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Stanley Steemer

Founded 1977 • With Angi since February 1998

4.7

(181) Verified Reviews

Business Details

Phone Number

Address

1519 Cross Beam Dr

Charlotte, NC 28217

Description

Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage

Verified Reviews

A few reviews for this pro...
Holly F.
1.0
04/06/2020
Crew refused to wear disposable masks in my home during the height of the corona virus pandemic. Inexcusable ignorance and disregard for safety.
Description of Work
Carpet cleaning
Category
carpet cleaners

Service Provider Response

This complaint was for the Gastonia Stanley Steemer NOT the Charlotte Stanley Steemer. I spoke to Ms. Funderbaugh about this. Stanley Steemer of Charlotte is following all the CDC Guidlines for social distancing, wearing of masks and gloves. We are also applying an EPA Registered Disinfectant to all surfaces cleaned at no additional cost. Our technicians are wiping down all there equipment after each job as well. Each evening the management team is fogging each van with a EPA approved disinfectant.
JUANITA K.
5.0
07/23/2017
It varies depending on how many spillages we have. The cost varies too depending on how many areas we have cleaned. They’re the only ones that we’ve ever used because we used them in Colorado too. They do great work. They’re really good. They give me a time frame of like 4 hours and they call when they’re on their way. They start out with a 4-hour time frame. They are always professional. We will definitely use them in the future.
Description of Work
We use Stanley Steemer and have for years and we’re really pleased with them.
Category
carpet cleaners
Linda M.
5.0
07/08/2017
They cleaned up pet stains and did a good job.
Description of Work
They did carpet cleaning.
Category
carpet cleaners
Byron P.
5.0
06/29/2017
Stanley Steemer did a very good job, and they work fast, but they did not go over any areas twice. In one room, there was still some residue left over on the carpet. Other than that they did a great job.
Description of Work
Clean eight areas and protect two areas with scotchgard.
Category
carpet cleaners
Vallee B.
4.0
04/29/2017
The worked performed was good. One of the guys played basketball, he played with a tennis ball on the side of the house, that was kind of weird, he was a young employee doing that while the other guy was working. I had to call them a few times to check on the status of the area rugs that they took. They were really expensive, for the area rugs it was like $200. I didn't see any problem with the quality. The area rugs took longer than they said. The manager told the guy to not play ball outside of the driveway and to not throw the tennis ball on the side of the house.
Description of Work
They cleaned area rugs.
Category
carpet cleaners
VICTORIA S.
5.0
04/19/2017
I was satisfied with the service. I didn’t have any problems what so ever.
Description of Work
They cleaned the carpets.
Category
carpet cleaners
Dorothy A.
3.0
03/11/2017
I would never use them again, because they leave too much water in your carpet. I've used them a couple times. But then your carpets end up smelling and I had to actually rip carpet out and I put in hardwood, because of the work they did. Not just this time but over time, when you use these people, a lot of water stays in your carpet and then that creates a smell and mildew and I just ended up ripping it out and putting in hardwood. I think they probably did the best they could but it's just the whole product that they have, like if you have somebody inexperienced, it just leaves too much water in the carpet, and over time, if you do your carpets 2 or 3 times, you can expect to have some long term experiences. I think they try hard, it's just the product that they have. For that matter, I wouldn't use any of them quite frankly. I am anti carpet because of that reason right there.
Description of Work
They cleaned the carpets.
Category
carpet cleaners
Hazel W.
2.0
12/28/2016
I wasn?t satisfied, I didn?t like the quality. On some upholstery, they did a good job. I had a couple of chairs, they just didn?t do what needed to be done for me. They didn?t have seasoned people, these were young guys. They were doing what they could with what was provided, but it seemed to me for a company that is well established as a longevity of reputation that they should have had something that would have been able to give me a satisfactory job. It?s like the technicians were not as savvy or prepared as they could have been.
Description of Work
I had Stanley Steemer to clean the upholstery.
Category
upholstery cleaning
DENISE A.
4.0
09/15/2016
It was timely. They replied timely and they cleaned up. It was just a little pricier than I thought.
Description of Work
We used Stanley Steemer.
Category
carpet cleaners
Deborah W.
4.0
07/18/2016
They could have cleaned the rug a little bit better.
Description of Work
We use them for carpet cleaning.
Category
carpet cleaners
Delisa F.
4.0
02/25/2016
They were there for 3 large areas and they were there for all of 20 minutes. All they did was take that big steam thingy and go across the carpet and wet your carpet. So, I had some wet carpet that was kind of clean. The gentlemen were great.
Description of Work
I used Stanley Steemer for carpet cleaning.
Category
carpet cleaners

Service Provider Response

Ms. {Member's name removed}, My name is Jeff Bratschie and I am the Director of Operations @ Stanley Steemer of Charlotte. Stanley Steemer strives to deliver outstanding carpet cleaning and customer service. I am going call you and schedule a time that Stanley Steemer can re-clean your carpet at no charge to you. My Quality Control Manager will perform the service.
Dawn P.
4.0
02/09/2016
I would probably not use them. I would probably do it myself in the future. I probably expected more on stain removal. I felt more could be done.
Description of Work
I have used Stanley Steemer in the past. It was for a rental property that I have.
Category
carpet cleaners

Service Provider Response

(Removed members name), Thank you for your comments. I will forward them to the Winston Salem Stanley Steemer. Your comments were placed under Stanley Steemer of Charlotte's Reviews. Again, Thank You for your comments. Jeff Bratschie Director Of Operations Stanley Steemer of Charlotte
Timothy L.
4.0
01/08/2016
They were expensive and they didn?t quite get the carpets as clean as I wanted.
Description of Work
They did carpet cleaning.
Category
carpet cleaners
Stanley R.
5.0
07/21/2015
Our grandson barfed on our white carpet on Saturday night and we had a pretty dark stain. We tried unsuccessfully to remove it so on Sunday morning we went online and scheduled Stanley Steemer for Monday morning. They arrived at 9:20 (less than 24 hours after being scheduled) and completely removed the stain and cleaned the whole upstairs hallway, something we had been meaning to do, anyway. We will definitely use them again.
Description of Work
Cleaned our upstairs hallway, including a bad stain.
Category
carpet cleaners
Margaret M.
3.0
07/08/2015
I have used them in the past and been satisfied with their services. This time, however, the quality was poor. They did not bother to lift up dressers or nightstands in the master bedroom to clean underneath them. Also, I can still smell most of the pet odor that was there before the cleaning. It was from recent pet stains, and so it shoul not have been too difficult to remove. I also had the deodorize option done, but that still did not get rid of the pet odor. It seemed like they were in a hurry to get to the next job. I would not use this company again.
Description of Work
carpet cleaning of 3 rooms plus halway and stairs
Category
carpet cleaners

Service Provider Response

Ms. [Members Name], I am sorry that were not satisfied with our service. Stanley Steemer prides itself on delivering quality customer service. We will re-clean and deodorize all the areas at no charge. I will call you to discuss the service in greater detail. Thank you for your comments. Without them Stanley Steemer would not be aware of your concerns and have a chance to rectify them. Your comments will also assist in our training meetings. Thanks again, Jeff Bratschie Director of Operations
James P.
4.0
08/08/2014
The price was higher than expected, but everything went very well for the most part. The company had someone out within a week of my call, they arrived on time, and the carpets turned out great.
Description of Work
They cleaned the downstairs carpet in my home.
Category
carpet cleaners
zelma C.
5.0
07/21/2014
It went well. The young men were very friendly, but I saw no way to access the special when I went on line to request the services.
Description of Work
cleaned carpet in four rooms plus stairs. Also cleaned two sofas and three chairs.
Category
carpet cleaners, upholstery cleaning
Rita M.
5.0
06/16/2014
They coated our floor. They are great. They showed me a issue with the tile and they were right. They were very good, very respectful and very professional.
Description of Work
We used Stanley Steemer for floor cleaning.
Category
ceramic tile, floor cleaning
Mary Lynne H.
5.0
06/03/2014
It went really well pretty painless really worked quickly took their equipment and left!!
Description of Work
put furniture on plastic blocks cleaned 3 rooms an 2 halls
Category
carpet cleaners
Johanna Y.
5.0
03/30/2014
They did great work, were very professional and courteous.
Description of Work
Steam Clean carpet & sofa, cleaned ceramic tile in bathroom and kitchen.
Category
carpet cleaners, ceramic tile, floor cleaning
Nancy R.
5.0
02/21/2014
Did a great job. Price very reasonable.
Description of Work
Took in a badly stained 6 x 8 area rug.
Category
carpet cleaners
Dennis K.
4.0
12/02/2013
I needed someone to come out right away and they came the same day. They did a great job and I was pleased with the service. I thought the price was a little high but I was happy with their responsiveness.
Description of Work
They cleaned the carpet in one room and they cleaned the stairs.
Category
carpet cleaners
EDWARD C.
5.0
11/05/2013
They were prompt and were here on time. They were very courteous and nice people.
Description of Work
They cleaned my carpets and they cleaned one of my couches.
Category
carpet cleaners
ANN B.
5.0
09/12/2013
The 2 men arrived on time, were very professional. The put blocks under the furniture, Excellent job! Thanks!
Description of Work
They cleaned my entired 2500 sf home and living room furniture.
Category
carpet cleaners
Diane H.
1.0
09/05/2013
They arrived on time and ready to go. They brought there hoses in but did not put down any procection on the floors where they laid the hoses. They cleaned the basement first and added an upcharge for sanitizing which I approved. Then they came up and cleaned my couches in the family room. Before they left my husband pointed out to me that the hose was scratching my hardwood floor. I pointed it out the the tech and he basically ignored me. Then when he went to cash me out the price he charged for the additional service is not what he told me it would be- it was only $5 difference- but it was the point of it. I did not back down and he ended up adjusting to the price I said; however, the scratched floor was ignored. I did call the office to speak to a manager- at first the employee told me they would send someone out to see the problem. that never happened. They also said a manager would call me back which also never happened. The next day when I went down to the basement after letting the carpet dry which took quadruple the amount of time I was told, I found a door going into a storage room was broken. It was not broken before they came out so I can only assume they did it. Very unsatisfied- would not use or recommend. I will say that they did do a good job on my upholstry although the costs involved in fixing the things they ruined will far outweigh the benefit.
Description of Work
Cleaned basement carpet and cleaned 2 couches
Category
carpet cleaners

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    Carpet cleaning, tile & grout cleaning, furniture cleaning, leather cleaning, area rugs, autos, boats & rvs, water damage restoration, air duct cleaning, hardwood floor, flooring sales & installation, hardwood floor cleaning, natural stone cleaning.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Stanley Steemer

    How is Stanley Steemer overall rated?

    Stanley Steemer is currently rated 4.7 overall out of 5.

    What days are Stanley Steemer open?

    Stanley Steemer is open:

    Sunday: Closed

    Monday: 7:00 AM - 6:30 PM

    Tuesday: 7:00 AM - 6:30 PM

    Wednesday: 7:00 AM - 6:30 PM

    Thursday: 7:00 AM - 6:30 PM

    Friday: 7:00 AM - 6:30 PM

    Saturday: 7:00 AM - 5:00 PM

    What payment options does Stanley Steemer provide

    Stanley Steemer accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Stanley Steemer offer free estimates?

    Yes, Stanley Steemer offers free project estimates.

    Does Stanley Steemer offer eco-friendly accreditations?

    Yes, Stanley Steemer offers eco-friendly accreditations.

    Does Stanley Steemer offer a senior discount?

    No, Stanley Steemer does not offer a senior discount.

    Does Stanley Steemer offer emergency services?

    Yes, Stanley Steemer offers emergency services.

    Are warranties offered by Stanley Steemer?

    No, Stanley Steemer does not offer warranties.

    What services does Stanley Steemer offer?

    Stanley Steemer offers the following services: Carpet cleaning, tile & grout cleaning, furniture cleaning, leather cleaning, area rugs, autos, boats & rvs, water damage restoration, air duct cleaning, hardwood floor, flooring sales & installation, hardwood floor cleaning, natural stone cleaning.