Better Life Maids

I have been hiring Better Life Maids for over 1 year. The have been consistent problems. 1. Inconsistent arrival time. I never know when they will be arriving, and have had to reschedule several times, because the team was so late. I have 3 dogs, and getting them crated etc,, and being here for several hours and then having to reschedule has been an inconvenience. 2. Different team members. I requested that the same team clean my house. The St Louis manager said, ok Then would send new people anyway. I understand that some team members get promoted, but the general level of professionalism,is so variable with this company. 3. Breakage - a team member ( a new member who had never been here to clean before ) dropped a piece of my grandmother's cut glass. She has to have been very careless because it was a heavy piece. I was reimbursed. 4. Vacuum cleaner broke 1/2 way through the cleaning. Team member offered to come back another day, but it's so difficult to schedule, and I work during the day. I think Better Life Maids needs to look at how fast they are growing, as they are no consistently professional.

Awful. I used this service because I could not get another green clean company to respond. Each visit, something would be missed - the piano bench would be half-wiped, the shoes would be up on the couch!, cleaning products and rags left behind. While they offer a "get it right" service, I didn't have the time or energy to call every time.

Better Life Maids is really easy to work with, they appointment reminders, notices before they arrive, checklists of completed work after they work and follow up surveys to make sure the work is going well. The deep clean service was completely worth it! They did such a good job and were polite and hardworking. They got to the nooks and crannies that hadn't been touched in awhile. During regular services they come while we are at work. When we get home, the house is clean and in order.

Better Life Maids was my first experience with a professional residential cleaning team. I compared multiple local companies via Angie's List and Yelp and am very confident in my choice. Working from home I was becoming extremely overwhelmed from attempting to focus on work while keeping the apartment kept up and my partner works a full time physically demanding job. I was concerned about cost since we are not in a financial position to spend a great deal on what some would call luxuries but decided to take responsibility for my work life and our home life and did not regret it in the least. The prices were the most reasonable I could find in the city (St Louis - S City) and I received a $25 discount for being an Angie's List Member. The follow up rates were lower than the initial visit and were transparent via communication. Heather at the main office was professional and sweet. Phone and email communication has been excellent. The staff of 3 were punctual with an advance call prior to arrival. Olivia, Donisha, and Neasia were polite, professional, and best of all charismatic and friendly. They addressed any minor issue I requested adjusted. I was actually nervous and had feelings of guilt to pay someone to clean for us but they remarkably made me feel at ease in my own home. I was so relieved after seeing the results that I was teary after their leaving and in awe of the mental relief that everything was done all at once and didn't need to be attended to (or more often, not attended to) daily. This service is, at least in our particular current place in work and home life, worth rearranging our budget to recoup the time and happiness to focus on our goals.

It was okay. They were in and out in a couple of hours. Their pricing was good.

They come out every two weeks to clean my home. They are professional and their prices are reasonable. There are usually three people here doing the work and they do a good job.

I like that when you call there is always somebody that answers and they get somebody there right away. There's not like a wishy-washy type thing as far as getting somebody there. It's like they are there and you can count on them. I've used them before, so I know this. And then they e-mail you right away confirming everything, and then they give you a call. They e-mail you the day before just letting you know that they are available. And then they give you a time frame as to when they are coming. They are very punctual. They are clean. They do their job, they don't screw around. They are not playing on the phone or whatever. They're doing what they are supposed to be doing. Their pricing is competitive with others.

I wasn't very happy with the work that was done.

Note: I have continued using Better Life Maids. They had a slight rate increase from $99 to $103 ... still a great value in my opinion.

After scheduling the clean, they sent a reminder email the day before with the estimated time of arrival. On the day, they called me before they arrived. letting me know they were on the way. The team dusted, cleaned, vacuumed and mopped my home, using green cloths. They were especially thorough with the bathrooms, with sparkly clean shower doors and mirrors. They also made the beds, straightened the towels, and left a thank you note with mints.

Easy booking, very prompt in returning calls. I love the use of email. They provided a thorough explanation of all the services included in the deep cleaning and let me use an Angie's List coupon even though I forgot to leave it for them. House was very clean, especially the kitchen and bathrooms. I have them set up to do a once a month cleaning. Very happy!

Arrived within time slot given. Nma did call to let me know 30 minutes before they arrived. Nma was polite and professional. I forgot to negotiate cleaning the inside of the oven over the phone but she called the home office and gave me a quote and it was performed the same day. The oven was such a mess but they took care of it like pros. At the end of the cleaning I was sent a summary email stating what was cleaned and what was not and it was VERY DETAILED. I requested a couple rooms not be cleaned and they respected that and didnt touch them. Ive never used a maid service before so I cannot compare but the price was reasonable and the staff was polite, on time, and my house looks and smells clean. I will use them again and am considering setting up a scheduled monthly cleaning with them.

It went well overall. We had a scheduling snaffu, but once we worked through that, everything went well. The team was on time, looked professional and friendly. I gave them my "priority" list and they tackled it. I came home to a clean house and felt great about supporting a local company using green products. We have set up monthly sessions and I feel so great about it!

It was a yucky job and they did it without a word of complaint. Would hire them again.

Better Life Maids came to do a deep clean on our new home we were moving into. They were flexible with when we needed them to come, had a team of two, and finished the job in a reasonable amount of time. They provided a friendly, good service, and called to follow up to be sure we were satisfied with their service.

they did a good job but I would like a refund of the extra money they charged. I paid 59.00 my dad paid close to 159.00 seems really like a rip off.

They did a very good job cleaning. Wish we could afford to have a regular cleaning more often. The house looked great when they left.

I purchased a big deal from Angie's List. They did a perfectly fine job cleaning floors and everything. I had asked them not to dust, I had a number of knickknacks and that is not what I needed them to do. I was a little bit annoyed that they went ahead and dusted on top of an area and knocked some of the smaller ones down and broke them. They did not really tell me about it, I had to discover them sitting out. They did not through them away or tried to conceal them, but they also did not notify me that it had happened and like I said I had instructed them not to dust. I did not need that done, I just wanted floor and ceiling fans and the difficult unpleasant stuff. They were quiet, they got to it, they did the work and I did not have a problem with the quality of the work or their behavior while they were here. I just would have preferred that they actually listened, as I did not want to spend my money for them to be dusting as that was not just my priority. I would use them in the future, but I would be pretty very very vocal about my expectations.

Punctual but a different team of cleaners were sent both times that I used them. They seem in a rush to get done within a certain time. A few spots are missed. The bathrooms were cleaned very poorly and even when pointed out to them, the cleaners they said they could not do anything to make it better. I cleaned the bathroom myself after they left and it did not take much effort to get that dirt off. SO, I changed my cleaners and the new ones are doing a perfect job for a lower price in the same amount of time.

My wife and I just purchased a home, which required a good clean before we move in. Better Life Maids (a team of three energetic young women) showed up on time with all the cleaning supplies and gave our house an excellent clean. The service is not super cheap, but the results are worth it. Overall, we were very satisfied.

The "Maids" were very pleasant and I was pleased with their work.

They did a great job cleaning. I have a lot of things sitting around and they were great about cleaning and putting things back. They did a stupendous job in the kitchen where my stove and counters were a mess. My hardwood floors and carpet looked so great you'd never guess I had a long haired dog. However, they were very (more than 2 hours) late. They didn't call to say they were running late and only showed up after I called and complained. While there they complained to my house-sitter that I was mean and had yelled at them; which was very unprofessional as well as untrue. I haven't decided if I'm going to give them another chance; but I'll be hesitant to ask someone to wait for them again.

Arrived on time. Thoroughly cleaned the house.

It was okay. I wouldn't necessarily recommend them. It was a cheap deal but I think they weren't very thorough. I was pretty specific with them of what I wanted them to clean since it was not a full housecleaning and I just felt like there were a few things that were left undone and actually they damaged some of my window blinds so I would not recommend them. They didn't tell me that they broke the thing. Had they just said, "Oh we accidentally broke this" then it would have been fine.

I had a team of three ladies. The team called when they were on their way. They were all professional, dressed professional and friendly. They cleaned every area of my home as I had hoped. My cleaning was done quietly and quickly. I am recommending Better Life Maids to my mom and all the girls at work!