Trio Construction

Work began quickly when they came to deconstruct the railing to allow to add posts for new roof. Then one of the workers quit and that left one guy who was working on the project along with the owner Mark on and off. For several weeks they moved forward with lapses for other jobs and or emergencies. The project was eventually completed more or less with a punch list that did not get done completely. The quote for the job included extensive job site work that might have to be done , re-dig footers to proper depth. This did not have to be done at all but no price reduction was made. Made several attempts to get the owner to come out and complete the the job and fix the issues which he said he would do...he did not. We paid in full and did not get a complete job.
Issues never resolved:
We had to touch up the paint on the railing our selves because no one ever came back to do it.
leaking gutter, gutter leaks behind it during heaving rain.
Stain on wood never touched up. The stain on the wood was done right after install, wood shrunk and now we have exposed unstained wood. We were told they would come back out and touch this up.
Arches "warped" within the first couple of months and are not straight, never addressed.
It's one thing to never come back and complete issues but to tell us multiple times he will fix it and it will be done and then not do it is very frustrating. The roof is a great addition but with many remindes that the contractor did not hold up his end of the bargin. He was paid in full and we are left with constant reminders we over paid.

Despite great expectations at the outset our experience with this contractor was both disappointing and upsetting.  An example of concerns are listed below individually for clarity.
 
1.  Initial start up delayed by engagement with other projects, then proceeded much slower than per verbal agreement.

2. Trios supervision of subcontractors was cursory. On multiple occasions owners required to intervene directly on both quality and technical issues.
 
3. Trio frequently made errors in estimates and billing, which almost universally favored Trio. For example, had work been completed and estimates billed, owners would have been charged thousands of dollars above both bid and estimate for plumbing work then was to be paid to the plumber.
 
4.  Trio produced estimates for work that included labor charges which were not identified properly (obfuscating accounting practices)  such that they could be easily identified as such, in several cases for labor already covered elsewhere, including under subcontractor bids.
  
6.  Per one subcontractor Trio failed to fully compensate them as guaranteed under our termination agreement leaving owners to pay the difference in order to complete work.

7. Finally, Trio made active efforts ( including intervening with third parties)  to prevent owners from obtaining costs to Trio of materials despite the basic agreement that compensation to Trio was based on a percentage commission on cost of purchase. Failed to provide copies of subcontractor bids or receipts for item purchase despite multiple requests and despite the above compensation agreement.

 

Trio used a subcontractor for the tile work. This is the worst tile job I've ever seen. Tiles were not installed evenly. Tile cuts are irregular. A basket weave tile was used on the floor. Some of the tiles were not properly embedded, and when stepped on with bare feet were very uncomfortable. Several tiles in the shower had to be removed and recut. One corner of the shower was lower than the others, which caused water to collect.  Tiles had to be chizzled off the shower floor and reinstalled.  Grout lines at the threashold had to be replaced multiple times.  Trio did not seem to understand that unsanded grout is only to be used in narrow gaps.  Several areas of the grout in the shower have been replaced due to unevenness, cover air pockets, cracks, etc.  Now, some of the grout has started to turn a dark color, which makes it appear to be wet.  Lastly, our project was supposed to take 4 weeks; after 3 long months, I thought we were finally through.  Unfortuantley, there have been constant "warranty" issues that are still ongoing.

Update:
On March 3, 2013, I emailed Trio Construction regarding warranty work as a 1 year warranty was provided in the contract. Having not received a response, I decided to call Mark and confirm receipt of my email and discuss when reparis could be made. Mark indicated he had receieved my email, and announced that he would not perform any repairs under the warranty until I retract my post from Angie's List, because it had cost him some jobs. Caveat emptor.