Bella's House Consignment Furniture

Description of Work: I visited Bella for the first time on April 8th to find an interesting and reasonable stock. I found a table and chairs for my 100 yr old home (72173#),but I had to find out if it would be ok and arrange to dispose of my dinning room set that night. The price would have gone down the next day and they offered to take the reduced price if I payed for it today. Well they said nothing about a hold of 24 hours for the next day to assure my dinning room set. Big mistake. I guess all they saw was money. I had also picked out 5 other pieces, but I have look for the right dinning room set for a long time. Money is not an issue because I make good money as an RN and my hubby is a director of Engineering at a local company. This staff member even seen me take down measurements and right all the product numbers for my purchase. I left, only to find out after I got have 1100 dollar in cash and a truck, with my furniture dinning room set promised elsewhere that they sold it on the same day I was there. I only knew that she did this because that morning I had my friend go to her place of business early to check that it was still there, because it was raining I had to drive the truck and she said that it was not there, then my friend told me that she know you wanted it and she should have offered a hold on the item as per the owners policy. So I waited to call the next day to confirm that she had the nerve to sell the item right after I had left on the 8th. Well besides being so upset, I find although this may be a great place to find treasure and recommended by my colleges. I must rate it very poorly in communication, customer service, informing and working with the clients!!!!!!!!!! Sad to say, but true. So if they would like to call the other individual to let them know they made a mistake, and honored a offer of a hold on this furniture in the first place this would not have happened!! The owner then posted a reply that she would have to council her staff on hold policy and was so sorry. Well come to find out after giving a description of the staff member that helped me and searching on face book that she was the one who waited on me and she do not know her own policies.