DeHaven's Transfer & Storage - Charlotte

This family owned business is unethical in owniing up to their responsibilities in fixing these damages. For the last three days, all I have heard from Chasity is that the President and Vice-President are meeting to discuss (BTW, the President and Vice-President are father and daughter). For three days Chasity has promised to call me back with their decision. For three days she has lied. Use Dehaven at your own risk!!!!! I am writing this because I realize that I have NO leverage with these clowns (i. e. they weren't moving me). Based on my experience with their lack of responsibility, I wouldn't recommend them to my worst enemy

unknown

The day of the move was the hottest of the year, but when the long haul van arrived with a crew from Winston-Salem, there was no local short haul truck or crew. The response to our call to the local office was "No crew or short-haul truck was ordered for this job." So, the remainder of this gruelling day was spent with the fellows carrying our HH goods and furniture down our drive to the van and then walking back up the hill to pick up the next load. It took 12 hours instead of 8 or less, and this group of workers got only their lunch break. After that they worked non-stop until 9:30pm. Evidence of the extreme stress on these folks became evident as we looked at our furnishings upon arrival. Having completed 2 cross-country moves with interspersed numerous shorter interstate moves in the last 32 years, we have seen but one or two bumps or bruises. This move left a mark on almost every piece of furniture we have, some of which are precious old family pieces. The problem with the girls doing the packing also didn't become apparent until we arrived at our new home in FL, and started unpacking. Most of my precious items I had pre-packed in smaller boxes, expecting the little boxes to be packed into the larger cartons with other items. It didn't take long to realize that the smaller boxes had been opened and the items had been repacked, sometimes very carelessly in large cartons. The other fact that appeared during unpacking was that items with more than one component were purposely packed in separate cartons, eg, our water kettle--the lid was not with the kettle and was not found for several days. Also, numerous precious items were found under heavy items without any special protection. This move resulted in more damage and breakage than all 10 previous moves put together. But, we do compliment the 2 long-haul drivers who arrived at our new home. They were pleasant and hard-working--but after several hours unloading, they did ask how long it took to load the van. THE ESTIMATORS AND MANAGEMENT FOR OUR MOVE WERE TOTALLY INCOMPETENT! The workers at the originating end were overworked and then got exhausted and nasty.