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General Lawn Maintenance

About us

We have been a sole proprietorship that recently took on a partner. My cousin joined me in 2010 to share in my goal for professional service at an affordable cost.and recently incorporated as of July 1 2012 to take our business to the next level so we can expand to take on new work. I have operated as a Landscape contractor in Charlotte since 2001 and he has specialized in landscape commercial service and outdoor living patios and retaining walls for the past 15 years. We both are Charlotte natives and were born in this fine city. We live 2-5miles from our childhood homes. We work well together and grew up on the same street. This means that we care for this region and have a vested interest in doing great work and protecting our names. We value the input and feedback from our clients and strive to make customer satisfaction our number one priority. We operate the business ourselves, normally along with one to three employees. We pride ourselves in networking with trustworthy subcontractors that have the same values as I do. We always provide free estimates. We practice no job is too small and every customer is very important. Please visit our website to see examples of our work.

Business highlights

Emergency services offered
26 years of experience

Services we offer

Landscaping, Paver patios and walkways, Retaining walls, Turf maintenance, and outdoor kitchens., brush cutting, grading, irrigation, lawn and yard work, tractor work

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
0%
1
5%
Showing 1-19 of 19 reviews
Robert N.
Dec 2014
5.0
Yes, I recommend this pro
$2,300
John completely re-done the front yard which had little grass and numerous weeds and bare spots.  In the back yard, he added new plants, plant beds, bark, took out some old trees and bushes, used a stump grinder and overall did a wonderful job.

Michael R.
May 2014
5.0
Yes, I recommend this pro
$140
He is incredible. He is a great guy and does a great job. I would highly recommend him to anyone.

Sherry M.
Feb 2014
5.0
Yes, I recommend this pro
$400
It went well. They were consistent in their estimate and they were prompt in getting back with me.

Jerry P.
Feb 2014
5.0
Yes, I recommend this pro
$150
On time and very professional. Explained in simple terms, why and how he was going to perform the service.

Elizabeth R.
Apr 2012
5.0
Yes, I recommend this pro
$610
It went Great!!!!!

ALICE C.
Mar 2012
1.0
$140
I called this company and made an appointment for the owner (Andrew) to talk with me about performing necessary lawn/yard maintenance. I was very impressed when he asked what the previous service had done "wrong" so that he could make sure to not do that. He actually took notes! The gates to my back yard are a standard width, but he said he needed a wider space through which to get his "large" mower; he said he would do the necessary work--at his own expense--to widen one of the openings. I was even more impressed! I asked about a contract, and he said that we did not need one, that I could cancel the service at any time. Since I had checked him out on Angie's List before I made the appointment, I felt comfortable in hiring him that day. (I had talked with two other services.) The problem started pretty soon (not coming when he was supposed to come); I called and asked if the fact that he is in Huntersville and I am in SE Charlotte is causing this problem. He said that he has other customers in this area--it is not a problem. Another time he said that he has gotten so many new customers that he was trying to work out a new schedule. The problem continued. At one point, I emailed him to discontinue the service, but he replied that the contract calls for a 30-day notice of discontinuation, and I'd have to pay the next month whether he did anything or not. I knew that we did not have a contract, but I kept him on anyway because neither my husband nor I was able to do the lawn work at that time. This was about 3 months into our agreement, and the gate area still had not been widened--he said he had decided to use a smaller mower in the back yard. Late in the summer, I emailed Drew and asked him to trim the back yard shrubs (had not been touched all summer) because I was having a party in the back yard in a week. I asked him to please do it by a certain date--the day before the party--and he replied that he would do it. He came and cut the grass the day before the party, and started to leave. When I mentioned that he was supposed to trim the shrubs that day, he looked at me and laughed, saying he didn't have time. When I reminded him of our emails, he laughed again and said he didn't have time. Soon after that, I emailed him that I no longer needed his service. He replied, stating what the contract calls for. I replied to him asking that he send me a copy of a contract that I had signed. He replied saying that he was just going to forget about the 30-day notice, and he gave me a final date of service. He also said that apparently I had not paid him in August, so I owed him $140.00. I checked my payment history in my credit union's Billpay service, got the number of the check that had been sent to him, and emailed that number to him. I asked him to look around for unopened mail and to let me know if he found the check. I never heard from him again.
Response from General Lawn Maintenance
"Last date of service for this Angie’s List Member was October 31, 2011. It is unclear why the review was not written if they were so dissatisfied until March 30, 2012. Our company recognizes the customers have circumstances to arise that are unexpected provoking the need to cancel their service. Medical bills, etc. Such as this customer’s case are some that are unexpected and understood. We are aware of this and have always worked with our customers through non-payment due to these circumstances allowing them to get back on track as long as continued communication is performed. Per email conversations with this customer, the customer had tried to cancel via email due to medical bills in June 2011 and October 2011 which as stated our company understands. Per reviewing previous email conversations with this customer I am very surprised for the review. As when communicating with us, quality was not an issue for need to cancel in June 2011 and October 2011. She was always pleased and acknowledged that she and her husband did not think we had visited the property, on one occasion in which we had, but due to the wetness of the yard, we only edged and blew the property. If a customer is unhappy with a service we greatly appreciate constructive criticism, however it is very discouraging when you are trying to work with a customer to assist with their financial hardship and they respond with information that contradicts the emails sent to us and company records. Per company records, there were 10 payments received as scheduled on a 12 month contract. General Lawn Maintenance did receive the Super Service Award for 2010 and 2011 which is why this type review was not the type of review that was expected especially from this customer."

ALICE C.
Aug 2011
5.0
Yes, I recommend this pro
$140
We pay them $140 monthly. We were paying $135 a month to a service that did not do everything that Drew does. Drew runs the company. Our yard is very shady and there is an area where the grass dies every year and this year we have grass there. One of the things that he has done differently is he has not cut the grass as short. He has made some suggestions. Even though we have grass it is not plush and lush. He just finished doing another woman's yard and he gave us a piece of the grass to put down and told us to water it and see what we thought about it. That is something the other company never did. We have been using them this year and they have done very well so far. I can't count on him being here the same day each week but he is normally here on a Thursday or Friday. His company is growing and he said that he is working on his schedule. We don't have a problem with anything. He did come one day and our yard was water logged so he didn't mow because he said it would have made ruts in the yard but he did trim and do the edging. He is friendly and personable. He's a nice guy.

Aubre Y.
Jul 2011
5.0
Yes, I recommend this pro
$45
Couldnt Ask For More!!! Called him Wednesday. He said he would be there Thursday Morning. Too make a Long Story Short. I woke up Thursday Morning and my GRASS WAS CUT LOOKING GREAT!! Slept through the entire service!! He didnt bother me once very quiet. In and Out. He didnt bother me for payment. He emailed me a invoice and i was more than happy to pay it asap. Even when my lawn mower gets fixed i still might not hesitate to give them a call!!

Michael S.
Dec 2010
5.0
Yes, I recommend this pro
$150
Andrew is very good. He is thorough and takes pride in his work. I highly recommend him.

CAROLINE T.
Nov 2010
5.0
Yes, I recommend this pro
I have a contract with them. They are very prompt. They don’t do a great job, but they are cheap. I use them as they are the cheapest among the providers.
Response from General Lawn Maintenance
"I enjoy working for the member's. I also respect and look forward to the feedback. I look at favorable and non favorable feedback to make sure I am doing a good job and all areas we can improve on. I will pass along the comments along to all emplayees and make sure we improve on the services provided. Thank you for the business and look forward to open communications."

WANDA M.
Aug 2010
5.0
Yes, I recommend this pro
$125
I had forgotten to send him the property line layout, but he cut it exactly along the layout. This was all handled via email and phone. Perfect for me. He did a great job!

Sherry M.
May 2010
5.0
Yes, I recommend this pro
$900
Attention was paid to service and I am satisfied with the work.

CAROLINE T.
Apr 2010
5.0
Yes, I recommend this pro
$30
He comes out every Friday. It’s a one-man show. He is friendly, personable, and gets along really well. He is also very professional and does great work. He helps us with whatever we desire.

TRACY P.
Oct 2009
5.0
Yes, I recommend this pro
$425
Andrew came out to give us an estimate within 24 hours and completed the work by the end of the same week. He came out and took a look at our beds and assessed what plants would work best based on sunlight exposure. We told him we needed something hardy,disease-resistant and low-maintenance and that's exactly what we got. We're very pleased with the shrubs---the company did what they said they'd do with no surprises, at a very reasonable cost.

STEPHANIE B.
Mar 2007
5.0
Yes, I recommend this pro
$4,500
Andrew Spain and his helper were great. They worked until dark most nights until the job was completed.

STEPHANIE B.
Mar 2007
5.0
Yes, I recommend this pro
$4,500
Andrew Spain and his helper were great. They worked until dark most nights until the job was completed.

CAROLINE T.
Oct 2006
5.0
Yes, I recommend this pro
$4,200
Andrew did a fantastic job, both with our irrigation system and the landscaping improvements. During the process our fence was broken, and Andrew repaired it and stained it to match the rest of the fence. His landscape suggestions were great, his workmanship is excellent, and his rates are better than most. We will continue to use Andrew for any of our landscaping needs.

LISA H.
Nov 2005
5.0
Yes, I recommend this pro
$3,100
THEY ARE PROFESSIONAL, COURTEOUS, ON TIME AND WILL COMPLETE THE ENTIRE WORK-ORDER. I USE GENERAL LAWN MAINTENANCE FOR THE YARD AT MY PERSONAL RESIDENCE, AND FOR ALL OF MY REAL ESTATE REHAB PROJECTS.

LISA H.
Nov 2005
5.0
Yes, I recommend this pro
$3,100
THEY ARE PROFESSIONAL, COURTEOUS, ON TIME AND WILL COMPLETE THE ENTIRE WORK-ORDER. I USE GENERAL LAWN MAINTENANCE FOR THE YARD AT MY PERSONAL RESIDENCE, AND FOR ALL OF MY REAL ESTATE REHAB PROJECTS.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

General Lawn Maintenance is currently rated 4.8 overall out of 5.

General Lawn Maintenance accepts the following forms of payment: CreditCard

Yes, General Lawn Maintenance offers free project estimates.

No, General Lawn Maintenance does not offer eco-friendly accreditations.

No, General Lawn Maintenance does not offer a senior discount.

Yes, General Lawn Maintenance offers emergency services.

No, General Lawn Maintenance does not offer warranties.