Stanley Steemer

Crew refused to wear disposable masks in my home during the height of the corona virus pandemic. Inexcusable ignorance and disregard for safety.

It varies depending on how many spillages we have. The cost varies too depending on how many areas we have cleaned. They’re the only ones that we’ve ever used because we used them in Colorado too. They do great work. They’re really good. They give me a time frame of like 4 hours and they call when they’re on their way. They start out with a 4-hour time frame. They are always professional. We will definitely use them in the future.

They cleaned up pet stains and did a good job.

Stanley Steemer did a very good job, and they work fast, but they did not go over any areas twice. In one room, there was still some residue left over on the carpet. Other than that they did a great job.

The worked performed was good. One of the guys played basketball, he played with a tennis ball on the side of the house, that was kind of weird, he was a young employee doing that while the other guy was working. I had to call them a few times to check on the status of the area rugs that they took. They were really expensive, for the area rugs it was like $200. I didn't see any problem with the quality. The area rugs took longer than they said. The manager told the guy to not play ball outside of the driveway and to not throw the tennis ball on the side of the house.

I was satisfied with the service. I didn’t have any problems what so ever.

I would never use them again, because they leave too much water in your carpet. I've used them a couple times. But then your carpets end up smelling and I had to actually rip carpet out and I put in hardwood, because of the work they did. Not just this time but over time, when you use these people, a lot of water stays in your carpet and then that creates a smell and mildew and I just ended up ripping it out and putting in hardwood. I think they probably did the best they could but it's just the whole product that they have, like if you have somebody inexperienced, it just leaves too much water in the carpet, and over time, if you do your carpets 2 or 3 times, you can expect to have some long term experiences. I think they try hard, it's just the product that they have. For that matter, I wouldn't use any of them quite frankly. I am anti carpet because of that reason right there.

I wasn?t satisfied, I didn?t like the quality. On some upholstery, they did a good job. I had a couple of chairs, they just didn?t do what needed to be done for me. They didn?t have seasoned people, these were young guys. They were doing what they could with what was provided, but it seemed to me for a company that is well established as a longevity of reputation that they should have had something that would have been able to give me a satisfactory job. It?s like the technicians were not as savvy or prepared as they could have been.

It was timely. They replied timely and they cleaned up. It was just a little pricier than I thought.

They could have cleaned the rug a little bit better.

They were there for 3 large areas and they were there for all of 20 minutes. All they did was take that big steam thingy and go across the carpet and wet your carpet. So, I had some wet carpet that was kind of clean. The gentlemen were great.

I would probably not use them. I would probably do it myself in the future. I probably expected more on stain removal. I felt more could be done.

They were expensive and they didn?t quite get the carpets as clean as I wanted.

Our grandson barfed on our white carpet on Saturday night and we had a pretty dark stain. We tried unsuccessfully to remove it so on Sunday morning we went online and scheduled Stanley Steemer for Monday morning. They arrived at 9:20 (less than 24 hours after being scheduled) and completely removed the stain and cleaned the whole upstairs hallway, something we had been meaning to do, anyway. We will definitely use them again.

I have used them in the past and been satisfied with their services. This time, however, the quality was poor. They did not bother to lift up dressers or nightstands in the master bedroom to clean underneath them. Also, I can still smell most of the pet odor that was there before the cleaning. It was from recent pet stains, and so it shoul not have been too difficult to remove. I also had the deodorize option done, but that still did not get rid of the pet odor. It seemed like they were in a hurry to get to the next job. I would not use this company again.

The price was higher than expected, but everything went very well for the most part. The company had someone out within a week of my call, they arrived on time, and the carpets turned out great.

It went well. The young men were very friendly, but I saw no way to access the special when I went on line to request the services.

They coated our floor. They are great. They showed me a issue with the tile and they were right. They were very good, very respectful and very professional.

It went really well pretty painless really worked quickly took their equipment and left!!

They did great work, were very professional and courteous.

Did a great job. Price very reasonable.

I needed someone to come out right away and they came the same day. They did a great job and I was pleased with the service. I thought the price was a little high but I was happy with their responsiveness.

They were prompt and were here on time. They were very courteous and nice people.

The 2 men arrived on time, were very professional. The put blocks under the furniture, Excellent job! Thanks!

They arrived on time and ready to go. They brought there hoses in but did not put down any procection on the floors where they laid the hoses. They cleaned the basement first and added an upcharge for sanitizing which I approved. Then they came up and cleaned my couches in the family room. Before they left my husband pointed out to me that the hose was scratching my hardwood floor. I pointed it out the the tech and he basically ignored me. Then when he went to cash me out the price he charged for the additional service is not what he told me it would be- it was only $5 difference- but it was the point of it. I did not back down and he ended up adjusting to the price I said; however, the scratched floor was ignored. I did call the office to speak to a manager- at first the employee told me they would send someone out to see the problem. that never happened. They also said a manager would call me back which also never happened. The next day when I went down to the basement after letting the carpet dry which took quadruple the amount of time I was told, I found a door going into a storage room was broken. It was not broken before they came out so I can only assume they did it. Very unsatisfied- would not use or recommend. I will say that they did do a good job on my upholstry although the costs involved in fixing the things they ruined will far outweigh the benefit.