Bob was not the first company I called, but he was the only person that did both of the following: 1.) Answered the phone on a Saturday to schedule my appoint for the upcoming week, and 2.) was willing to come for a one-time treatment. We are trying to sell our home and did not want to sign up for an annual contract. The other companies I called (that actually answered their phone) would only service us if we agreed to an annual treatment contract upfront. Even if we weren't moving, I would not do business this way -- why would I sign a 1 year contract with a company that is not willing to demonstrate their work first? Bob is not like this. He explained that an ongoing treatment agreement is best, but that he was willing to come out for a one-time visit if that fit our needs. He even arranged for a 7:30am appointment so that I did not have to take time off of work. On the morning of the appointment, a worker named Judson arrived and immediately got to work. It only took him about 20 minutes to treat the entire interior and exterior but I felt like he did a thorough job. He explained to us what kind of roaches we had and that they did not have a and quot;nestand quot; that could be destroyed like ants. This means that we would still probably seem some roaches in certain areas outside, but that any that made it inside would die in short order. Since the treatment, we have had MUCH MUCH fewer roaches make it inside the house. The few that did get in either were found dead or they were obviously impaired and easy to kill. The company was responsive, easy to get along with, did well with our dog, and was well-priced. I only have one complaint. Judson asked me to sign an agreement that stated there was no warranty for their work since it was a one-time visit. (They only warranty their contractual visits). I didn't mind signing the agreement, but I should have been told at that time I made the appointment that there was no warranty and that this was required to complete the work. It should not be left up to a service tech to handle this. However, I do consider this a very minor issue. I am pleased with their work and would call them back if needed again.