Blue Ridge Bedrooms Bedrooms & Bedrooms

The mattress appears to be failing. There are two distinct "canyons" where we sleep. My wife went to their store twice to attempt to obtain warrantee service to no avail. On the third trip, I accompanied her and was able to get their attention. They came out today to measure per the requirements set forth by the Simmons company. We were told that the trough needed to be 1 1/2 inches deep. It measured 1 1/4 inches. I told them that it's relatively new (under 2 years old) and thought it was unacceptable that they wouldn't make it right. Besides that, I told him that when you lay down it sinks to an unacceptable level. The store owner told me that I was welcomed to call Simmons direct and dispute the findings. I subsequently called Simmons who told me they had nothing to do with the warranty and I had to deal with the retailer. The manufacturer and retailer are pointing fingers at each other! Please warn Angie's List subscribers to stay away from this bunch!