Two Maids & A Mop

The first time they came to clean, things went well.  There were 2 ladies and they stayed around 2 hours.  The house was done well, but was far from perfect.  I've had lots of different maid services and none are perfect.  So I would say they were as good as any of the others we have had.  
The second time they came to clean, things went very different.  They sent only one person and she left after an hour and a half.  My husband was swamped with work that day and didn't have time to check her work before she left.  But we knew it couldn't have been as good.  There is no way one person can do in 90 minutes what it took two others 2 hours to complete.  90 minutes in my house (which is roughly 3000 sg ft) equates to 9 minutes per room.  I contacted the company to explain the situation. While they offered to come out to "look", they assured me that the house must be clean.  The person that was onsite was a trainer, "one of the best".  So they were sure she didn't miss anything.  And they wanted to come out to "look" during the day which was going to inconvenience me further.  I asked if they were willing to refund a portion of the money that was paid.  I even sent pictures once I got home of the clearly poor job that was done.  They refused.  So basically, I paid $144 for 90 minutes worth of work - that I only had to redo myself.

Great service and good job. Owner comes by after the services to inspect the job and requires more cleaning if needed.

Today I was unable to have my regular cleaning lady, ( who is wonderful) and was sent two new (to me) workers.  They were on time and very professional and kind.  They asked exactly what do I need to have done and as requested, paid particular attention to my mother's "apartment' area.  She was very pleased.  What was especially wonderful, one of the workers found my mother's diamond stud earring that has been missing over a week and that none of us were able to help her find. I have been using Two Maids and a Mop for over a year and the cleaning of our home averages a 9 out of 10.  I am so glad to have a dependable company with courteous, kind and professional staff.