SMALL EQUIPMENT REPAIR CO/SERCO

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Small Equipment Repair Company was in possession of my Tiller and Pressure Washer for 1 and 1/2 months and zero repair work was done on the Tiller and a gasket was replaced on the Pressure Washer.  If the company is busy I would prefer honesty upfront in that it may take 1 and 1/2 months vs. the 2 weeks timeframe I was given.
Furthermore, the fact that it took 32 days before a representative of Small Equipment Repair company initiated a phone call to me and that Bruce did not offer to assist a customer in lifting the equipment into a vehicle is poor service.  One might question that assisting a customer in this manner is against the rules; however, Nadia offered to assist me in lifting both items out of my vehicle when I dropped them off on 8.16.12, and I gladly accepted.
Throughout this process, as frustrated as I was at times, I maintained my composure.  Being ugly and disrespectful is foolish, in my opinion.   However, I will never give Small Equipment Repair Company an opportunity again and do not recommend this company's service to anyone!

The shop is kind of out in the country but it's a nice scenic drive and easy to find. Bruce is very personable and he gave us an estimated completion date which was right on target. We will definitely use him again.

Very good job at a reasonable price. They called me when trouble was determined and gave me a breakdown of cost to repair.

I DID NOT GET THE NAME OF THE GUY WHO FIRST HELPED ME, BUT HE WAS ONE OF THE OWNERS AND HE HELPED ME GET THE MOWER OUT OF THE TRUNK. HE GAVE EXCELLENT DIRECTIONS TO HIS SHOP. HE WAS VERY HELPFUL AND THE WORK WAS COMPLETED WHEN HE SAID IT WOULD BE DONE. WHEN I WENT TO GO BACK AND PICK UP MY MOWER ANOTHER PERSON THAT WORKED THERE HELPED ME OUT. ONCE AGAIN THEY WERE VERY POLITE AND COURTEOUS. HE HELPED ME TO GET THE MOWER BACK INTO MY CAR ALONG WITH THE WEEDEATER. HE STARTED BOTH TOOLS UP TO SHOW ME THAT THEY WERE WORKING JUST FINE. I WAS SURPRISED AT THE BILL. IT WAS SO CHEAP TO ME BUT I AM GRATEFUL FOR THE WORK DONE, AND NICENESS OF THE PEOPLE THAT WORK THERE. I WILL USE THEM AGAIN, AND RECOMMEND TO OTHERS.

VERY SATISFIED WITH SERVICE AND COST. ONE MOWER STARTED LEAKING OIL IN MAY 2003, TOOK IN, THEY TIGHTENED COVER AND CLEANED UP MOWER AT NO COST--VERY, VERY PLEASED.