Upper End Leasing and Property Management

Property Management, Real Estate Agents

About us

We specialize in all single family residential properties with $1000+ in rents. Whether you are relocating or have decided that renting your home is a better business decision than selling, Upper End Properties is continuously expanding our offerings to accommodate every owner, in every situation, in every location across the globe.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

The leasing services we offer include: marketing your property, coordination of showings with prospective tenants, tenant screening, municipality inspections, and move-in services. The property management services we currently offer include: collection of rent, accounting, an on-line access portal, tenant maintenance requests, move-out services, and preparing your property for new tenants.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

1.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%


Rating CategoryRating out of 5
quality
1.5
value
4.0
professionalism
1.0
responsiveness
1.5
punctuality
1.5
Showing 1-2 of 2 reviews

Jeffrey P.
07/2018
2.0
property management
  + -1 more
I would not hire UpperEnd Leasing and Property Management again. The person we interacted with was difficult to work with: from our standpoint (as landlords) and from the tenants standpoint. The tenants thought the management company was not responsive to their needs, so they would come to me directly. Some of the responses I received from UpperEnd were not only unprofessional, but nasty. They do not seem to be worried about their reputation or the perception of their customers. Bottom line: go elsewhere - I am sure you can do better.
Description of Work: Management of a rental property.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Dave W.
09/2016
1.0
real estate agents, property management
  + 0 more
One of the worst rental experiences ever.
Description of Work: Renting from these people for 2 years was the worst decision I ever made. Mathew Wool is the most unprofessional "property Manager" I have ever done business with. I have rented both commercial and residential properties in St Louis for years these people are the most dishonest I have ever seen. I tried to actually get my moneyback when they violated the lease before I was even was able to move in but they would not give me my money back. These people will say any thing to get you to sign a lease. Once they have your money $2250 deposit in my case, you are on your own. Lies, Lies Lies that is all you get from them. Things in the house broke every few months. You had to beg them to fix anything. I went 3 months without being able to use the master bath tub that is just one example, the air conditioning broke twice, the dishwasher broke twice. They are still trying to get $60 from me because I purchased and installed a new water filter in their refrigerator to stop it from leaking all over my food. I provided a receipt and the old one to them but they said it didn't need replacing. I was paying $2250 a month in rent too. They did not disclose that I was renting in a private subdivision that had bylaws to follow nor did they give me a copy of them. So there were issues about parking. landscaping etc.. They couldn't even tell me when the trash got picked up. There are many professional management companies in St louis THIS IS NOT ONE OF THEM! Although if you have a house in disrepair they would be your company to rent it. Bottom line this company only cares about the money they can make, not about the people that rent from them or the property they rent.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Upper End Leasing and Property Management
Mr. [Member Name Removed], While we appreciate his opinion, we respectfully disagree with your assessment. We would post the vulgarities and the threats Mr. [Member Name Removed] made to our company and staff, but we will take the high road in this particular case. If the BBB, Angies List or any other public forum would like documentation of the way Mr. [Member Name Removed] treats other humans, you may email info at upperendproperties.com and we would be happy to send you our correspondence with him. At that point, there can be a proper evaluation of professionalism and how to treat another human being. In addition, if there is a need for future support of our case, please visit https://www.courts.mo.gov/casenet/base/welcome.do and review Mr. David [Member Name Removed]'s legal history with personal endeavors and with other landlords. As you will see, Mr. [Member Name Removed] has a long, checkered legal past with landlords. It appears Mr. [Member Name Removed] has issues paying rent. Now, we never enjoy commenting on these types of issues, but in this particular case it is false and needs to be addressed. We would like point out that Mr. [Member Name Removed] was never a client or customer of Upper End Properties, but we wish him the best of luck with all of his future endeavors. Upper End Ownership

    Contact information

    200 S. Hanley 1040, St. Louis, MO 63105

    upperendleasing.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Property Management,
    Real Estate Agents

    FAQ

    Upper End Leasing and Property Management is currently rated 1.5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: Closed

    Upper End Leasing and Property Management accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Upper End Leasing and Property Management offers free project estimates.
    No, Upper End Leasing and Property Management does not offer eco-friendly accreditations.
    No, Upper End Leasing and Property Management does not offer a senior discount.
    Yes, Upper End Leasing and Property Management offers emergency services.
    No, Upper End Leasing and Property Management does not offer warranties.
    Upper End Leasing and Property Management offers the following services: The leasing services we offer include: marketing your property, coordination of showings with prospective tenants, tenant screening, municipality inspections, and move-in services. The property management services we currently offer include: collection of rent, accounting, an on-line access portal, tenant maintenance requests, move-out services, and preparing your property for new tenants.

    Contact information

    200 S. Hanley 1040, St. Louis, MO 63105

    upperendleasing.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    Closed