The Blind Man Inc

"Good morning We are pleased to hear that you love your shutters, we are happy to have served you If you need anything in the future please let us know and yes arch shutters require a little more time but we are happy everything turned out Thank you, We greatly appreciate your business!"

"Thank you [member name removed] for taking the time to grade our company, Anything you need, just give us a call, thanks again."

"Thank you [member name removed], please don't hesitate to call if you need anything, thanks again"

"Thank you for your business, it was great working for you also, thanks again"

"Thank you Mr {member name removed}, we do try hard to insure quality installers, that is the finished product. They all take pride in their work, thanks again"

"Thank you, that is what is expected from us and we try hard to achieve that goal of quick response and quality, thanks again"

"We have only charged this customer a trip charge once since the blinds were purchased in 2006. This occurred in 2013 which was the last time she stated she needed a repair done.The reason they were uneven, is because the windows were so badly out of square. We tried to shim the brackets to keep the shades from appearing to pull up crooked. We did contact the representative from the manufacture to see if there was anyway to shorten the stings on one side to accommodate the inconsistent window. The manufacture was going to handle the issues with the cords breaking. Mrs. Brent called in May of 2014 to have our decorator meet with her in her home to replace the blinds. However, she did not order new blinds. No one from The Blind Man, Inc. has spoken with Mrs. Brent since this time. If there were other issues since then, we were unaware of them. All products do have a lifetime warranty. However, after a year, we do charge a service charge for our installer to come to your home. The labor and parts are completely free. If the customer chose to bring the blind to our office, there would be no service charge at all. We have never informed a customer that they have "used up all of their lifetime warranties". Each time a decorator meets a customer in their home, their vehicle is fully stocked with all samples of the products we carry. If the customer requests a particular product, we bring that in to start with. We offer full design services if a customer needs advice on which type of window treatments would work best for them. This customer also ordered shutters, so the cell shades were not the only product she was shown. She was also quoted at the same time for pleated shades. She chose the cellular shades.The decorator who met with this customer has a sales history of this products being the 3rd most sold. She didn't inform Mrs. Brent that this was a "Bad Product". The statements made by this customer are incorrect. We do have records stating these events. Mrs. Brent did not want to pay the trip fee after she had already agreed to pay this charge prior to the service date. She spoke to the Office Manager, who is the owners daughter, and got very upset when she was told she would still be responsible for this charge. The installer did everything that he was supposed to do, and the shade was repaired."

"Thank you, quality install is the only way, we have seen others that will not square or caulk, thanks again"