given they looked at each other and at me and starting to speak to each other in Spanish (which I don't speak or understand and think is incredibly rude) I asked that they contact their boss and he told me they had gone over the instructions that morning before starting out for the day. They did not agree and I asked them to leave. Workers that are sent to provide services to customers should be prepared by their supervisors and be able to talk about and perform the expectations of the customer. I will not use this company again.
Description of Work
I had spoken to Anna initially and clearly defined what I expected from the service. The day before they were due to clean Josh called and I confirmed that I was expecting them.
Category
house cleaning

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Discover, Check
    Warranties
    No

    Services Offered

    Housecleaning

    Services Not Offered

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    Frequently Asked Questions & Answers about Maid Brigade of Piedmont Triad

    How is Maid Brigade of Piedmont Triad overall rated?

    Maid Brigade of Piedmont Triad is currently rated 4.6 overall out of 5.

    What days are Maid Brigade of Piedmont Triad open?

    Maid Brigade of Piedmont Triad is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    What payment options does Maid Brigade of Piedmont Triad provide

    Maid Brigade of Piedmont Triad accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    Does Maid Brigade of Piedmont Triad offer free estimates?

    Yes, Maid Brigade of Piedmont Triad offers free project estimates.

    Does Maid Brigade of Piedmont Triad offer eco-friendly accreditations?

    Yes, Maid Brigade of Piedmont Triad offers eco-friendly accreditations.

    Are warranties offered by Maid Brigade of Piedmont Triad?

    No, Maid Brigade of Piedmont Triad does not offer warranties.

    What services does Maid Brigade of Piedmont Triad offer?

    Maid Brigade of Piedmont Triad offers the following services: Housecleaning