All Klear All Hours Plumbing, Heating & Electric, Inc.

Poor customer service. In 2021 we had All hours plumbing (now All Klear Plumbing) come out and replace a lateral line at our rental property from the house to our back flow preventer. I was very pleased with the service until we had rain water from the sewer back flow into our house and flood the basement. We contacted All Klear Plumbing to look at the backflow preventer and they informed us the flap to keep sewage from backing up into our house was not installed. (we have not had any pluming issues or had any other plumbers work on this house since 2021) They had records of the service from 2021 but because they changed the name of the company they said they are not responsible. Their mistake is costing us thousands of dollars and they still charged us to come out and install flap on the back flow preventer.

They were on time, and did an excellent job.

Repiped house, had a water leak under kitchen that eventually ruined the whole kitchen subfloor and brand new flooring. Had to replace. They refused to pay the $1875.00 for the damages. Which was only half the damages as I replaced the floor myself. They offered $900 as long as I sign a release, making it impossible for me to speak out about it. I refused. I have to s of photos of the damages.

I called All Klear and Remington (the plumber) was at our house in 20 minutes. He hauled the 300 pound snake machine down the stairs to the basement and had the clog cleared and the job complete in about an hour. He was very nice and professional and I would highly recommend asking for him if you can get him.

The service person was able to get the parts, returned and finished within a short time.

The service was done in a professional way and in a timely manner.

I hired All Klear Plumbing to come out to my house to install a new state of the art water heater. They charged me $5000 and I paid it. It did not work. It was putting hot water in the cold lines and cold water in the hot line. They could not fix it so they came out and took it back. They replaced it with a tank that worked fine and this unit cost $1700. They refused to refund the difference. I think this is wrong and they will not make this right. I strongly recommend NOT doing business with this company.

They were all very responsive and professional. Work was done on time and all went above and beyond for us.

They were quick to respond, & Kevin found the problem easily & repaired it quickly & well.

Mark did an excellent job. He is very professional and explained everything that needed done. Mark is also very polite and would definitely call him again if work is needed. Kay Routh

The experience with All Klear was nothing but positive from the first meeting with Garin Gilmore when he came to our home to evaluate our needs and requests. From the office staff manning the phones to the plumbers who came to our home, the employees were knowledgeable, respectful, thorough and helpful. The cost estimate for the project was fair and the work was accomplished within that estimate and, in a timely manner. Everything they said they would do for us, the did, and more. We couldn't be happier with the choice to use All Klear Plumbing, Heating and Cooling.

Second time using this company, same results. Good job all around. Will use again in the future.

The work went very well. Charles and Dennis diagnosed what I thought was a mixer valve problem, to, instead, a faulty valve located elsewhere. Saved me big bucks. Charles replaced an aging water pump and added a pump alarm to sound if the basement should begin flooding due to pump back-up. Charles did a great installation, and kept the surrounding pump area very clean. As usual, I find Charles to be skilled, knowledgeable, and professional. He is my choice for future plumbing needs! He did a great job.

Great. Down 24-hours.

Good. He spotted the problems, explained it and corrected the problem.

Great. No pain.

On the recommendation of a trusted neighbor, we hired All Klear to replace all plumbing in our crawl space, from supply lines to sewage line. After the first day of this large project, it's easy for us to understand why our neighbors have been doing business with All Klear for twelve years; they are very clear as to what needs to be done and the best way to accomplish the task(s), very prompt with appointments, all of the workers we've met (Ben, Eric & Dan) are extremely curteous and conscious of wearing booties to prevent tracking in the house, and understand that it is entirely possible to be very personable without sacrificing any degree of professionalism. We are so pleased with not only their customer service, but mainly the quality of the work they have done thus far that we didn't hesitate to let our real estate agent know this is the company they should recommend for plumbing and HVAC work. At this point All Klear is the first choice for replacing our HVAC systems next year, because it's really nice to do business with a pro. :)

Bryan was very professional. He explained all the maintenance work he was performing. He researched a possible problem and was very responsive in letting me know the results of his research.

Very professional. Diagnosed the problem. The problem was not actually a plumbing issue but a grout problem. Grout is not a repair performed by All Klear, but Eric was knowledgeable and gave a suggestion on how to repair the problem.

Morning of the day work was to begin Eric telephone to say he was on his way. He and Dan arrived on time, he took time to explain what he was here to do and a general idea of time. Dan and Eric seem to work well as a team and got straight to work. There were a couple of glitches and I appreciated that Eric had possible solutions thought through before he talked to me. Solutions were selected and they moved forward without delay. They cleaned up after each area was piped. I will request this team for my next plumbing job in March 2018 when the bathrooms are remodeled.

When I called All Klear I spoke with Gina. I asked her what the charge was for driving out to my home since I am 30 miles from their location. She told me it was $69 for the Surrounding Area Trip Charge and then the technician would be able to assess the work that needed to be done. I also told her that my jetted tub was having problems and asked if the technician would be able to look at it too. She told me yes and that he would be able to give me an estimate on what it would cost to repair that too. When the technician arrived i showed him to the tankless water heater. He asked if I had the instruction manual and I did. He told me he had only seen a few other tankless water heaters. He looked over the manual and then called the 1-800 in the manual. He spoke with an over the phone tech support for Rinnai/Jacuzzi and told them about my problem. The over the phone technician told him to turn on the faucets in the house to try and throw the code on the tank so that they could see the problem. The technician confirmed that he had on record that we had already called about the tank ourselves and suggested to the technician that it needed an isolation valve installed and also to be serviced/maintenance because it had not had that in the 3 years since we had our home built. The All Klear technician hung up with the Rinnai over the phone technician after about 45 minutes of talking to him on the phone and then called his manager at All Klear to get a quote of what that work would cost me. He told me it would be almost $500. I then asked if he could look at my jetted tub to see why the jets were no longer working. He told me that would be another charge and I asked him what he meant because Gina had told me that once I paid the $69 travel/service charge that the technician would be able to look at whatever I needed to be repaired, even mentioning the Jacuzzi tub to her. When I told him this he said he would look at it quickly and see what the tub needed to have done. He opened the cabinet panel below the tub and looked at the tub motor quickly and told me that the tub's motor had quit working and would need to have a new pump and motor. He told me after labor and parts that it would be around $900 to replace the tub's motor. I told the technician that I would have to step outside and give his company a call when I was ready to schedule a time to fix the repairs for the tankless water heater. He then said that he needed to call his office in order to get my invoice pulled up to pay for the service charge. When the technician came back inside he had the invoice pulled up on his Ipad he told me my bill was $248. He told me they had to charge me a Diagnostic Check-List fee for looking at the tankless water heater and for also looking at the jetted tub and for his labor, I told him that I had spoken to GIna and specifically asked how much it would cost to have their company come out and she had told me it was $69 and then a technician could look at my items for repair. There was never any other fees mentioned to me. The technician said he had no way of changing the cost of the services and that was only up to his manager. The next day my husband called the All Klear company and asked to speak with the manager. Dennis took the call and said that he could see on the invoice that I should have been charged $69 for the transportation/service charge but that they do charge $79 for a Diagnostic Check-List fee but that they overcharged me and charged me $179 for it. My husband then explained that Gina told us that it would only cost $69 for the company to come out and give us an estimate for the repairs. Dennis then said he would take care of it and put a check in the mail. Three weeks passed by and we still did not see a check come through the mail. I called the All Klear office and Gina answered.I explained to Gina that my husband had spoken with Dennis a few weeks ago about sending us a check for the overcharges and that we had not received it yet. She said her manager Dennis was out of the office and she would have him give one of us a call. A few days had passed without a call from Dennis. I called All Klear again and Gina answered. She was overly friendly with me this time and told me Dennis had 'just' walked through the door and she would transfer my call to his line. Several minutes passed before Dennis took the call. I told him who I was and that we had never received the check in the mail as Dennis had said. I told him I was also upset because Gina had failed to tell me about the other charges I would be charged for the technician to look at my initial reason for their service, to look at my tankless water heater and that she had said there would not be any other additional charges for the technician to look at my jetted tub motor. He was quiet for a moment and was looking over the file and said he would take care of it and get it in the mail that day. After having such an issue with All Klear Plumbing we called another plumbing company for a second opinion. That plumbing company opened the panel of my tankless water heater and said that it did need to be cleaned out but that they did not see a need to have an isolation valve installed. Instead, they noticed that the natural gas line running to the tank was not the proper size to give enough gas pressure to run the tank. They then called the natural gas company for me and within 2 days the natural gas company came out and changed the size of the pipe and didn't charge me for the service. The natural gas company said they should have caught the mistake when they installed the line when our home was built. The second plumbing company we called also did not charge me for their second opinion or any service fees. I also asked them to look at my jetted tub and if they could tell me what it needed to be repaired. One of the technicians opened the cabinet panel below the tub and then noticed that the motor had a few loose bolts and tightened them up. Then when he powered on the tub's motor for the jets, the motor started running. The tub's motor didn't need to be replaced as the All Klear technician had suggested. In fact, it was such a simple fix that either the technician didn't know what he was doing to fix it or just didn't want to look at the motor thoroughly. All Klear was NOT All clear. The company was shady and did not tell me about the extra charges they include in their work. They did not perform any service other than the technician talking on the phone to the 1-800 over the phone technician and using his Ipad. I specifically told the secretary that I was needing a technician who could give me an estimate for repairing a tankless water heater and they sent a technician who had only 'seen a few of them'. It took a very long time for the company to take care of their 'overcharges' and the did a poor job of communicating to their customers. We will never use All Klear again or recommend it to anyone we know.

Excellent. Same day service and very convenient. I didn't have to figure out what type equipment to purchase. Charles was there to help me through the process. I was very satisfied with this experience.

Great people!

Great very professional

With so much work to do, the guy skipped his lunch break (without a word), in order to get everything done in one day. After asking if he normally hauls away the old broken units. He said "no, but I can if you want", and he did. Very Happy.