Martha's Hands LLC

Home Healthcare - In-home Services, Dentistry - General, House Cleaning

About us

Families have chosen Martha's Hands Home Care Services to care for their loved ones because of three things that make them different: Compassion, Excellence & Experience. Compassion: Martha's Hands was founded by Eileen Hedrick, RN, BSHA based on the principles she was taught in nursing school by the Sisters of Mercy. Martha's Hands mission statement is a Saint Mother Teresa quote, "We Serve with our Hands, Love with our Hearts and Seek the face of our Creator in those we Serve." Excellence: Every client deserves a Nurse! Our Nurse Care Managers will partner with the client and their family to understand the care needs and requests. Our Nurse Care Managers will then develop a customized service plan to help us identify Caregivers and orientate them to the client and their care needs. This clinical oversight is invaluable as the client's care needs evolve over time. Experience: In over 20 years in business, Martha's Hands has provided over four million hours of service. Our Nurse Care Managers have over 250 years of nursing experience. We are your care experts.

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

Based on each client's specific needs and requests, Martha's Hands provides assistance with: Bathing, Dressing, Toileting, Personal Care, Transferring to Walker/Wheelchair, Exercise, Meal Prep, Med Reminders, Lite Housekeeping, Errand Running and Companionship. In addition to assistance with Activities of Daily Living, Martha's Hands can provide Nursing & Care Management Services; enabling a client to have a professional care team coordinating and managing their care needs.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.614 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
7%
2
0%
1
7%


Rating CategoryRating out of 5
punctuality
4.8
Showing 1-14 of 14 reviews

Geralyn F.
04/2016
5.0
.
Description of Work: Provided 8am to 5pm, M-F, care for my home hospice father. Had the blessing of a wonderful caregiver that Dad enjoyed. Dad had all his mental faculties and he loved to tease and joke with Donna. She became someone he looked forward to seeing and missed her when she was not there.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Kathleen M.
03/2016
5.0
home elder care
  + -1 more
After about a few days of giving my 87 year old dad 24 hour care I was exhausted. I was getting 3 hours of sleep pieced together in 20 minute naps. that was a good night. I needed help to physically get him to the toilet and help with keeping the apartment liveable. On top of his primary issues he had urine leaking from him that was on floors, bedding, clothes and me. I thought if I could just get some help with the place for a few 4 hour shifts a week I'd be set. After a nurse came and assessed my needs we agreed that should work. I had one shift with Lin who was a compassionate hard working woman. She washed all the non carpeted floors down with ammonia. And God knows what else on her hands and knees. She did a mountain of laundry. Next shift was in a could of days. Then he started the vomiting. Hospice was called. Therese from Martha's Hands came back and we upped the shifts to 24/7 coverage with more of a focus on some one to help with the dieing process. They shilfted the support so I had someone by Sunday morning. She was again a compassionate knowledgeable care giver. The people doing the hiring are amazing. The system of training and hand off is spot on.we had about 4 caregivers and met 3 nurse supervisors in this time. Everyone was competent and focused on doing what was needed. Support for the patient and the family is clearly their focus. It was priceless support. We heard from a couple of caregivers how much they loved what they did. They didn't really need to tell us. It showed in their actions. Like when I would take a break and leave the bedroom next thing I heard is Audrey talking to my dad the whole time I was out of the room just to keep him company. He's in a coma at this point! No one asked her to do that but she knew the last thing to go is your hearing. I could write a book about this experience but I hope this is enough to give you a sense of what happened and happened and happened. Oh and know this. We just mentioned at the doctors office that I had been on Angie's list and Martha's hands looked appropriate. Nurse strongly encouraged that I go with them. Later I meet one of dad's neighbors (a former nurse) in the hall and told her I was considering Martha's Hands. Her son had worked for them and she too strongly encouraged hiring them.
Description of Work: My Father became unexpectedly ill and incapacitated. I flew down from Detroit the second day they found him. I was the primary care provider who was on duty 24/7. I quickly found that I needed help managing him and his apartment.

Rating CategoryRating out of 5
punctuality
4.0

Yes, I recommend this pro

Kimberly B.
11/2015
3.0
.
Description of Work: We met with the director of the agency and discussed with him what we needed and set up a time to meet with a nurse to do an intake assessment. While we were talking with her, she stated the cost of the services were going to be more that what was originally quoted to us. We asked to have the director call us so we could discuss the difference in amount of money and we never heard from him. There was no other contact with the agency.

Rating CategoryRating out of 5


Anna C.
07/2013
5.0
home elder care
  + -1 more
They're quite fine. I find them excellent. I can always get a hold of them and they always come right on time.
Description of Work: Martha's Hands comes in and helps my mother.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

ERIK M.
06/2013
5.0
home elder care
  + -1 more
We're very happy with them. The people they sent in home were helpful, kind and open. They took care of both of our moms. We just really been like intake. I don't think they have registered nurse and they spend about an hour and a half with us just trying to make sure that they had everything. We have them for 24 hours after a surgery.We would definitely recommend them.
Description of Work: We used Martha's Hands for in home care.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

David H.
12/2012
5.0
home elder care
  + -1 more
The client's husband died suddenly. I called Martha's Hands and a nurse came out the next day and did an assessment.
Description of Work: Round the clock custodial care for a housebound client. That included cooking, cleaning, driving client to doctors appts, and shopping for groceries. A registered nurse took care of all medications and contact with doctors.

Rating CategoryRating out of 5
punctuality
4.0

Yes, I recommend this pro

Marilyn E.
07/2012
5.0
home elder care
  + -1 more
I want to recommend Martha's Hands. They are very efficient. They are taking care of my parents. Their communication with me and the nurse is really good. We have had nothing but good experiences. Their rate are about the same as other companies. If they need to change days they will call me to make sure it is okay.I will continue to use them.
Description of Work: They are taking care of my parents in their home.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Dianne L.
05/2012
5.0
home elder care
  + -1 more
They were very, very good, but expensive. They were here 24 hours a day. They pretty much took care of everything. When I got to the point where I wanted to get out, they would drive me. They took care of everything. I would recommend them. The overall experience was excellent. They were available and punctual. I would probably not use this provider again, because they are too expensive.
Description of Work: They provided in-home care after hip surgery.

Rating CategoryRating out of 5
punctuality
5.0


Sue D.
04/2012
5.0
home elder care
  + -1 more
The staff was very helpful and efficient and dependable. Everything was good.
Description of Work: I used them about five years ago.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

debbie W.
04/2012
4.0
home elder care
  + -1 more
I think they were very good. Basically, I called them at 5 o'clock in the night, and they had somebody at my house at 7 o'clock that evening, so they were very prompt. I was impressed with most of their service and the fact that they were able to help me immediately. I would use them again in the future.
Description of Work: I used Martha's Hands when my husband passed. They send people out to help in the houses, send healthcare providers and provide AIDS assistance and those type of things.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

sandra G.
12/2010
5.0
home elder care
  + -1 more
Our experience with Martha's Hands has been outstanding! Very professional and caring people I have needed similar services in the past and the agency I had used previously night and day different from Martha's Hands. Martha's Hands is a first class act!!
Description of Work: We have been using Martha's Hands every day since 11/24. My spouse just had extensive back surgery and we need to have someone with him when I am at work.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Deborah A.
10/2010
5.0
home elder care
  + -1 more
i am still using this company. the caregiver we have is great... the scheduling people are very helpful... there is a nurse available for any changes in health and they always send someone who is qualified... i have no worries about leaving my mother with anyone they send...in fact the last week our caregiver could not make it and one of their nurses came to pitch is and stayed the whole time.... they always send a nurse with a new caregiver and the nurse goes over what is needed to be done.... you don't have to do it....don't bother calling any other company.
Description of Work: i called martha's hands because i needed a caregiver for my mother who is recovering from a hip fracture....they sent a nurse to do an evaluation of my mother's needs as well as my needs. i needed some one to help with personal care as well as help in doing exercises. and they sent me a caregiver with experience in rehab, and who could handle all personal care needs and was also very nice.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Kathleen G.
10/2010
1.0
home elder care
  + -1 more
Unfortunately, it didn't work out. They couldn't handle my mother at all. They had to get someone else to come. They sent a young pregnant girl who was just used to being a companion, I told them ahead of the time that I needed a skilled nurse. They even had a nurse come in to do an assessment and she determined that my mother needed a skilled nurse. I was mislead. I wouldn't recommend them.
Description of Work: They assisted me with emergency home health care.

Rating CategoryRating out of 5


Response from Martha's Hands LLC
We feel sad when a client no longer uses our services. Matching client/family requests, client needs and client expectations with appropriate caregivers is a top priority. That is why Martha's Hands has developed care systems over the past 17 years to improve our care start-up and care matching. We begin the process by conducting Initial Nursing Assessments with our Nurse Care Managers (free of charge to the client). During these Assessments, our Nurse Care Manager is gathering information in order to develop a customized service plan that will enable us to identify an appropriate caregiver. When the caregiver arrives at the client's home for the first time, our Nurse Care Manager meets them there at the beginning of their assignment. During this orientation, our Nurse Care Manager introduces the client to the caregiver (reducing any anxiety) and instructs the caregiver to the client's written service plan so they know exactly what the expectations are for the client's care. They also review any special equipment needed to care for the client. Our Nurse Care Manager is available 24/7 for any questions or clarifications while caring for our clients. We hope all client/caregiver matchings will be perfect the first time. With misunderstandings of expectations or personality issues, this is not always the case. That is why our Staffign Team is available 24/7 to replace an existing caregiver immediately or replace a caregiver for future assignments to meet the client/family requests. We are confident that one of our over 300 caregivers will be able to meet our client's needs. While Martha's Hands has provided over 3,000,000 hours of care to thousands of clients, we are not perfect. Managing client/family expectations can be challenging. We always welcome feedback from clients/family and work tirelessly to meet their expectations. If a client/family has any challenges, we welcome them to contact our Leadership Team to resolve their issue.

MARGARET L.
05/2009
5.0
home elder care
  + -1 more
They have been very good. They are available and punctual.
Description of Work: We use Martha's Hands to care for my husband when I need them.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

    Contact information

    12813 Flushing Meadows Dr Ste 250, Saint Louis, MO 63131

    http://www.marthashands.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Healthcare - In-home Services,
    Dentistry - General,
    House Cleaning

    FAQ

    Martha's Hands LLC is currently rated 4.6 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Martha's Hands LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Martha's Hands LLC offers free project estimates.
    No, Martha's Hands LLC does not offer eco-friendly accreditations.
    No, Martha's Hands LLC does not offer a senior discount.
    Yes, Martha's Hands LLC offers emergency services.
    No, Martha's Hands LLC does not offer warranties.
    Martha's Hands LLC offers the following services: Based on each client's specific needs and requests, Martha's Hands provides assistance with: Bathing, Dressing, Toileting, Personal Care, Transferring to Walker/Wheelchair, Exercise, Meal Prep, Med Reminders, Lite Housekeeping, Errand Running and Companionship. In addition to assistance with Activities of Daily Living, Martha's Hands can provide Nursing & Care Management Services; enabling a client to have a professional care team coordinating and managing their care needs.

    Contact information

    12813 Flushing Meadows Dr Ste 250, Saint Louis, MO 63131

    http://www.marthashands.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day