1-800-Got-Junk of the Carolinas

Great! On time for the job. Moved all pieces safely and paid the quoted price when finished. Both workers wore masks and were safely distanced by the CDC guidelines at this time which I appreciated very much. Thank you.

Not worth the headache!!! We called this past Saturday 8/27 to schedule a same day removal. The scheduling team confirmed that a team would be there between 11AM-1PM. At 10:45, I got a call from the team saying it wouldn't be until 1:30 that they would be there. 1:30 came and went with no team in sight. I called back to see what the problem was. Only after calling customer service did I get a call from the truck team. They said it wouldn't be until after 3PM that they would even get there. 3:45 came and went. No team....... A second call to customer service and a return call from the truck team to say that they were 25 minutes away. Well after 4PM, the trucks finally arrived. The first driver, Miller, was efficient and got his truck down the driveway with no issues. Once that was semi-full they didn't bother to actually FILL UP the truck), he got back out of the driveway no problem. The second driver, a different story. He decided to back down the driveway instead of pulling down like I had asked them to do. On the way down, he struck a rock wall. He got out and laughed about it, then said "Hope I didn't knock your rock wall over too bad..." Then he went on about his business without bothering to offer to put it back. Once the second truck was minimally filled, they tried to say they had a truck and half worth of items. The second truck was barely 1/4 full, and the firs truck hadn't even been filled completely. I had to argue with the kid to get him to come down to 1/3 full. On the way out, driver number two decided to short cut the turn at the end of our driveway and struck pine tree as he was spinning out in the drive. This is the third time I've done business with this franchise. All three times the drivers have been excessively late. Today 8/29, I get a call from Travis, a guy with the local franchise. He says he wants to find out what went wrong and help get it resolved. I explain the series of issues to him, and the entire time he continuously interrupts me, then downplays his drivers actions. Travis tells me that time windows for them are "suggestions" and that they have no responsibility to actually be there during the window they tell their customers they will arrive. After about twenty minutes, he tells me that based on the fact that they gave me 10% off for being late, and that I had a coupon, he felt I was fairly compensated for the damage and trouble. Here's a clue Sarcastic Travis.... The coupons you give your repeat customers are not compensation for property damage. The 10% off was already given for being 4 HOURS LATE... not for damaging my property and trying to price gouge me. I explained to Sarcastic Travis that I hadn't requested compensation. The truck team sent me a review email asking me to review the service. I reviewed it, and the poor score caused his company to follow up. I then told Sarcastic Travis that I would be writing a Yelp review as well as a few other social media reviews to let other would-be customers to spend their hard earned money with a better company. Sarcastic Travis told me "That's fine, at this point any publicity we get is good publicity, so you won' t hurt us..." If you're in the WNC area or Upstate SC, go with a different removal service. If the owner of the Asheville Franchise bothers to read this, do yourself a favor....fire Sarcastic Travis and train your teams better.

unknown

The workers were generally unprofessional. The junk needed to be hauled from the 2nd floor and the workers were unhappy to not be able to simply pitch the junk from a second-story window directly into the truck. There had been no discussion of the site prior to their arrival. While they DID haul the junk from the apartment, an admittedly difficult task, they complained frequently over the duration of the operation. Then they stopped work because they had to go to another job, not because they had completed this one. Given that fact, we were concerned that they did not fill the truck with the quantity of materials for which we were charged.
They seemed to make NO EFFORT to separate recyclables from non-recyclables as the ad said they would do. In fact, they said they were headed directly to the landfill upon leaving our site. The job was NOT complete, but no one from the company called to offer follow-up service. We subsequently hired another hauler to complete the job. The new hauler made no comment about the 2nd floor location, they made significant efforts to separate recyclables, they charged less money than 1-800-got-junk and they returned to complete the job! 
We would not hire 1-800-got-junk, nor would we recommend them. In fact, we wrote them a long, detailed letter expressing our dissatisfaction with the job and heard nothing back from them. The letter and contact information were under the name of my husband, Arthur G.

Immediate response excellent service great workers just pricey overall for this job (small) but I did insist on same day!

I received a pickup time that that was within 24 hours after contact. Truck and men came when stated. Gave me a 15 minute heads up. Men were courteous and professional. Did a thorough job removing all the items and clean up. Very satisfied and would use them again if needed.

unknown

I tried to set up a online appt. on Saturday for a Mon am pickup at about 3 pm. I could not get anyone one to contact me over the weekend. Their number on Angie's list would not work. Monday I looked online for their number and found it. I called approx. 8:30 am on Monday and explained what I needed . I was told someone should call me by 1030am and between 11am and 1 pm pickup. I was called at 930am and told they would call when they were close by. At noon they called me letting me know they were 30 mins. Away. 12:30 pm they were here and picked up the items and hauled them off. They were a great crew and when I need hauling done I will call them again.

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Sam and David were the movers. They were very professional and friendly. They were careful with all of my belongings and with taking things out of my home. I was very comfortable with them in my home. They were efficient and quick, and did an amazing job. A problem popped up, and they were very creative in solving it for me. I would highly recommend them. They even sent a tax receipt for the items that they were able to donate.

The team was very punctual and explained the service, and did exactly what I asked.  They were courteous and careful and didn't leave a mess behind them.  The service was a little pricey for just hauling away a mattress, but I didn't have a lot of other options at the time.

We had to change the date twice without any problems. They were very easy to make the arrangements. We had a 2 hour window,and the also called when they were on the way. The 2 men that showed up were polite, neat and clean. After showing them what needed to go they gave us the price. They do not offer a military discount. The items were moved, and we were pleased with the process.

1-800-GOT-JUNK? charge by the pound. They're convenient and good. They were also prompt. They were efficient and correct.

777-Junk was fine, but a little pricey. They were very good, did a good job and cleaned up after. They were fine and very professional.

unknown

Great from start to finish. Went above and beyond what we had anticipated.

I called them on a Saturday and they were here pronto!  They were very professional, fast, and left the area clean and tidy.  (65% of everything they pick up is recycled, folks!  That's a plus in my book.)

see above

I made an appointment online.  They called me to confirm.They called a short time before they arrived.  They arrived on time and quickly reduced my pile of junk to its smallest dimension and just as  quickly loaded it.  I paid them and they were gone.

I knew that decluttering our home would be a huge task and 1-800-GOT-JUNK was a tremendous help. We filled 1.5 trucks. Chris Gaffney in the Spartanburg, SC territory was prompt, friendly and extremely helpful. They hauled furniture out of the house and organized everything before loading the truck. They hauled things like old paint/fertilizer for HAZMAT disposal, took glass & plastics for recycling, regular trash to the landfill, and donation items to Goodwill. Chris also delivered back to me a donation receipt from Goodwill. I felt the service was a bit expensive, but am overall very satisfied - they could not have been more helpful.

I was completely satisfied with their performance. They came on time and did what they were supposed to do.

Arrived on time. Team removed old workout equipment, furniture, and trash.