Not worth the headache!!! We called this past Saturday 8/27 to schedule a same day removal. The scheduling team confirmed that a team would be there between 11AM-1PM. At 10:45, I got a call from the team saying it wouldn't be until 1:30 that they would be there. 1:30 came and went with no team in sight. I called back to see what the problem was. Only after calling customer service did I get a call from the truck team. They said it wouldn't be until after 3PM that they would even get there. 3:45 came and went. No team....... A second call to customer service and a return call from the truck team to say that they were 25 minutes away. Well after 4PM, the trucks finally arrived. The first driver, Miller, was efficient and got his truck down the driveway with no issues. Once that was semi-full they didn't bother to actually FILL UP the truck), he got back out of the driveway no problem. The second driver, a different story. He decided to back down the driveway instead of pulling down like I had asked them to do. On the way down, he struck a rock wall. He got out and laughed about it, then said "Hope I didn't knock your rock wall over too bad..." Then he went on about his business without bothering to offer to put it back. Once the second truck was minimally filled, they tried to say they had a truck and half worth of items. The second truck was barely 1/4 full, and the firs truck hadn't even been filled completely. I had to argue with the kid to get him to come down to 1/3 full. On the way out, driver number two decided to short cut the turn at the end of our driveway and struck pine tree as he was spinning out in the drive. This is the third time I've done business with this franchise. All three times the drivers have been excessively late. Today 8/29, I get a call from Travis, a guy with the local franchise. He says he wants to find out what went wrong and help get it resolved. I explain the series of issues to him, and the entire time he continuously interrupts me, then downplays his drivers actions. Travis tells me that time windows for them are "suggestions" and that they have no responsibility to actually be there during the window they tell their customers they will arrive. After about twenty minutes, he tells me that based on the fact that they gave me 10% off for being late, and that I had a coupon, he felt I was fairly compensated for the damage and trouble. Here's a clue Sarcastic Travis.... The coupons you give your repeat customers are not compensation for property damage. The 10% off was already given for being 4 HOURS LATE... not for damaging my property and trying to price gouge me. I explained to Sarcastic Travis that I hadn't requested compensation. The truck team sent me a review email asking me to review the service. I reviewed it, and the poor score caused his company to follow up. I then told Sarcastic Travis that I would be writing a Yelp review as well as a few other social media reviews to let other would-be customers to spend their hard earned money with a better company. Sarcastic Travis told me "That's fine, at this point any publicity we get is good publicity, so you won' t hurt us..." If you're in the WNC area or Upstate SC, go with a different removal service. If the owner of the Asheville Franchise bothers to read this, do yourself a favor....fire Sarcastic Travis and train your teams better.