BASSETT FURNITURE DIRECT

horrible..... since I "wet "the fabric with water and vinegar trying to get the urine off the fabric before I went into the hospital guardsman said the warranty was void. They did not even attempt to clean either the exterior fabric or cushion. I then called Bassett. Thinking that they would be horrified by this customer service. The customer service representative at Bassett was sympathetic but did absolutely nothing to get this issue resolved. Does anybody care anymore? Is doing the right thing important? Bass it didn't seem to care that they would be losing me as a customer. Time to buy a new couch ....not from Bassett and definitely not a guardsmen service plan. I hope this helps someone...please there are other companies that deserve your business much more than Bassett and Guardsman.

Hi please rape my wallet and then screw me over on customer service and delivery time.  So I ordered a custom white leather sectional from Bassett - I have other pieces from Bassett that were not custom and therefore I received immediately.  The quality is excellent but I AM REELING from my most recent experience here. When I ordered the sectional I paid by check in full up front and was told the order would be 6-8 weeks for delivery.  It has been ten weeks and I was just told it would be another two.  Not comfortable with this change in events I said I wanted to cancel my order.  They are apparently saying I cant cancel a custom order.  So what if it takes a year????  Am I still expected to keep waiting??  So I told April (who works as a sales person or something there)  that they should at least refund my shipping cost or do something to maintain this customer relationship.  She says 'Probably we won't do that, you will have to talk to Carla and we have great relationships with our customers' .  Oh really?  By doing this to them?  And btw Carla hasnt returned ANY of my phonecalls!!!  She said 'All custom orders take longer than 6-8 weeks'.  So I said 'Why did Kevin Bowman (my salesperson) tell me that it would be 6-8 weeks then?  Is he new here?'  Of course the answer is that I was MISLEAD KNOWINGLY by the sales staff and once they got my check for nearly $5k they completely stopped concerning themselves with my order.  So yes I feel USED AND ABUSED but lesson learned...sigh.....Please be exceptionally careful with any Bassett store and NEVER BUY CUSTOM FURNITURE!!!!!!  I hate you Bassett!!!  (P.S. I will be honest and update this review if it comes sooner by some miracle from heaven or if they refund my shipping cost.)