Wall To Wall Construction

After giving ~ 1/3 of the total cost of the project upfront (1/2 of the cost of the cabinets) & some to "prime the pump". He was not allowed to get the cabinets on credit. He told us it would take 4 weeks for the cabinets to come in. We learned that he waited 1 week to order the cabinets. He was given the owners manuals of all new appliances for his review for future measurements. After 2 weeks, no work had begun. We started the demo ourselves, which he then finished. He did not put up anything to keep the mess from the rest of the house. Demo, other than mess, went pretty good. The cabinet install was mis-measured requiring us to purchase additional cabinets to make up for his mistake. The granite counter top had been ordered so not to have any seams, but due to his lack of preparation on the downdraft for the stove, seams had to be created. He allowed a sub to use a ladder to gain entrance into our house. (Contractor was too "busy" to come back & let the sub in. After learning of this, I paid him IN FULL the agreed amount on the contract. He did not pay the sub who did the flooring. I ended up having to do that. Upon getting another contractor in, we've had to order more cabinets to make up for his mistakes, the countertop will have to be redone & another electrician has come in & discovered work that is not only not up to code, but is potentially dangerous. To top it all off, the last two checks written to Wall to Wall Construction, were fraudulently altered from the construction company to his person.

We decided to end our contract with Will Wall of Wall to Wall Construction due to his extreme unprofessionalism, breach of our contract, and threatening behavior. We were required to give Mr. Wall a 50% deposit upfront; the other 50% was to be given upon satisfactory completion of the work, as stated in our contract. The first sign of unprofessionalism from Mr. Wall was in February, after less than 1/4 of the scope of work had been completed, when he said he would not continue the work stated in our contract until we gave him more money (beyond the original 50% deposit). His reasoning was that he had spent our deposit to pay his personal bills, even though the contract stated our deposit would go toward paying subcontractors and for materials--toward the services we had agreed upon. When we questioned him, stating our discomfort in giving him more money when he had already spent the money we had given him on personal expenses that breached the contract, he became irrational, accusatory, patronizing, and his rage frankly threatened our safety. He later denied this episode, even though he wrote to us in an e-mail admitting himself that he had "lost his head" in an attempt to apologize. But his behavior had crossed a boundary that we could not tolerate, and his "apology" included some very degrading comments. Being treated in the way he treated us made us lose more than a few nights of sleep and we hope no one will ever again have to endure such mistreatment. At first Mr. Wall was very punctual and charming, but as soon as he had 50% of the money, his behavior began to steadily deteriorate, often giving us excuses as to why he couldn't work, such as forgetting materials, death in the family, children in the car or failing at school, the weather is too cold, etc. Additionally, he refused to give us information on his supplier and refused to price supplies we preferred he use. He often complained to us about his partner, who built us a beautiful cabinet, about him being "too meticulous", "too slow", and "I can't make any money out of him", however, our experience with his partner was nothing but positive, professional, and trustworthy. We approached Mr. Wall with a formal letter to discontinue our relationship, demanding he pay the remainder of the 50% deposit. He reeled off excuses and blamed us for his personal use of our money. He did say he would pay back the money, but it has now been 5 months and our funds have not been returned. We found out from one of the subcontractors that Mr. Wall did not pay him. This subcontractor said Mr. Wall had given him an excuse for not paying him. The excuse he said Mr. Wall gave him was that we had not paid Mr. Wall any money, so then Mr. Wall could not pay the subcontractor. Of course, this was a lie, since we had paid over $4000 for the initial deposit which the contract stated would go to paying the subcontractors. Because he did not pay subcontractors, we were at risk for liens on our house. We have had to wait out the statute on liens to protect ourselves before taking any action against Mr. Wall. Not once did Mr. Wall take responsibility for his lack of professionalism, yet, quite the opposite, blamed us. Mr. Wall still owes us almost half of our deposit back for services that have not been completed. We have requested he return of this money in very reasonable ways. After we gave Mr. Wall our formal letter, he wrote us an e-mail threatening our safety, attaching a YouTube video of two men physically threatening and beating one another. Now Angie's List is helping us with their formal complaint services. Mr. Wall took extreme advantage of us, has taken no responsibility for his actions, and has no remorse for robbing a young couple with little money. We hope that no one else will have to suffer from Mr. Wall and Wall to Wall Construction's detrimental practices.