Reclaim Services

Reclaim came in immediately and professionally to properly take care of everything from the ground up to make sure not only was my home okay but my kids and I were safe as well. Thank you so much! Highly recommend them!!

Horrible- see above. The guy who actually put in the insulation, floated and taped the drywall was awesome, aside from him, they are all greedy and money is bottom line. No one communicates the details of the job. One person said we owed about $7k and we were billed for $21$ and have to pay 1/3 up front, on the first day or they would walk off the job.

Unreal. I called GregNash the owner per Hartford's request- as he would help me. He never returned my calls for 2 weeks.

I guess horrible leadership is why the process is so sub par.

Would never recommend them as a company or as individuals to work with.

Not well.  Lower cabinet installation was done well and even complemented by countertop installers, the upper cabinets on the other hand were a total mess.  My intial complaint that the upper cabinet on the end of the run was crooked by a full quarter inch was fixed within a reasonable margin, but all cabinets on that wall remained out of flush with each other.  The upper cabinet between the pantry and refrigerator  was hung leaving a 3/8 inch gap between the pantry wall and the cabinet, while the base cabinet had been installed flush to the pantry wall.  When I spoke to the project manager regarding the matter he sheepishly admitted that he had noticed that and told me to have the countertop guys add 3/8 inch to their template to allow  for a filler to be put in.  The addition of the base filler was done beautifully, but the job done on the upper was horrific.  He cut a 3/8 inch strip and hammered it in from the bottom instead of scribing it to fit the warp of the wall.  This was supposed to be a "finish carpenter" and his finish work resulted in a gap at the middle of the cabinet and at the top the filler was imbedded 1/2 into the sheetrock.  Our kitchen designer came up with a custom over the range design to accomadate a new range hood rather than the standard microwave/fan unit.  Two of the pieces came in from the factory damaged, the installer hung them anyhow.  When replacements did come in they intially hung them at the correct height, but decided after input from the project manager to reconfigure it to make installation of the crown moulding easier for themselves.  I was on-site the entire time, they had drawings from the designer and her contact number, yet they consulted neither of us on the matter and installed the crown moulding on their new configuation.  Add an additional cost of $81.08 for replacement crown moulding.  When I had them re-hang the cabinets to their original position, they were now off by 1/4 inch from each other in height, thus making the hood completely crooked when they tried to hang that.  Did I mention that they scratched the stainless steel hood as they hung it?  Oh and then there was the hack job in the back of the cabinet to access the electrical outlet. (you have to see it to believe it)  Installation of the crown moulding and under cabinet trim was a nightmare in unlevelness and bad workmanship.  At one point the project manager declared that their saw was "out of square" and that they would then be sub-contacting the trim work.
Drywall repairs were a minor part of the contract but still critical to the project.  They began to hang cabinets before they finished their repairs and I had to have them take those down to finish the wall repairs.  Communication breakdowns led to me not being informed of a scheduled electrical inspection that resulting in a $65 fine from the county for failure to provide access to an inspector.  On the second day that Reclaim was in my a home a "helper" to the finish carpenter was moving my refrigerator and put a big gash in my new vinyl floor, add $95 for floor repairs.  At any rate, we reached a decision that we no longer trusted them to install the cabinet hardware correctly and after the horror show of the hood installation we decided to end our business relationship before the job was completed.  Thanks to a third party negotiator we were able to get a lein release and not have to make the final payment to Reclaim.  A month later we did get a bill from the electrician for services we thought Reclaim had already paid, but we were able to work out a compromise of sorts.

During a windstorm on 5/25/11 a large tree fell on our house and yard.  Reclaim provided the quote and was hired for the work because of their relationship with our insurance. We met with John of Reclaim and a structural engineer.   The engineer reviewed the damages, found the house to be structurally sound, but said the porch should be ?condemned.?  He reviewed with John the work to be done; completely removing the roof over the deck, the deck itself, and the soffits. John took that information, wrote a proposal and submitted a quote on 5/31/11.  Minor changes were made; upgrade to 5? gutters, eliminated a cut-out corner on the deck, extended the roof of the deck.  Those changes were reflected in the quote from Reclaim.   Our project manager was Josh, When the work began we never saw any work permits, inspectors or official plans for the project and paid 2/3 of the payment to start.  When we asked for permits the subject was always changed.  Demolition began with any permits received from the city as well as lack of communication on the planned changes we had made.  Aside from generally poor workmanship and lack of quality workers we also encountered:. The roof was not removed and was only going to be ?fixed.? It was propped up with 2x4s while the deck was built. The lumber was warped; a number of knots fell through   The original posts were hand-turned and were replaced with 4x4 square posts.  The railings were 2x4 with radius for the top rail, 1x2 balusters, and a 2x4 on edge as the bottom rail.  They used 42?  balusters with 2x6 as the top cap. Neither product was replacing what was originally there we were told ?you can?t just go out and buy that kind of wood anymore.? o   support posts were replaced with 4x4s instead of the 6x6 posts that were quoted.  When asked we were told ?That?s what was there before, we just replaced it.? o   Countersunk nails were not consistent and created numerous splits and pock marks in the flooring. o   The flooring was installed with the crown of the wood facing different directions.   When pointed out, we were told ?that isn?t important? although that was the first thing that a number of others pointed out when they saw the project.  o   There was no flashing installed between the porch and the house, although required by current building codes.  Again we were told they were just ?replacing? what was there. ·         Painting of the House ? we had approval to paint the entire house to match after the construction was complete.  This information hadn?t been passed on to Josh and the work wasn?t scheduled. No work was being done to upgrade any building codes.  Insurance covered that, but Reclaim didn?t quote it because they were ?trying to save us money.?  We contacted the owner Greg and he asked that we continue, that they would right the wrongs done.  Work stopped while permits were filed.  The scope of the project changed quite a bit due demolishing the porch and we now required all new siding and asbestos removal The work wasn?t completed until 3/12.  The project manager was the biggest challenge and there were also times when no one would show up for a couple of weeks with no explanation or follow-up.   There were a number of items that we asked to fix or weren?t quality work: ·         Putty used to repair splits and holes from large bolts and nails ·          bead board was installed using screws, when replaced there were splits and splintered areas around the edges of the board ·         Corners in the access panel on the ceiling aren?t flush with one another ·         Quarter round installed to ?hide? the hurricane brackets ·         Stairs aren?t level and are bowed, warped and uneven ? we were told ?this is because of the pressure treated lumber.? ·         Corner of the soffit is not finished properly ·         Replaced gutters with standard 4? gutters ·         Large splits in posts and stair rails ·         Cuts not flush, with many gaps between boards ·         Decking installed with a substantial gap ? leaving the boards nearly 1? apart By the time the project was ?complete? I was so tired of Reclaim not following through that I just signed off on the project and figured we could fix these things ourselves.  After this there were still a number of insurance obligations to fulfill in order to get the money and pay the balance due to Reclaim.  I still had to have a mortgage company inspection and to get the check endorsed from them.  Throughout the time waiting for this I was harassed by the Reclaim financial services department and told that ?it shouldn?t be taking this long? and that ?Failure to pay Reclaim in a timely manner may result in subcontractors contacting you directly for payment.?  Never did I hold funds from Reclaim or lie to them about where the money was.  They knew about the entire necessary process from the beginning.  Following payment Reclaim sent a Lien Waiver and receipt, but with no apology or admission of problems.