About us
Business highlights
120 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.940 Reviews
Showing 1-25 of 40 reviews
Don B.
01/2020
auto repair
+ -1 moreExperience always been excellent. Been with then for 10 years now.
Description of Work: regular service and oil change
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Yes, I recommend this pro
majid R.
08/2017
auto repair
+ -1 moreI had to replace the compressor and on the inside they broke something so they replaced the whole compressor. They are very professional and reliable. Their responsiveness was excellent. When they tell you (they are) going to do it, they do it. I could have done it $300 to $400 cheaper with somebody else, but I don't believe in taking my car to unreliable people.
Description of Work: I changed the air conditioning on my car last week. My car is a Lexus. I used a dealer. The dealer is right in Durham.
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Yes, I recommend this pro
$2,300
marc G.
06/2017
auto repair
+ -1 moreI've had the car for 6 years and they keep it in running condition. I never take it any where else. The price is good. They are good to my car. As long as I schedule I can get a loaner car.
Description of Work: They do the typical manufacturer maintenance service.
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Yes, I recommend this pro
Sidney E.
06/2017
auto repair
+ -1 moreThey're at the top. They are great. I have used them since I had the car; my 2nd Lexus. They are perfect. They're not cheap, but they're the best and that's what counts.
Description of Work: It was general maintenance.
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Yes, I recommend this pro
$100
Beatrice M.
05/2017
auto repair
+ -1 moreIts' been about a month. It takes around 2 hours to do the work.
Description of Work: It was some warranty, some cost. They did a little check up.
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Yes, I recommend this pro
Vi P.
04/2017
car washes
+ -1 moreI get free car washes since I purchased my car with them. It took about an hour for the wash to be completed. The workers that I come in contact with are good. They give good service. I haven't had any complaints.
Description of Work: They washed my car.
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Yes, I recommend this pro
Vi P.
04/2017
car sales
+ -1 moreThe salesman, Richard Amadin, was exceptionally good! All the grades are going to be A's. The salesman had no pressure, was very patient and gave a lot of suggestions.
Description of Work: I purchased my car from them.
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Yes, I recommend this pro
Isaac R.
04/2017
auto repair
+ -1 moreThey oil is changed every 6 months.
Description of Work: It was ordinary maintenance, oil change.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Isaac R.
04/2017
auto repair
+ -1 moreExcellent, excellent customer service. It took one day to complete the work. It is an excellent car company. I have been using them for a long time.
Description of Work: It was just a regular checkup, oil change.
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Yes, I recommend this pro
$80
Maria A.
02/2017
auto repair, car tires, car inspections
+ 1 moreThe cost was pretty high, I think they charged me like $300 something. I mean they are very good, they actually gave me a loaned also. Every time I drop off my car, if I ask for a loaner, they give me a brand new car as a loaner. They’re very courteous. I love the dealership, that’s why I buy my car form them. I wasn’t too pleased with my sales guy, but the service department are pretty good. I had an issue with them once. Price is pretty high. I have to use them, I brought the service contract for my new car. I traded in my car, I brought my car from them for the past many years now. Then I traded in my car.
Description of Work: I usually go to my dealership. I use Johnson Lexus of Durham. They did the 60,000 mile service. Oil change, tire rotation, inspection, things like that.
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Yes, I recommend this pro
$300
Peleg M.
09/2015
auto detailing, auto repair, car inspections
+ 1 moreI had my 2013 Lexus IS-F transported by truck from California. The car needed an inspection. Very nice dealership and facility. They have multiple waiting rooms, water, soft drinks, coffee, TV etc. The car was ready in less than 30 minutes with the inspection paperwork and ready to be taken to the DMV. Right before I left, I discovered my passenger's shirt had some sort of insignia that seemed to adhere to one of the seats. I spoke with the service adviser and asked if the detailer can take care of this issue. 10 minutes later, the seat was clean and the stains were gone.
Description of Work: State Inspection Cleaned one of the seats in the car.
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Yes, I recommend this pro
$30
Linda R.
02/2015
auto repair, car sales
+ 0 moreI have used them for 10 years and the service is great. They treat you like royalty and I deal with the same service technician every time I go there. They have free WiFi, individual office suits, a lounge area with a TV and even a play area for kids so you can take care of whatever you need to while they work on your car. They also provide free refreshments and food. Every single staff member is absolutely delightful. They also offer loner cars and a shuttle service. I will definitely continue to use them.
Description of Work: I purchased my car from them and also take it in for service.
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Yes, I recommend this pro
Gerry G.
12/2014
auto repair
+ -1 moreAfter happily dealing with a Lexus dealer in Charlotte for years, I was hesitant to start over after we moved here. I was very pleasantly surprised to find that Johnson Lexus of Durham is a superior dealership to what we had! From our sales associate, Arthur, sales manager Tom, finance manager, John, all the way to delivery specialists, Steve, my experience was absolutely top shelf! When they couldn't find the exterior color and interior color for the model we wanted, they searched all over the east coast until they found exactly what we wanted. Most dealers try to talk you into buying from their inventory but Johnson Lexus is more interested my satisfying the customer. Even when we discussed pricing, they didn't try to inflate the price because the vehicle had to be transferred and after some discussion, we came to a price that made both sides happy. When I came to pick up the vehicle, the delivery specialist spent almost 2 hours going over all the special equipment that makes a Lexus worth the price and made sure I understood I could call with any questions about operations (which is important to us over-60 types). Start to finish, my experience with buying from Johnson Lexus of Durham was great. I have a new car home!
Description of Work: I bought a new Lexus
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Yes, I recommend this pro
$45,000
Samuel W.
06/2014
auto repair
+ -1 morePerfect. Used a loaner all day at 'no charge'. Ready at end of day and that fit my schedule. price as expected. It's a bit pricey but they keep the car in great shape. This is important as I keep it for 10+ years.
Description of Work: lube, oil change, tire rotation, car wash, 35K mile check up.
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Yes, I recommend this pro
$150
Mary S.
03/2014
auto repair
+ -1 moreI really like them. They are always very good and they always give me very good service for my car. I've been going there for about three years.
Description of Work: I use Johnson Lexus of Durham at Southpoint on a regular basis.
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Yes, I recommend this pro
$150
JORDAN B.
02/2014
car sales
+ -1 moreThey are amazing. Their customer service is out standing. The interaction of the staff when people are coming through the door. They are very welcoming. They come back quickly with an assessment of the problem. They will provide a loaner car if they need to keep my car. Their ability to solve a problem is outstanding. They remember me. They are willing to always help and they are always positive. They will check everything on the car and they always have a special. I will continue to use them.
Description of Work: Johnson Lexus of Durham at Southpoint is where I take my car for service. We have a package that came with the car.
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Yes, I recommend this pro
BRIAN G.
02/2014
auto repair
+ -1 moreWith an oil change they wash my car. They might also vacuum the car. The Lexus is my wife's car and we like to service it at a Lexus dealer.
Description of Work: I used Johnson Lexus of Durham at Southpoint for an oil change, inspection and state inspection.
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Yes, I recommend this pro
$70
Marjorie F.
09/2013
auto repair
+ -1 moreMy service experience at Johnson Lexus of Durham is always a pleasure. I have had my Lexus for almost 6 years, and it was time for my 50,000 mile check-up. Not only did they perform the service for a reasonable fee in a reasonable amount of time, but they automatically took care of two recall issues without my asking, and provided a complimentary car wash AND filled my car up with gas at no charge. The paperwork said the fill-up was part of a and quot;service campaign.and quot; Whatever it was, it was most appreciated!
Description of Work: 50,000 mile service, replaced key battery, performed recall remedy
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Yes, I recommend this pro
$112
Jo Anne F.
09/2013
auto repair
+ -1 moreAppointments available over my lunch hour, fabulous waiting area with free wifi, Starbuck's coffee and biscotti, conscientious about getting me in and out within an hour - free car wash included
Description of Work: oil change, filter change, replaced fluids, checked hoses, overall inspection for oil leaks, etc. due to mileage of car (205,000 miles)
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Yes, I recommend this pro
$60
Kamal S.
09/2013
auto repair
+ -1 moreCan't ask for more - good service and excellent waiting room with coffee and snacks.
Description of Work: 20000 Service
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Yes, I recommend this pro
$800
LuRuth A.
07/2013
car sales
+ -1 moreThey were all very pleasant. Everything was just as nice as could be. I haven't had any issues. It is just Christmas Day everyday. So far, I haven't had any service. They told me if I ever have to bring it in for anything, they will give me a Lexus to drive out. I misunderstood a couple of things, I don't know if the salesman was strained or has learned to exaggerate a little bit or not. I think they're very good at what they do there. The office is clean and they always have coffee and cookies and as a matter of fact next week, we're going to a buffet dinner because they are going to explain to all the new buyers of the past 3 months the different pluses that they have in their organization and since this is new to us, I don't know what else is involved.
Description of Work: I bought a car from Johnson Lexus of Durham at Southpoint.
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Yes, I recommend this pro
$43,000
brien P.
06/2013
auto repair
+ -1 moreWe had a maintenance plan with them when we bought the car. They're good at maintaining it and they're prompt. I've had no trouble.
Description of Work: We use our dealership, Johnson Lexus of Durham, for auto service.
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Yes, I recommend this pro
Sidney E.
04/2013
auto repair
+ -1 moreWill be returning for all my car needs
Description of Work: Great service Treated like a King Have service contract Pleased with their service
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Yes, I recommend this pro
Debbra B.
05/2011
auto detailing, auto repair, car inspections
+ 1 moreIn general, they are very friendly at the dealership, but highly expensive and rather slow. Overall, I don't find the quality of the service worth the cost, while I would be willing to pay the premium if the level of service was truly impeccable.
Description of Work: I'm writing this as an overall review of my Johnson Lexus of Durham experiences. Oil change: It's more expensive ($60) and a much bigger investment of time than Jiffy Lube, which is right down the street. I only go to the Lexus deal because I can redeem my Lexus credit card points for it. Auto detailing: The first time I got a detail (about $180-200) at Johnson Lexus, a couple of years ago, it was great. I was impressed. The next two times were progressively less impressive. I think they started using an automatic car wash with a lot less human attention. My car came back with a number of spots, and I don't think they use the buffing tool anymore to smooth the fine scratches in the paint. Also, the interior of my car still has dust and debris in some crevices that really should have been dealt with for that amount of money. Other repairs: I've had a couple of other repairs done, like belts changed and such. It was all highly expensive, but it was easy for me to go about my week with the loaner car the dealer provides. I think you can get quality repairs much more affordably if you can figure out alternative transportation. Auto inspection: This was my worst experience with the place. I had my windows tinted to a legal level several years ago. My car has passed inspection each year, including a year at Johnson Lexus of Durham. However, this past year, I again brought my car to be inspected at Johnson Lexus, and the mechanic failed the inspection saying that my tinting was too dark, and offering to have the tinting removed for me for over $200. I pointed out that they had passed my car the previous year at the same dealership with the same tinting. He would not acquiesce, and I had to pay the inspection fee to them anyway. I then drove my car two minutes down the road to Jiffy Lube and was settled up and on my way back to the office with a passed inspection 15 minutes later. A couple of other notes: I've had a couple of frustrating encounters with an inept cashier taking an exceedingly long time (over 20 minutes) to ring me up.
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Yes, I recommend this pro
$60
Jean O.
08/2009
auto repair
+ -1 moreIt's a very good experience. They are very timely with their appointments and I can usually get an appointment within 2 or 3 days. The biggest thing is if you want to get a loaner than they have to see if they have one available to you. They are very responsive and professional, as well.
Description of Work: We take our vehicle to Johnson Lexus Service Department for it's maintenance and repairs. We last had our vehicle in there for it's 150,000 mile service.
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Yes, I recommend this pro
- 1(current)
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Contact information
1013 SOUTHPOINT AUTOPARK BOULEVARD, Durham, NC 27713
http://www.johnsonlexusdurham.com/Licensing
Insured
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Service Categories
Auto Service,
Auto Sales,
Auto Inspections,
Auto Detailing,
Car Washes,
Mailbox Repair,
Auto Tires
FAQ
Johnson Lexus of Durham at Southpoint is currently rated 4.9 overall out of 5.
Johnson Lexus of Durham at Southpoint accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Johnson Lexus of Durham at Southpoint does not offer free project estimates.
No, Johnson Lexus of Durham at Southpoint does not offer eco-friendly accreditations.
No, Johnson Lexus of Durham at Southpoint does not offer a senior discount.
Yes, Johnson Lexus of Durham at Southpoint offers emergency services.
Yes, Johnson Lexus of Durham at Southpoint offers warranties.
Johnson Lexus of Durham at Southpoint offers the following services: NEW & USED AUTO SALES, PARTS & SERVICE.
Contact information
1013 SOUTHPOINT AUTOPARK BOULEVARD, Durham, NC 27713
http://www.johnsonlexusdurham.com/