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We Haul STL LLC.

1.0(
1
)

Hauling

About us

"We Haul STL" LLC. is a hauling company that is dedicated to professionalism and promptness. No matter how big or small your job is, an owner will be working on your project to ensure you are satisfied. "We Haul STL" LLC. requires payments to be made either by check or cash.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

"We Haul STL" LLC. provides hauling for anything you need gone! We haul Scrap Metals, Appliances, Junk, Debris, Yard Waste, Trash, Vehicles, Construction Debris, or ANYTHING you need gone! We also assist in smaller Moves, and provide service for entire home Clean-outs.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
loretta M.
02/2013
1.0
hauling services
  + -1 more
I called the company and asked him to come and give a free quote to have items removed from my mothers garage. We told him (Mark) that a majority of the items on the garage floor and 2 of the 3 shelves needed to be hauled away and that my mom would be outside with him at the time of the service to let him know what would stay and go. He quoted us 250.00 to 350.00 for the job. Mark said that it was because my mom was going to pick through the items as they were hauling them off is why the price was so high. He came on a Fri or Sat to give the quote and came that Monday to do the job. When he got here, there was only a quarter of the job done than what we had discussed. We had done some of the work prior to him getting there. It only took him 45 minutes to complete the job and he still charged the amount that we had originally discussed. He was very rude to my son when he mentioned the charge.
Description of Work: the company hauled away trash from my mothers garage. They had to go through the back garage door because the ge arage door was broken at the time. The whole job took less than an hour. All of the items that was removed had been put in a pile and all the men had to do was load items onto their truck. There was not many bulky items.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
Response from We Haul STL LLC.
Dear Member, It is very upsetting that I have to respond and acknowledge a complaint that was not even written by our customer, and was obviously written by her son, who is approximately 43 years of age and lives with her. He was present on both visits. First off, after looking at the job on the initial visit, I quoted her a price of $350.00 for all of the trash in the garage to be removed, and to get rid of decent items she would be going through on a couple of shelves. She agreed that was a fair price, and paid half down of $175.00 via check. Upon returning to do the job, he stated that after they went through everything, they decided nothing on the shelves needed to be removed. He stated that everything which needed to be removed was in the center of the garage which really didn't change from the initial bid. Brian asked how much it would be since nothing on the shelves needed to be removed anymore, at which time I agreed to take $50.00 off, and charge $300.00 for the job. At this point, Brian told me that his brother or someone told him that they could do it for $200.00 or $250.00, at which time I told him he should have his brother or whoever, do the job, because we simply could not do it for that price. She, who was also present, then agreed that $300.00 was fair, and advised us to go ahead and do the work. We loaded, and completely filled a 20 foot box truck, and pick-up truck from this job. While we were doing our final clean-up, in which we sweep up and blow everything off, she told us to stop, and that she would do the sweeping and light clean-up, as if she didn't feel this was part of the job, at which time we advised her it was with our company and continued the final clean up. He says in his "mothers complaint" that there was only one quarter of the work needed to be done from the original quote, when actually, only about 10% of the entire job was taken off the list, and that 10% was decent items which could have been donated or sold. I never said our quote was high due to his mother going through items on the shelf. I told them the price would have to be adjusted, and possibly be higher, if we had to stand around and watch them go through everything, at which time they agreed and said they would go through as much of the items as they could prior to our return to do the job, which they did. The job took longer than 45 minutes also! We were at the residence for approximately 1.5 hours, then had to travel to the dump site and remove the items from our trucks, which took approximately another 1.5 hours. This was easily a 3 hour job from start to finish. It is obvious he became upset when I told him to have his brother or whoever do the job. I would assume he was unemployed at the time of our visits, and really unsure as to why he is all of a sudden complaining or wanting $50.00, since he was not even our customer, his mother was, and she was completely satisfied and happy when we left. We also didn't quote a price to get rid of undisclosed hypodermic needles which we found in the pile of trash, and which is why I will not make this go away for $50.00, which is not a lot of money at all for my "grade" on Angie's List, but this is about principal, and I am also unsure why he wants $50.00 as a resolution. He mentions several times that my company took advantage of the elderly, which in reality, the only person taking advantage of this elderly woman is himself. I have a very soft heart for the aging and how they are treated due to the fact my grandmother and great grandmother raised me, and both are now gone. I apologize this response was lengthy, and appreciate the time you took to read it, but this is the first and only complaint in the 3 years my company has been in business, and I am upset that such a fictitious complaint is entertained by Angie's List. In closing, she was completely satisfied when we left, and I will not give him what he requests, which is $50.00 (not even his $50.00), and an apology to a sister I had not spoke to or even met, because we did this job with the same professionalism, efficiency, and heart as EVERY job we do. This complaint is almost comical, and if you read it completely, it is written in multiple different persons, and contradicts itself. I also feel that Angie's List should show some responsibility to not let a complaint which is fraudulent, and has false statements, affect a professional company which takes pride in its work. Feel free to look us up on Facebook, or check out our website. If you would like to give me a call with any questions about this complaint, feel free at 314-853-0485. Thank you for reading, and please be aware that Angie's List is a "FOR PROFIT" company, and the only way that I can get my "grade" higher on this List, is to have satisfied customers of mine, PAY to join Angie's List and write a review, which is NOT going to happen!

    Contact information

    11133 Lindbergh Business Ct, Saint Louis, MO 63123

    www.wehaulstlllc.com

    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Hauling

    FAQ

    We Haul STL LLC. is currently rated 1 overall out of 5.

    Sunday: 8:00 AM - 6:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    We Haul STL LLC. accepts the following forms of payment: Check
    Yes, We Haul STL LLC. offers free project estimates.
    Yes, We Haul STL LLC. offers eco-friendly accreditations.
    No, We Haul STL LLC. does not offer a senior discount.
    Yes, We Haul STL LLC. offers emergency services.
    No, We Haul STL LLC. does not offer warranties.
    We Haul STL LLC. offers the following services: "We Haul STL" LLC. provides hauling for anything you need gone! We haul Scrap Metals, Appliances, Junk, Debris, Yard Waste, Trash, Vehicles, Construction Debris, or ANYTHING you need gone! We also assist in smaller Moves, and provide service for entire home Clean-outs.

    Contact information

    11133 Lindbergh Business Ct, Saint Louis, MO 63123

    www.wehaulstlllc.com

    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM