Zerorez of Charlotte

The smell stayed in for at least 3 to 4 days.

The first round was a disaster. Had one bedroom and a hallway done, and despite spending a considerable amount extra for 'pet extraction' treatment, the stains did not come out. The bigger issue was that despite claiming to have 'zero residue', there was white powdery residue on the carpet in the upstairs hallway, all over the banister, the steps, and even the floor of the landing below. Despite repeated attempts to explain to me what that residue was, I never got a reply. I contacted them via email and requested an explanation, and never received one. I told them I was out of town and would schedule for them to come back when I returned home, but I wanted a reply, via email, as to what the residue was. Never heard a peep other than repeated call to try to schedule a recleaning, and I had told them not to call me while I was out of town. Upon my return, I scheduled a return visit, and they did a slightly better job, although some of the stains remain. At least they did not leave white powdery stuff all over the place like the first time. They still could not explain to me how a company that claims 'zero residue' left so much of it.

excellent job and professional care

Quality was ok, except when I got back a rug that they took away to clean, there was a hole in it. The manager told me that I was told there was a hole in the rug when they took it to clean it. (the hole was under a bed). I lodged a complaint, it took two weeks to get a voice mail back, I called and left a message, and never heard back. Finally got the manager back several weeks later. I don't want a full refund, just some restitution. I was supposed to be contacted by a customer relations person. That was a month and a half ago. My area rugs were cleaned four months ago. Price charged is outrageous for service received. (I worked my way through college cleaning carpet - there is no reason to double charge for cleaning wool. You just use cool water and lower the pressure.)

I scheduled an appointment on July 5 for a cleaning on July 10 and was told I would receive a call 24 hours in advance to confirm my service time. When I had not received a call by 4 pm July 9, I called to inquire - only to learn they had no record of me or my service appointment. Andrew was mildly apologetic and unable to provide my service. Poor customer service!

Not so good. I love the product and the way they clean but their billing procedures and practices are way off base. Zerorez rescheduling us, giving us a "credit" then applying an additional cost to other room. I paid double than what was quoted on the phone. I do not like being treated that way and will NOT use them again. Just being honest.

Excellent....had it done a few months ago, and the carpets still look good. I thought I would have to replace one, but they did such a good job, I don't have to!

They did an excellent job, no problems. It was about $150. They were “A+” all the way down the line. It was just one person. It took about 2 hours. The worker was excellent.

Carpet cleaning was great. Pet stain cleaning abysmal. I paid extra for pet stain cleaning on rug and tech just said it won't clean. I asked about all of this up front. Scheduling person was great but I feel I was duped. $650+ and I have the same stains I could have cleaned myself with carpet cleaner.

Did not use based on review since management change.

The cost was a lot more than what they told us originally. We were told that it was going to be $79 every two rooms. It turned out to be $500 total instead of $300 we were expecting. We had to call them out the second time because they didn't do it right the first time. It would have been nice if they checked it over before they left. They should have been more upfront with their charges. Once we had it redone, it was good.

I received a call from Elizabeth (customer service) after 8 am that the tech was running late and would be here at 9;30 am. At 9:30 he called to say he was about 15 mins away. He showed up about 5 mins til 10. He said they had some internal problems and apologized and I showed him the rooms. He proceeded to bring in his equipment and started work around 10:05. I ran an errand and was back at 10:23...he had already completed all the rooms and was finishing the den... in about 20 mins. My last times that I used Zerorex it took over and hour for a tech to complete three rooms, let alone a fourth. I asked about the quick time and he responded that he had been doing this for quite some time and was very good at his job. I watched him work and felt he was simply working at a rapid pace, not necessarily thoroughl. That night I would find out I was right. While he worked I called Zerorez and expressed my concern over how quickly he had completed the work, and Elizabeth agreed that he should not have been done nearly that fast and said she would call him after we got off the phone and tell him to go over all the rooms again to make certain he got them completely. I said it didn't seem possible to get the tile jobs done now since I had to leave for work no later than 11.30. She asked me what I thought she should do for me, and I said there should be some discount for the lousy service and inconvenience since I had moved almost all the furniture in all the rooms for this job. She said she would knock the price from $228 to $188...basically a 20% discount. I said I was still not happy about all of it. I went back inside and he had completed the tile in my bathroom, and began working on the kitchen. At 11:10 he was finished and prepared to put up his equipment. I asked him about going over the work again (now wondering if she had even told him) and he agreed he would and proceeded to re suction the master bedroom...that was it! By this point I had to leave to go to work. When I came home in the evening I found places in the den where there were dirty streaks, and a ribbon that looked like it had been bleached. I t was obvious from the start this was nothing more than a rush job to compensate for starting so late, and I would be the victim. The 20% off was a trifle for them, and a token effort to apologize for the inconvenience. I called Elizabeth back a third time before he was finished and explained my concern and asked her if this was her bottom line price...she said yes. I have used this company twice a year for years when they have been in and out of Charlotte, BUT THE LAST THREE TIMES THEY HAVE ARRIVED AT THE LAST FEW MINUTES OF THEIR WINDOW! Never on time!!! This company used to be a great company since the product does a good job of cleaning, but the customer service and quality of work has suffered greatly!! I had left messages for Elizabeth ( customer service person) during the day and did not receive a returned call.

I contacted Zerorez after finding them on Angie's List, hopeful they would be able to get my carpet clean. I contacted them through their website and they were responsive (within two days, I got a call). I scheduled my appt out about 6 weeks and was able to get the time requested. I received an email confirmation and the day before the service, I got a reminder as well as a 4-hour block of time. The technician phoned me 30 minutes before he arrived and he was on time. He got right to work. My original quote was $123 but after reviewing both rooms, he called and had the price adjusted down as he didn't think one room was "oversized". He was quick as I have infant children. He also provided suggestions on how to keep the carpet clean going forward as well as caveats to level set the expectation on one room's results. I'd previously had my carpets cleaned with an "oxyclean" type company and wasn't thrilled about the long-term results. Although this process does involve some water, the carpets were MUCH cleaner and the one spot that I was concerned about (that kept coming back) is not back! The carpets dried fairly quickly and I did take the tech's advise and purchased an area rug!

I was impressed with the amount of communication and quick turnaround time for services. Originally we booked a 3 room special but after adding on a room, it seemed best to do the whole house. The cleaner was very friendly and our house looked great for it's open house

They did a good job. The pricing was good. They were on time. The professionalism was very good.

It went fine. They were professional. They went over the project before starting, we discussed costs and then they went about their work. I would use them again in the future.

They were wonderful and it was such a great experience, the gentleman was great and nice to work with. And I would use him again if I had the chance.

I am so happy and it looked so wonderful after they had got done. And I will continue to use this provider in the future and I am going to write it down.

They were professional and did a good job. Their price was excellent.

They're great. They did a very good job.

Very nice, professional service tech. He was in and out in a timely fashion, and the furniture looks great.

The guys were nice, flexible, and seemingly professional at first. This is a home we are moving in to and it had "black filtration stains" in master bed. At our request they test cleaned a small area and were unable to get the stains out completely so we are now buying new carpet which is not unexpected. But the other rooms they cleaned the carpet in now the carpet feels "crunchy". With the filtration stains the tech then showed us the fine black dirt in the duct work, so we asked for a quote. My wife was there, and I was out of town, she texted me a photo of his dirty hand and his quote to clean them. I called immediately to talk to him and told him I agreed that was the source of the problem but $1,600 was too steep of a price. Now we have a larger house with 4 returns, but his price was an insult to common sense. A little while later my wife texted me that he lowered his price to $1,200 while he was still there!!! The only word that comes to mind with ZeroRez now is slimy !! I have since gone to Angie's list found a Duct Cleaning Assn certified member Ductz, he came out looked at each of the 3 systems and said that only the main system needed to be cleaned but we would also do the intakes on the other 2 as well for good measure for less than a third. I didn't even negotiate I was so mad at Zerorez. We are getting the rest of the rooms carpet cleaned now but not with Zerorez!!!

We have had our carpet cleaned many times by other companies. When Zero cleaned it, that carpet was clean and it has stayed clean. When I first contacted them a couple years ago, their pricing seemed high, but this time their pricing was very fair. I can't say enough good things about it. Very efficient and very, very good.

We scheduled the work for a particular date, but then the company called at the last minute to change the appointment due to their scheduling error. We had already planned to have the house empty of children and animals to have the process go smoothly and no one to walk on the carpet until it dried. We explained all of this, but they were unapologetic. We ended up getting an appointment for the following afternoon. The service man was training a new person and spent more time talking to me than supervising. Overall, the carpets were much wetter than expected. They took longer to dry because of the late hour of the service. Also, the new guy left black smudges on the stairs from his gloves which had to be redone. The company also had to come back to redo one room, in which they missed some sections of the floor. Very disappointing in light of the fact we had used them a couple of years before under different management and the service was great.

CALLED TO HAVE WORK DONE. THEY WERE SCHEDULED TO ARRIVE AT A SPECIFIC TIME AND NEVER SHOWED. WE LEFT A COUPLE DIFFERENT MESSAGES. THEY NEVER CALLED BACK OR MADE ANY CONTACT.